DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,266 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly the item was bought on the phone from 3 mobile. I warned them I was not at my postal address often this month and asked if I could collect it from a 3 shop. Not possible. Why NOT ? DPD tried to deliver twice last week. I dont know which days as the card they left had no dates on them. There is no phone number either. My neighbour was in working from home, flat above, did not try her. On finding the two cards, I went on DPD website and nominated a favourite neighbour to receive parcels, and a drop shop, the nearest Argos as they suggested. Later on the website it said my parcel had twice been sent back to their Ferndown Depot,(Bournemouth) WHY ON EARTH not suggest I collect it from that depot like the PO does. Phoned DPD so called talk to a human being phone number, It needed a 16 digit parcel number, my cards had 8 digit numbers. OR it said give us your phone number, I did so, twice, it just went round in circles. I have rarely come across such infuriating incompetence, except with EE who are even worse. THE 3 Network really needs to use another courier this DPD is useless in my experience. I still havent received an email from either 3 or DPD, but spent 45 minutes on the phone today to Network 3 guys in India. they were trying to help but hadnt a clue and eventually passed me to a member of the Returns Team. All useless. I have cancelled the whole order, a great pity as the 3 guy who I ordered the item from last Wednesday was excellent..!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Absolutely useless Contacted them and asked to speak to a person. I am still waiting for the phone call....”

Helpful Report

Posted 3 years ago

“Twice now they have tried to deliver before 9, we are a shop and they can see it’s 9 o’clock opening. Will not get the delivery for three days,”

Helpful Report

Posted 3 years ago

“Ordered a pickup from Nottingham to be delivered to Leicester and expected it on July 1 - no show!! Contacted pick up address and they had no courier call Still no delivery by July 5th and no real way to contact DPD Phoning them is useless only an automated list option which are less than useless.No contactable email address to query the parcels status and location Gave up in end and cancelled the order and although the refund was expedited quickly it left me out of pocket In short no contact,no update and most importantly no parcel pickup Will not use them again they really need to get their act together Terrible (lack of!!) service Avoid and book a reliable courier service”

Helpful Report

Posted 3 years ago

“Delivery driver didn't even attempted to deliver parcel. Watched him park up outside for a minute and then drive off.”

Helpful Report

Posted 3 years ago

“The driver did not even try to deliver the package, he remarked that no one was home.”

Helpful Report

Posted 3 years ago

“Wow DPD. LOOK THE BOXES ARRIVED. I TRIED TO CONTACT THEM. AND THEY SAID THEY CANT DO ANYTHING. THEN WHY YOU F***** charge so much. If you guys can’t do anything. All damaged and missing 17 pcs.”

Helpful Report

Posted 3 years ago

“My daughters birthday present was due this morning when I went to front I found a card saying they had missed us even though we were in when we checked in with the number on the card we saw a photo showing that the card was left on the front door mat outside not in the letterbox where it would have made a noise posting what a load of shisters can’t talk to anyone on the phone I would rather use a carrier pigeon than use that mob again absolute rubbish”

Helpful Report

Posted 3 years ago

“DPD delivered the parcels to the wrong address. The orders that I placed at The Furniture Market. DPD made the blame to their new driver. Such notification was conveyed to me by The Furniture market. It was done on Friday 25th June 2021. Not only that DPD posted me the picture of the incorrect delivery. DPD is not a trustworthy courier and The Furniture Market and other vendors should consider asking for damages and compensation for the loss of business. M S I”

Helpful Report

Posted 3 years ago

“If I could give 0 star I would package was paid for upgrade 8am-10.30am driver ignored the instruction and loaded on van giving deliver time of 2-3 called customer service where the lady was so rude so unhelpful offering no solution to the problem and basically couldn’t care less then hung up on us such poor customer service I would avoid at all cost”

Helpful Report

Posted 3 years ago

“Booked a delivery but my printer failed, spoke to customer services to ask if they could print labels, after asking me four times what I needed I was told only if yo open an account with us and guarantee £25 a week parcels. I cancelled order and four weeks later am still waiting on £100 refund, I usd I Royal Mail who were £30 cheaper and they provided labels very poor disgusting attitude.”

