Name: DPD
Rating: 1.14

“Useless numpties”

Helpful Report

Posted 9 years ago

“Fucking Useless Cunts”

Helpful Report

Posted 9 years ago

“If I could give it zero stars I would! Absolutely shocking service. They have failed to deliver 3 days running now and each time I have rung I've been told it will be the next day by 12, ring today and was told it hasn't been booked in for a Saturday delivery so I now have to wait till Monday! I NEEDED this parcel by today hence why I ordered the item so far ahead! They are absolutely shocking company and if I had my choice I wouldn't use them ever again....AVOID AT ALL COSTS IF YOU ACTUALLY WANT TO RECEIVE YOUR PACKAGE!!!!!”

Helpful Report

Posted 9 years ago

“Useless. Delivered my item 20miles from my home to a random person. So it took an extra week to get it to me. Every time I called they said it would be delivered tomorrow and they always had an excuse. Never again!”

Helpful Report

Posted 9 years ago

“I requested a new delivery date but they never delivered.Emailed them as to when they will deliver only to be told they have lost my parcel not our problem but yours,cont”

Helpful Report

Posted 9 years ago

“The company I have ordered from is using DPD and I have no idea why. I will obviously call them on Tuesday to say about my experience with that delivery company.. The DPD drivers are liers and lazy.. have been waiting for my parcel to be delivered yesterday.. guess what? the driver left a paper that no one was at home to sign off.. I have managed to call the DPD office,they have told me that driver will come back to deliver the parcel same day.. again guess what?he didnt. A day wasted at home sitting like an idiot and waiting DPD... Today.. received a text message that my driver will be with me today between 9.30 am and 11am woohoo euphoria!!! I went outside and put a paper on the door which was saying"please ring the door bell". I have also checked my door bell ,yeah,all working so went up to the flat to wait the delivery.. guess what? received a text message that driver wasn't able to deliver as there was no one to sign off.. Now here is my question..are u for real? please tell me the current location of your van so I take uber and chase it so I would finally get my parcel?is this all a joke? I see that your drivers maybe cannot read English or they just simply don't care... The only thing I can do is complain everywhere is possible which I will do right now,I will also call my company i have ordered from to cancel the order as I haven't: a)received on time b)ordered for such a lot of many to get that next day delivery (which didn't happen)for fun. Must say that was the worst service i have ever received,lies thrown in your face which makes my angry the most,also it is almost a miracle to get to speak to the actual human being from the CS as most of the time you are getting a automatic machine . I will make sure lot's of ppl will see it so they will be aware that the DPD company is just a ... thank you.”

Helpful Report

Posted 9 years ago

“The company I have ordered from is using DPD and I have no idea why. I will obviously call them on Tuesday to say about my experience with that delivery company.. The DPD drivers are liers and lazy.. have been waiting for my parcel to be delivered yesterday.. guess what? the driver left a paper that no one was at home to sign off.. I have managed to call the DPD office,they have told me that driver will come back to deliver the parcel same day.. again guess what?he didnt. A day wasted at home sitting like an idiot and waiting DPD... Today.. received a text message that my driver will be with me today between 9.30 am and 11am woohoo euphoria!!! I went outside and put a paper on the door which was saying"please ring the door bell". I have also checked my door bell ,yeah,all working so went up to the flat to wait the delivery.. guess what? received a text message that driver wasn't able to deliver as there was no one to sign off.. Now here is my question..are u for real? please tell me the current location of your van so I take uber and chase it so I would finally get my parcel?is this all a joke? I see that your drivers maybe cannot read English or they just simply don't care... The only thing I can do is complain everywhere is possible which I will do right now,I will also call my company i have ordered from to cancel the order as I haven't: a)received on time b)ordered for such a lot of many to get that next day delivery (which didn't happen)for fun. Must say that was the worst service i have ever received,lies thrown in your face which makes my angry the most,also it is almost a miracle to get to speak to the actual human being from the CS as most of the time you are getting a automatic machine . I will make sure lot's of ppl will see it so they will be aware that the DPD company is just a ... thank you.”

Helpful Report

Posted 9 years ago

“I would not recommend this company no one. It's the worst carrier ever. The lowest service quality. They don't have any respect for customers. If you need help from them, don't count on it, you will not get it, never. Unfortunately i sent 3 parcels with this carrier and i truly regret that. I lost all my things in moving home to another country. I'm trying to find 2 of them which have been sent over a month ago and you know what, people from DPD told me that they don't know where they are and they can't help me. They're juggle with my items without asking me for a peermisson. Once they are on hold, then is going back to place where i asked them not to send it. DPD just don't care, they don't listen, they don't have professional people who can settle things down. For them it's always to late and no chance to help. Let me tell you something. I was working with customers online, live, on chats in many industries but i had never treat people like that. I could write more but there's no words for that. I could say ironically "good luck" but i will say "hope you will get what you deserve".”

