DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,267 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“Worst service ever! Website not working! Rude personnel. Asked to have my parcel delivered at DPD point, they were going to take care of it - after calling them 4 times since website out of order to do it myself! Parcel delivered at my door and I'm not home to pick it up for another day!”

Helpful Report

Posted 4 years ago

“They are total scammers !!!!! My packed that I sent was lost and has Been showing in transit for a few months. To try to contact costumers service is impossible!! Trying over 2weeks to solve this.... Nobody answers phone, online chat not working, email not responding...please do not use these scammers!!! They are literally the thieves !!! DPD local lost my parcel cost £200. The claim is not working. Total scam company. Avoid!!!!”

Helpful Report

Posted 4 years ago

“Dpd makes me sick, My parcel was lost in their own depot and now I lost a lot of money as my parcel was bought from alibaba and sender no more exist , don’t have contacts and so on. And now dpd wants me to contact sender until then they will not start searching for my goods. Absolutely shocked, lost my money! Never had any problems with the other courier companies. They customer service hired from South Africa who don’t give any advice.”

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Posted 4 years ago

“So I payed extra to get my new tv delivered today me and my father were both home and all I can think of as the idiot driver took a photo of my door was that he thought it was a good idea to use a doorbell that has out of order written across it in big red letters and not bother knocking. Genuinely embarrassing that a company of this size can hire someone as useless as this and when I phoned up they just said we can get it to you tomorrow which when I'm paying extra for next day delivery is unacceptable driver name is Gentjan oxford area if you get this driver I wish you luck as you won't be receiving your parcel”

Helpful Report

Posted 4 years ago

“The worst courier ever! The status is Not update in the apps and internet, the parcel is not delivered on the chosen appointment! They would not even tell you oops sorry we can’t made it or we will just not do it, instead they just give you surprise whenever they want. Left my 200 € parcel in front of the door without me being informed and not even bothered to pass it to one of my neighbor. I am still waiting for my another parcel which was supposed to be deliver yesterday, again nth been delivered and of course no status update either!”

Helpful Report

Posted 4 years ago

“I SENT A PARCEL ABROAD VIA DPD ON 04 JANUARY 2021 AND MY PARCEL IS STILL IN TRANSIT!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEARLY 4 MONTHS I HAVE BEEN CONTACTED DPD EVERY WEEKS, BEEN PUT ON HOLD , TRANSFERRED,LIED AND BEEN REPLIED THE SAME: "I am extremely sorry for the hassle you and the receiver had to go through regarding your parcel delivery. I can totally understand why you are so upset about this and I can not apologies enough for the upset and frustration caused."" BUT THATS IT!! NO ONE TELLS ME WHERE IS MY PARCEL. I WAS DEMANDED TO PAY DUTIES ON IT, EVEN THOUGH THAT ITS A GIFT UNDER £50 AND WAS TOLD PARCEL WILL BE RELEASED AND DELIVERED THE NEXT DAY, THAT WAS A MONTH AGO. IT IS AN APPALLING SERVICE WITH NO ETHICS AND AN INDEPENDANT UK REGULATOR BODY SHOULD BE SET UP TO AUDIT AND FINE ACCORDINGLY. I WISH AMAZON WILL HAVE A COURIER SERVICE AS THEY WILL BE MUCH MORE SUPPORTIVE I AM VERY FRUSTRATED.”

Helpful Report

Posted 4 years ago

“A DPD delivery driver left his van in the middle of a narrow lane at Cann near Shaftesbury in Dorset. After about 5 minutes I beeped my horn once. He came out of the house he was delivering to and told me that “it’s a lockdown - do you know what that means - it means you shouldn’t be out on the road at all” ! He obviously thought only Official DPD drivers are allowed on the road. What a joke.”

Helpful Report

Posted 4 years ago

“My parcel came from the Netherlands to Bristol dpd they rang me on the Friday to say it will be sent out that afternoon..great waited in only to get an email to say I’d missed them ?? And to reschedule,so I did for the Monday only to have another email saying I’d missed them again.. after a number of phone calls for 3 days and they kept saying it will be ther next day.I said you have my phone number call me if you’re lost. I live on a main road how can they not find me!!!this happened for 4 days finally the day I received it the guy was very rude. My parcel took longer to come from Bristol than the nethelands.absolutely awful company.”

