DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grandson Christmas and birthday present lost no refund on postage or articles. In contact with customer services for over 8 months still not offered a penny. I would advise future customer to use a other parcel delivery service🤬🤬🤬”

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Posted 4 years ago

“the delivery driver was stuck behind an oil lorry and instead of taking a 5 minute extended route to our village missed it out entirely!”

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Posted 4 years ago

“is it possible to leave no stars the absolute f...ing worst company ever they are so useless. I stayed home 2 days in a row and they saying they came to mine when they never did”

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Posted 4 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 4 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 4 years ago

“Parcel broke, late, items missing and it’s impossible to contact their customers service. Just remote answer in the chat, repeating the same stupid question all the time.”

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Posted 4 years ago

“This is an absolutely dreadful company and service - every time they are used there is an issue. Waited in today and after the time slot enquired where parcel is ,they said the driver missed us ! On to chat for over 1/2 hour no response at all! Apparently to call them is £6 a call”

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Posted 4 years ago

“Never actually manage to deliver to me without incident. Had to chase one delivery down the street to get him to give me my parcel, despite waiting in all day with the front door open. 2nd delivery didn’t even make it into my street before telling me I’d missed them. Absolutely useless, use DHL instead is my advice”

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Posted 4 years ago

“Waiting for a delivery today and given a time window wife waited all day never came. Somehow I see this company going out of business eventully. Wife got on the chat and nothing resolved in fact the rep said she had to go as other people are waiting, what a circus DPD is. Bad service. Look at the % only 5% reviews that's bad news for any company.”

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Posted 4 years ago

“The DPD delivery driver crashed into my car and drove off without leaving contact details. The depot are refusing to compensate for the damage despite us providing full car reg, the driver's name and photos from an accident. I'm appalled at their attitude. Just want my car fixed. One star is too much but there's no option for no stars. Absolutely criminal.”

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Posted 4 years ago

“Absolutely useless! Turned up at the address when someone was at home, said no one was at home. Didn’t leave or contact the concierge. Came back the next day, again, someone in the flat and the concierge waiting in the front of the building as I tracked the driver. App said 15 mins to arrival warned the concierge who said he saw a dpd van pull up take a photo of the front of the building and drove past. I then received the photo saying sorry we missed you, you must have been out. Outrageous service and will never use them again, nor will I use the vendor if they continue with DPD.”

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Posted 4 years ago

“Dreadful service, after saying that my parcel was arriving at 14.00 on a Saturday, five days later I'm still expecting the parcel, no reply, no information, the app doesn't help at all, my parcel is held at a depot, it's a valuable item and nobody explains what's going on. MB”

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Posted 4 years ago

“Shocking company, drivers always thrashing vans around trying to get 100 plus deliveries done in a day whilst staying inside a calculated Eta window. Would never use this company to deliver a parcel of mine as the app is useless and tells you they have been to your address when they clearly haven't. Avoid !”

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Posted 4 years ago

“Useless company should only use hermes or royal mail if you want a parcel delivered or sent”

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Posted 4 years ago

“They are rubbish if I could have given them half a star I would have been generous. PLEASE look elsewhere.”

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Posted 4 years ago

“Absolutely useless delivery service. Customer service is awful too - expect to be lied to over and over. They didn’t deliver an item next day after I paid for next day delivery. They then tried to make me lodge a complaint against the delivery driver as opposed to offering me a refund for the extra delivery cost charged. Then to top things off they promised a supervisor would call back to get me off the phone… and of course I never received a call back. Waste of time and money.”

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Posted 4 years ago

“They lied about delivering my parcel told me different story's were they left it says parcel delivered and it was not as that day i was in all day don't get your parcel delivered by them”

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Posted 4 years ago

“Worst courrier service ever! Always a hassle to get my items delivered. Every single time.”

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Posted 4 years ago

“Terrible experience with DPD. I refused a delivery and told the driver expecicaly to send it back to sender only to have it redelivered again next day. I missed another delivery and called them to rearrange to have the items redeliver them, I was told they would be delivered yesterday, I am still waiting for the delivery....as of today”

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Posted 4 years ago

“They used to be good, with the one hour time slot always hit and easily tracked. The last few attempts have been gradually getting worse. Am currently waiting for a parcel today. It's nearly 1pm and no one hour time slot has been given and the last tracking shows the parcel in Kent yesterday (delivery is due in County Durham). Customer service chat was automated and of no use and the Customer service number I phoned and then supposedly passed onto my local depot - well they just disconnected straight away. Get your act together DPD.”

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Posted 4 years ago

DPD is rated 1.1 based on 5,373 reviews