Helpful Report

Posted 3 years ago

“I want to give 0 stars!!!! The worst company I ever dealt with!! So unprofessional! Customer service useless!!! Delivery driver did not even bother to ring the door, just left saying no one was at home while I was waiting for this parcel for over a week now!! And I’ve paid £5 extra weekend delivery to get it!!! Because the useless idi*ts keep delaying my delivery over the week!!! WORSE EXPERIENCE EVER!!! Do not recommend it all!!! So disappointed!”

Helpful Report

Posted 3 years ago

“Im not happy for this company ! They always make a mistake for delivery My parcel!!! Their’s delivery is not accurate !! Im waiting from morning to just waiting my parcel! But they dont come to delivery it, and suddenly they send me messange, out delivery !! They didn’t even come to send it ! So bad !!!!!!! And Its not only 1 time they did!!! Customer service didn’t even help at all!! Dont choose this company !!!!!!!”

Helpful Report

Posted 4 years ago

“i ordered a new phone as mine is unusable and im stuck in isolation. i was waiting by the door all day waiting for it to come and as im in isolation, put a sign on the door telling them clear instructions on where to put it. the delivery man called ben proceeded to walk down my steps, take a photo of my door with the note in the picture and leave, not even a knock was given and my dad was playing his trumpet with the window open so there is no way that he could have thought we werent in. i then try to call,text and email DPD to which i get no chance to talk to a human and only got pre recorded messages with limited options none of which were complaints. disgusting service.”

Helpful Report

Posted 4 years ago

“1550 2554 312 410 T allegedly attempted delivery . Picture of different property! Wasted a whole morning Avril is obviously not very good !!”

Helpful Report

Posted 4 years ago

“This company is the best bad company in the world, I can't imagine a worse company in the field of deliveries. I had 5 orders made at L'Oreal, three of them arrived, all the boxes were mixed, to understand which product in which box to find I had to open all the boxes and then follow the order after invoice.The worst happened to the other two orders, which were divided into 12 boxes. I only received 6 out of 12 and I was able to verify my delivery by invoice because it contained part of an order and part of another order,I did not receive any track number message on my mobile or email.in order to get in touch, with someone who could explain to me where my long-awaited products were, they asked me for a track number, which I didn't have. in the end the 6 remaining boxes on two orders go back. The reason they didn't find me.my question is, how can you not find someone if you have already delivered to that address? how can you hang so carelessly towards your customers and mix the boxes, when they are on different invoices? how can you request a track number when you are not sending that number.I'm sorry that a company as big and beautiful as L'Oréal is using such a delivery company with such bad standards. I hope to be able to take my order, because I waited a long time to be able to order the respective prose in an event.”

Helpful Report

Posted 4 years ago

“I was actually outside of my house doing gardening for the entire duration of the delivery slot. Nothing. Five minutes before end of allotted time slot I receive a notification that a delivery attempt was unsuccessful and get a random picture of a front door (not mine, not even same street). I contacted their customer services and was told I would get a call back within thirty minutes. I waited an hour and called back. After promising to put me through to someone they hung up. I called again and was told more lies. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Absolutey poor service. The drivers did not turn up saying " we missed you ", considering I was in the front garden here someone is invisible. Furthermore, I gave the neighboour number in case I was not at home. Liar! The drivers are totally unprofessionals, this is not first time it is happened to me. Furthermore, customer service, is ridicolous. I chatted with them straigh away and they promised to call me back within 1 hour and reorganising the schedule as it was driver fault. NO one call me. Last time with you. Well done! UNPROFESSIONAL!”

Helpful Report

Posted 4 years ago

“Two occasions the driver went to wrong house, and saying I wasn't at home, and took another flat photos. The same wrong flat. I live in a house. Not sure which maps / GPS they are using. It only happened with DPD. I have countless deliveries from other couriers without any problem. I tried to call them, but only automated machine replies. I can not speak to customer service. After one hour they reply my WhatsApp message. Got a phone call from local depot with promise to ask the driver sending it again at the same day, but no delivery has been made. Very bad company. Too bad Vodafone and Sky were using them!!!”

Helpful Report

Posted 4 years ago

“Absolute rubbish. I asked for a specific delivery time. I had someone waiting in all day. Then got a message to say driver could not deliver. Checked cctv recording of my house cameras and nobody actually came! Also, even if by some weird twist of fate a driver really did turn up, my app instructed to leave on safe place or neighbour. That didn’t happen either.”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,266 reviews