Helpful Report

Posted 4 years ago

“EX39 5HW Shocking Negligence! The delivery took place EX39 5HW. A consignment of 12 big boxes from China with valuable private items. Initially a notification email came 12th January that it was delivered, which was simply impossible due to it had just been sent from China a day or so before. We could not find any reliable information, and were worried, particularly, as we don’t reside at the address currently due to lockdown. Then suddenly this huge volume delivery takes place middle of March, WITHOUT ANY NOTIFICATION, neither prior not after the delivery! The boxes would have just been simply left by the front door at the house in rural area with no immediate neighbours just under the weather. Thankfully, the dog walker from the neighbouring village saw the boxes and contacted us, so, they were finally rescued. Quite astonishing - no single notification! This delivery cost us £2,050, plus the value of the content; and our belongings could have just got destroyed by the weather or simply picked up by someone. Shocking negligence! Avoid this carrier!”

Helpful Report

Posted 4 years ago

“I am absolutely disgusted with the service Ive received from DPD. Firstly I was expecting a delivery from DPD on Friday 12/02/21 where I then received an email after waiting for the parcel to say that I missed the driver which confused me as I was patiently waiting. I then rescheduled the delivery for Monday the 15/02/21 of the month which AGAIN I waited for this time keeping an eye out to then received an email saying my parcel was REFUSED and my parcel was being sent back to the sender. I was extremely angry by this point as the parcel was being ordered way in advance for my son birthday and all that was chosen on line was the last items being sold and I couldn’t purchase it again I DID NOT REFUSE THE DELIVERY. I attempted to talk to an adviser online which not me no where as they were telling me 2 different things. One being that my home address was incorrect which had to be incorrect as they arrive and said I missed them the at the first delivery attempt. The second excuse being that I refused the parcel at the door which makes no sense as I was waiting for then to arrive and why would I refuse something I’ve paid a lot of money for. I had no choice but to them call DPD costing me £25 which is absolutely disgusting not to mention the costs on my home phone WHICH I CANNOT AFFORD. To then get through to someone WHICH THEY WERE RUDE. SAID I WOULDN'T BE GETTING MY PARCEL AND ME MID TALKING THEY OUT THE PHONE DOWN ON ME. I can not believe the unprofessionalism of this company. I then had to call the sender to ask for the items to be re labelled and sent to me but unfortunately because of policy they cannot do that and I had to RE PURCHASE EVERYTHING AGAIN. Then I asked my parcel to not be sent by your company but by another delivery company but no luck it had to be sent by you. So I wait anxiously for 3 days glued to my phone waiting for the time dpd will be delivering my parcel so I can be there to wait. I ended up being up at 5.30am looking out my door and when it got to the delivery time I actually went outside my house sat in my car and waited for the hour dpd would be delivering ! YES I WAITED OUTSIDE KEEPING AN EYE OUT. And thank god I did. I cannot believe the service I then received . I see the dpd driver pull up round the corner from my house so I decided to approach them asking if they had my parcel which I then got ignored after telling him my name and he drove on further up my road. where he then approached a a different house WITH MY PARCEL WHICH I SEE HAD MY NAME ON IT. Good job I beforehand told the driver my name because the house up the road lied and said it was for their daughter. They could have stole my parcel because of your unorganisation. The driver became confused and eventually asked me for my ID which I provided and I took my parcel ! WHAT AN ABSOLUTE NIGHTMARE WHICH I THOUGHT WAS FINALLY OVER ! But was not , this morning I received a charge of £12 on my mobile phone and £13.09 charge on my home phone THIS IS ASTONISHING HOW DARE YOU after the service I received from your company in including these charges being illegal YOUR VOICE RECOREDED AUTOMATED SYSTEM SAYS A SET CHARGE OF £6 A MINUTE BUT MY PHONE COMPANY MADE ME AWARE YOU DID CHARGE THE £6 THE 65p EVERY MINUTE AFTER WHICH I WAS HELD ON HOLD FOR MOST OF IT THEN HAD THE PHONE PUT DOWN ON. I accept the initial charge of £6 which I did call to talk to someone BUT AFTER THAT CALL I DO NOT ACCEPT THEM CHARGES ! The system logged the first time my order number and was putting straight to an automated system which then put the phone down BUT CHARGED ME £6 FOR ! I EXPECT A REFUND ON THESE CHARGES. I cannot believe the service of DPD and if I have the option I will NEVER want to receive anything from your company again ! I want to take this issue the furthest I can because I have all grounds to complain. My correct home address was on all my emails from dpd and also the sender! The problem was in your end! ive now had to result to these public complaint as ive sent this complaint to every email on the internet and NOT ONE REPLY.”

Helpful Report

Posted 4 years ago

“A parcel was sent to me on 8th. March. I know they were trying to deliver it because they asked at the local garage for directions but they could not find me! I am on a road in a small village and the house name is prominently displayed. It never turned up. This is the third time that I have had problems with DPD, they do not seem to acknowledge that I exist!! Other carriers have no problem.”

