DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,266 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery service I had to deal with. My package has been postponed for 5 consecutive days. The person at the customer service told me the package arrived at the depot yesterday; the app says the package has been sitting there for 3 days. The app says the delivery will be on Sunday, the customer service says it won't because for some reason they don't deliver here on Sundays. I wouldn't be surprised if they lost it. That happened twice this year already (both lost and completely damaged items in the package).”

Helpful Report

Posted 4 years ago

“The worst company in the uk Don't recommend to any one they damage the parcels and i couldn't get refund of the most damaged parcels as it is impossible to talk to customer service. Very Very bad company”

Helpful Report

Posted 4 years ago

“After paying extra for premium Saturday delivery, the Enfield depot controller messed up the label and did not give my parcel to the driver. I got a message instead to say my parcel will be delivered the following Monday, when I was going to be away from home. After many phone calls to customer services they put me through the Enfield depot and I spoke to the woman controller. She was going to try and rectify her mistake and call back. She never did and my parcel had not been delivered. When I called back there was no answer and customers services said she must have finished her shift and left. I tried to get a refund but the customer service advisor did not know how to do it and asked me to call back another time. They still have my parcel and my money. I would never get back my wasted Saturday and the time spend on the phone throughout the day to customers services department. No avenue to make a complaint through their website. The customer service advisor said he’ll make a note of the incompetency and lies of the Enfield depot controller and highlight to his supervisor but I have no trust that anything will be done about it or that I will ever receive a ‘sorry’ note. Never using them again!”

Helpful Report

Posted 4 years ago

“never want to use DPD anymore. a driver called Dylan never can deliver at the first place, he always just came to the garden and took a pic and left. no matter how many messages were on the box and on the website to ask him contact me, he never had a look. and 50% they won't come on the rearrange date but they will only come back whenever they want. I called the customer service, a man who doesn't want to help at all, he even accused that my notes to the driver were rude 🙄 they want to be some God and let all the customer to obey them🙄”

Helpful Report

Posted 4 years ago

“3 times was told my parcel would arrive, even promised me ,no phone call nothing, still haven't received my parcel, dpd are pure 💩💩💩💩💩💩still have no parcel drivers and thick,never use dpd as their customer base is in South Africa they don't care about you or your parcel, I've made 20 plus phone calls they are useless”

Helpful Report

Posted 4 years ago

“Dpd delivered to the wrong address and when I went to the address the people knew nothing about it. Worst experience with a delivery company! Susceptible to stealing?”

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Posted 4 years ago

“Home all day waiting self isolating, driver Claims nobody home, NO text message 1 hr prior to Alledged Delivery. Then to call Customer Service they charge £3.50 per minute for their incompetence, very clever cost to avoid interaction with customers. AVOID any dealings with DPD read the reviews, useless fraudulent claims of delivery, driver did not follow DPD's rules, text 1 hour prior .....NO text......DO NOT TRUST DPD...... Customer Service charge £3.50/minute plus mobile charge... this shows their disregard for customers, lack of respect, value and total no interest in providing Customer Satisfaction......AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

“Took the day off to wait for my parcel. Got a message while I was at the table having lunch saying the driver missed me. Did he knock my door with a feather ?”

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Posted 4 years ago

“DPD is a disgrace!!! Driver failed to deliver. Instead sent a message saying ‘no one home’ and attached a picture of front door - never seen that front door - it was the wrong address. How can a courier company get the wrong address? Actually, silly me, this is DPD we are talking about - a company that does not care about customer satisfaction. A company that is a complete joke.”

Helpful Report

Posted 4 years ago

“I have been waiting for a package to be collected from my property so that a return can be made , this pick up has been arranged by the company I am returning too . DPD have failed to pick up the item three times so far . On one occasion when DPD did turn up , the man refused to collect the package claiming it was too big . When I asked him if he had a trolley to help lift it he claimed he did not . He assured me he would collect the next day but he did not attend . I am appalled at the unreliability and complete failure of DPD to have carried out this simple task which is what they are supposed to be doing . If I could mark them as a ZERO , then I would . Appalling service , do not use this company .”

Helpful Report

Posted 4 years ago

“Consistently the best courier I have used over the last 15 years at least.”

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Posted 4 years ago

“Once again, a DPD driver refused to leave a parcel at my doorstep, even though I had left a note , saying that I was self isolating and asking him to leave the parcel at my doorstep, as per DPD's instructions. The driver insisted for me to open the door, even when I told him that he is not following his own company's rule. I then spent 1 hour online waiting and eventually chatting to their customer service team who were not able to explain why this keeps happening and they were also not able to send the parcel back to the sender. Next time I buy something online and see that DPD is going to deliver it, I will make sure to cancel the order before it is delivered. They have wasted my time too many times.”

Helpful Report

Posted 4 years ago

“Drivers claimed on two occasions that I was not in when they called, once for a collection & a few days later for a delivery, not true. I was in both times & cctv proves that they did not come to my house & more importantly, I have a very loud working doorbell.”

Helpful Report

Posted 4 years ago

“Delivered to the completely wrong house. I got a text saying delivered to a neighbour at the bottom of the road! They didn’t even attempt to deliver to the actual address.”

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Posted 4 years ago

“Terrible company, had a delivery slot they never arrived, said delayed still not here, this is cornwall not london, no excuse for it, this company does not value your time”

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Posted 4 years ago

“not delivered have been on website and so far have been giving 5 different delivery dates one which i did not ask for i ordered item on 31/05/21, cant get in contact with DPD no one anwering phone, never had anything delivered by them before it just seems like a shambles cant even contact local depot”

Helpful Report

Posted 4 years ago

“Whenever I order certain items online dpd courier service have delivered my purchase. The experience from start to finish is without fault, from being able to track the parcel in real time to the politeness of the driver(usually the same person called John). Very much appreciated in such difficult times. Keep up the good work. Thankyou.”

Helpful Report

Posted 4 years ago

“was home all day , been waiting for parcel because my hour slot was 11:58 to 12:58, 12:45 message , sorry we missed you . how come you can miss me if you haven't tried to ring door bell. another day wasted just waiting for parcel .and i know door bell works just fine because Amazon and Hermes haven't had any problems at the same day .”

Helpful Report

Posted 4 years ago

“I was in my home the whole day waiting for the delivery. and suddenly receive a message said he missed me. no bell rings, no knock the doors. the courier took a picture of the gate of the building, it doesn't make any sense because I cannot stay at the gate for this one hour window right? at least he should ring my door bell to let me know he was here. then I asked to talk to the advisor, waited in the queue for half an hour, and finally someone showed up and said there is nothing they can do or control. I wasted two days for this. and will waste another day for the delivery.”

Helpful Report

Posted 4 years ago

“Just had a parcel tried to be… Just had a parcel tried to be delivered. I was in the garden and by the time I got to the gate the driver had gone saying he had missed me! Drivers we aren’t waiting by our door for you to deliver give us a chance to get you. Absolutely fuming as was waiting on something!”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,266 reviews