Helpful Report

Posted 9 years ago

“This company is the epitome of unreliability. On the scheduled date of delivery I was following their driver real time online, I was the 32nd stop on his list, and after the 30th I just got a "sorry we missed you" message. Liars. I rescheduled for the following day. After the one hour delivery window passed, their message changed to something like: "your order will be delivered between 06:00 and 22:00". So I stayed home all day waiting for them. I work nights, and normaly sleep during the day, I literally lost sleep over this. But that's how important that order was. Needless to say, they didn't turn up, but now I have a message saying my parcel has arrived at my nearest depot. Unfortunately that wasn't the destination. They are supposed to be a delivery company, that's what they are paid for. Not to be a click and collect warehouse. Has this company ever heard about GPS navigation? It has been in use for a while now. Comes in handy when trying to find adresses. I don't know what will happen now. I'm guessing they will be "very sorry" about what happened. Bottom line: if you have a choice, don't ever use dpd. I thought yodel was worse, but I'm not sure now.”

Helpful Report

Posted 9 years ago

“Waited outside my house from 0730 to 12noon, only to find that when I got in they had sent an email saying they tried to deliver, lies will not deal with Currys again as foe DPD total CRAP”

Helpful Report

Posted 9 years ago

“Driver, Petar, told me that I would have to pay for the delivery. This was not true as delivery had been paid for by Sky. Watch out when using these cowboys.”

Helpful Report

Posted 9 years ago

“No collection, re-booking was not re-booked, refund became a charge for the full amount. Eventually I was refunded. Ironically a pdp person turned up to collect it the day after the case was closed! Never again!!!”

Helpful Report

Posted 9 years ago

“I was sent an email stating on the day of collection I would be sent an hour slot so as not to tie me up all day, fantastic, except no email arrived about any slot and when I decided to pop home from work there was a card saying the company had been and I had missed them. Farcical if you can't get the basics right, will be closing my Amazon account as they deal with some right jokers like DPD and returning items alternatively is a nightmare as Amazon staff give wrong advice and are clueless more often than not.”

Helpful Report

Posted 9 years ago

“Third expected delivery from DPD is late and won't be delivered until Monday even though it was promised next day delivery on Friday. Absolute disgrace of a company and will do anything to avoid this service in the future. Staff are also not helpful on call services.”

Helpful Report

Posted 9 years ago

“Drain on society. Failed to deliver to agreed depot, and instead came to my flat where the delivery has disappeared. Apparently I have signed for it even though I was out all day. Package vanished. Disgraceful. Then tried to fob us of by saying the van driver "Jason" GPS was in my area and they have my signature. The signature has clearly be forged.”

Helpful Report

Posted 9 years ago

“Collection points are unreasonable about IDs accepted. Only passport or driving licenses accepted, nothing else. I had 4 difference pieces of ID, plus the QT code, and it was deemed not enough. DPD customer services told me to find an alternative form of delivery, which I did. From now on I will prefer to do without the items if the delivery is to be done by DPD.”

Helpful Report

Posted 9 years ago

“I haven't stepped out of the house all day. No parcel yet an email of missed delivery with a card and picture of house. Buzzer/ doorbell working fully, I even increased the ring volume this morning. I didn't even shower in case I missed delivery while in shower. My 3 year old Daughter unwell and at home with me today, I sat at home with her all day, missed out on booking GP to see my little girl because I was waiting for parcel. I refused to believe previous reviews I've read on internet about delivery attempts that leave a note and don't knock or try doorbell. Having waited in all day, I feel really sad I have wasted a whole day doing nothing- waiting and waiting and waiting and little girls temperature keeps going up and up and up.”

Helpful Report

Posted 9 years ago

“I ordered a package with a delivery guaranteed by Mothers Day. They blamed the terrorist event in London for the fact they could not deliver it 5 days later near Croydon. They then sent me an email saying it would be delivered today but I could get it delivered to a safe place. I filled out their form. 5 hours later I get a text to say they could not deliver it because I was not in!?!? Useless. I will find out which courier any shops I buy from will be using. If it is DPD I will not buy from them.”

Helpful Report

Posted 9 years ago

“Ordered 2 items from Amazon at the same time on the same day. