DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,694 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,694 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do these people EVER check their delivery instructions?! I'm a night worker who can't always answer for a delivery because I'll be sleeping which is why I provide delivery instructions, but there doesn't seem to be any point because the driver always leaves with the parcel, leaving me with 2 options: 1 - have it re-dilivered for a day that I'm going to be sleeping again because I worked the night before or 2: - pick it up somewhere I won't be able to pick it up from because I'll be sleeping because worked the night before, WHAT IS THE POINT OF HAVING THE OPTION TO PROVIDE DELIVERY INSTRUCTIONS IF THE DRIVERS DON'T CHECK THEM?!”

Helpful Report

Posted 9 years ago

“Such a bad service I spose to get parcel today I was standing in the window as my wife is pragnent I was thinking as soon he comes than I can take my wife to hospital for check up I saw dpd van come I went down I saw the guy he went to a different door which is far about 5 or 6 door from my house he put some kind of paper in took a picture he went I thought someone else is coming for delivery after a minute I received a message we can't deliver your parcel as nobody were at home with a wrong address picture I would never recommend their services to anybody”

Helpful Report

Posted 9 years ago

“HATED EVERY MINUTE I WORKED FOR DPD . WAREHOUSE MANAGERS SPEAK TO YOU LIKE CRAP.THEY ACTIVELY TRY AND DO YOU OVER.WORST COMPANY I HAVE EVER WORKED FOR.”

Helpful Report

Posted 9 years ago

“Worked for dp as a ODF promised £30000 a year.worked minimum 11 hour shifts and only earned £1000 for a months work.other odf's were fighting in the warehouse and managers spoke to you like crap.DO NOT WORK FOR THIS COMPANY YOU WILL REGRET IT.”

Helpful Report

Posted 9 years ago

“Got an e mail from information@dpd-service-notifications .com and tghought it looked like a scam mail. Contacted DPD Peterborough depot and was told it was 100% genuine and i should open the attached label to get consign number. Opened it and ransomware infected my PC.”

Helpful Report

Posted 9 years ago

“DPD are, in my experience , the WORST courier company EVER. They lie repeatedly about calling to deliver and leaving cards when they ABSOLUTELY DO NOT BOTHER at all. No cards left, of course because they were not there! Worse still they post a photo of a house as if that was your house - I didn't recognise this house and am pretty sure it is not even in this village. Why lie about it? Why not just say that they couldn't be bothered to come - I would have more respect for that level of honesty. When he arrived today he denied it was him who posted the photo and that it was a different driver yesterday. Another bloody lie, they just pour out. I shop with Amazon a lot so the next time IO see that DPD is the carrier I will cancel forthwith”

Helpful Report

Posted 9 years ago

“DO NOT DEAL WITH THIS COMPANY if company can be described. I am kept hobstage at home to receive an item I PAID FOR. The call centre does not comunicate with the drivers, that in turn decide during the day of the delivery if it is the case or not to deliver your item. The app to track the item YOU PAID FOR is just rubbish. They keep you in stand by till late in the evening 10pm and after they will never pop up......simply rubbish!!!”

Helpful Report

Posted 9 years ago

“1 star is too much for this shower of total shit!! Same excuse every time the driver is to tired to walk or drive a few extra meters "No one was available to sign, a calling card has been left" Bullshit!!! Someone is available to sign and where is the bloody calling card that was left?? and the black photo of a thumb print on the web site really does prove the driver tried to make the delivery. These have got to be the most unreliable courier on the planet!! Why any reputable company would trust these for their next day deliveries is totally beyond me.”

Helpful Report

Posted 9 years ago

“Absolutely atrocious. I don't even know where to start. 4 days of delays, lies, incompetence and additional cost for me. Suffice to say if this hadn't been a warranty return arranged by the supplier I would have told them to stick their business where the sun doesn't shine. I woudl never advise anyone to use DPD - go for Hermes instead.”

Helpful Report

Posted 9 years ago

“Useless. Promised to deliver on a Saturday due to two failed previous deliveries because of an incompetent driver. Then there was no attempt made to deliver the package on the Saturday (even though it was scheduled) which meant I spent the whole Saturday waiting for the package. Worst delivery company I had to deal with ever.”

Helpful Report

Posted 9 years ago

“Delivered 5 days late and not within the one hour delivery slot.”

Helpful Report

Posted 9 years ago

“Paid the extra money for express delivery so it could definitely arrive today, was even given a specific hour window in which it would be delivered but no it didn't come at all, instead DPD BLATANTLY LIED and text me saying no one was in to sign for the delivery (completely false and incorrect multiple people were in the building and still were hours later) i then phoned customer service (After trying several numbers which give you automated messages telling you your delivery will be tomorrow NOT WHAT I PAID EXPRESS DELIVERY FOR!) and the customer service assistant promised me they would ring the driver and get him to come back and deliver my TV at the end of his round. THIS WAS ALSO A LIE AND DID NOT HAPPEN. I am expecting my delivery tomorrow now which is extremely inconvenient for myself, the paying customer. Clearly this company does not employ anywhere near enough drivers and treats them appallingly on zero hour contracts. If my parcel does not come tomorrow i will be livid.”