Helpful Report

Posted 4 years ago

“I sent a parcel with dpd on 11th December 2020 to Greece. I've just received it back 23 March 2021..disgusting service and not fit for purpose company and service...”

Helpful Report

Posted 4 years ago

“THE WORST SH***TIEST services of all. if i could give it a 0 i would. Again i missed my parcel. In 2021, with corona in full swing, where deplacements should be restricted, I too, like millions of people in the world am now ordering online. I received a mail like 30 min before to then get a second one announcing that I missed it and that I ll have to recover somewhere still unknown. I work full time, i dont have time to to go run to an unknown drop point, because this is what DPD does, it drops it in the middle of nowhere because probably no one wants to work with them. B-post delivers to my neighbours, which it is what i wrote on the comments on my delivery. Post NL even calls me on my phone! I never ever miss a parcel with those guys! Either way, i no longer go to drop point, and when I do, it s the one close to my home, the one I know, and they know me as well. I missed my parcel and I ll probably leave it thIf i ordered online it means i cant get it in the store myself, it s either heavy (they have a van), ere, as i usually do with DPD, most of the time because I dont even know what address it is, and i seriously cant be bothered. i should have canceled my order or pay more to the get another service. If i ordered online it means i cant get it in the store myself, it s either heavy (they have a van), i m fuming, i m going to the store to get me the article, or buy it from Amazon, which never works with DPD thanks God.”

Helpful Report

Posted 4 years ago

“If I had the option to give 0 stars then I would. DPD proves the saying "you get what you pay for" I'm my case I am still waiting for my parcel from 17th January ..its now 21 March. The customer service is non existent and if a reply is given it is a standard reply from a list. All I can say is if you do not want to spend hours on the phone, days emailing, sleepless nights and high blood pressure then DO NOT USE this company....better to pay more and actually receive the parcel”

Helpful Report

Posted 4 years ago

“This company is laughable incompetent lazy drivers couldn't be bothered to access building via concierge decided to take a (photo) of the outside of building door and its High Rise flat absolutely clueless unsurprising how this Company has the Reputation it has and live chat are basically robots with no intelligence whatsoever? Avoid this company learn lessons DPD!!!”

Helpful Report

Posted 4 years ago

“RIP OFF Hi, I want to make a complaint. A Dpd adviser informed me on the 5th of December that I will get a refund as you were unable to deliver my parcel from London to Spain. After waiting 1 month you returned my parcel with no reason back to my door. Now when I contacted the web chat about my refund, one of your colleagues from DPD said the refund was rejected by the refunds team and there is no further action you can take on this. You did not even inform me , I was waiting for my refund as the Dpd adviser advised me on the 5th of March. Also on a different occasion Dpd another department informed me I am entitled to the refund please see bellow: I also attached screenshots when you assured me I will receive my money back. I also registered a complaint, you never dealt with it. Hello Alecsandra, Apologies for the delay in reply. I am sorry that your parcel for Simona Zamfir was not delivered but returned which was relabelled under the same parcel reference and has been delivered back to you on 5th March. The parcel should have been received by you can contact Dpd Local Online Sales Account for your refund as the parcel was booked through them using the below link: https://www.dpdlocal-online.co.uk/newhelpcentre/livechat Have a nice day ahead. Regards, Rakesh DPD Exports”

Helpful Report

Posted 4 years ago

“It's absolutely awful delivery company. After the complaint, they have blocked the Tracking number and I can't track my parcel.”

Helpful Report

Posted 4 years ago

“Nobody knows what there talking about. If The drop points you list, no long exist up date. I spent over 1 hour walking to find one. It's Covid times were walking to help you, so help us by telling us where to go.”

Helpful Report

Posted 4 years ago

“Emmanuel, Croydon ' s area driver, is the best! He is providing best customer service and always on time. Thank you, Emmanue and DPD! Great job!”

Helpful Report

Posted 4 years ago

“I had issues every time DPD is supposed to deliver a parcel to me, this is going on for years now without the slightest improvement. There is a gated entry with security call system. I leave detailed instructions every time on how to gain access and the drivers regularly come, take a selfie with the gate then leave without calling through for entry. Today I got a message that they missed me in the first 3 minutes of my allocated delivery time. I instructed also to leave the parcel in a safe place hoping that DPD drivers won't be able to play their dirty tricks but to no avail. Any self respecting business should stay away from using DPD as inevitably their business will suffer and their customer services will deal with unhappy customers. I definitely choose not shopping companies that work with DPD if there is alternative.”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,267 reviews