Helpful Report

Posted 9 years ago

“I bought a camera, waited a month, but the parcel was not delivered that way. I contacted the store, they said that the PDP confirmed the lost of the parcel and refunded only 22 euros. I paid 270 euros. PDP is the world's worst delivery service.”

Helpful Report

Posted 9 years ago

“Ordered two parcels from Victoria Secret delivered from America. When they arrived in uk, called the 0844 number to re-arrange a delivery to the advertised pick up shop. After being put through there lengthly automated options I was placed on hold to them be told that the pick up shop was not an available option. So why are they advertising that this is available??? I ended up paying £5 to have my parcel delivered. It them arrived wet and dirty. Totally disgusted with this company and how they are profertering it is an absolute disgrace.”

Helpful Report

Posted 9 years ago

“Total lies. They claim their GPS shows the driver attempted collection 3 days in a row. 3 days in a row I sit at home and wait for DPD and NOTHING. I am the only house on the lane, I sit on the front porch, NO ONE FROM DPD COMES. Don't believe their lies.”

Helpful Report

Posted 9 years ago

“Untrained driver with attitude unable or unwilling to read private sign on the gate and ignoring padlock and then refusing to leave the item as I had been 'rude' to him Not rude just angry that he ignored the sign especially as the area is secure for the dog and he would have been the first to complain if she had taken exception to him Furthermore why not come to the front door like everyone else Item now returning to sender!!!”

Helpful Report

Posted 9 years ago

“Paid for next day delivery,got the txt with link to let me know where the driver is - great i am in the house waiting expecting delivery to arrive as i can see from the info the driver is not too far away from my address. Then i get a txt saying could not deliver as no one in to sign for delivery- the driver had gone to the wrong address confirmed by the picture he took of the front of the house. Now i must go and collect parcel as i can not trust these muppets to delivery again to the wrong address -”

Helpful Report

Posted 9 years ago

“I have lived in several different parts of the country and recieve parcels regularly through all the different parcels companies. DPD are, without a shadow of doubt, the worst parcel company, employing dreadful delivery drivers and truely dreadful customer support. I cannot state strongly enough how bad these morons are!”

Helpful Report

Posted 9 years ago

“I was waiting for an important medicine, their driver could not found my address (in Central London) and for 3 days he said nobody was at home to collect the item (FALSE). Had 4 calls with their customer service, clearly not trained to resolve issues like this, to make sure the driver would have finally delivered the item. Last night I checked my mobile bill and discovered those 4 calls costed me £28. Sent an email to complain and below their answer. I don't have to add that if they couldn't deal with it on the phone any of their tools would have never helped. STOP USING THEIR SERVICE, AND NEVER TRY TO CALL THEM. DPD: I'm really sorry that this was the case, unfortunately we do not provide compensation for this and the case is out of any claim time we provide of 14 days, we have other ways i.e. email and the DPD app were you can do and use all the services we provide free of charge I sincerely apologise for any inconvenience this has caused yourself. Kind regards Bev DPD Customer services.”

Helpful Report

Posted 9 years ago

“I've paid for for next day delivery of 2 parcels to arrive on Friday. My Driver Paul has both parcels. He drops 1 parcel with the concierge (he can never be bothered to bring parcels to my flat) as paid for and can't be bothered to take the other off the van so he sends me a message saying there was no one in to receive the parcel (I was in and the concierge is there 24 hours a day). He also sends a picture of a random door that is nothing to do with where I live and an obvious lie. He has delivered 1 of 2 parcels paid for and is too lazy to get the 2nd off the van. After a lot of back and fourth with customer service I am promised my delivery will arrive the following day. It is now the end of the following day and I am still without my parcel. Apparently it will now be Monday. Once again I have been lied to by DPD. I have experienced this repeatedly and complained repeatedly since November and we are now mid February. I am constantly fed a stream of lies by DPD who seem to think this level of service is acceptable. I can understand an odd mistake here and there but this is 1 delivery driver (Paul in Vauxhall London) regularly making up false reasons why he has not delivered a parcel. He has done the same with a number of parcels for my partner at the same address containing thousands of pounds worth of camer equipment after he has paid for a 1 hour delivery slot on a Saturday. Paul uses 2 lies repeatedly, that there was no one in (there always is) or that he couldn't find the address (he knows exactly where we are I see him here on an almost daily basis). Even more worrying is that DPD appear to think that feeding paying customers repeated lies is an acceptable form of service. It absolutely is not. I cannot advise against using this company in any stronger way.”

Helpful Report

Posted 9 years ago

DPD is rated 1.1 based on 5,694 reviews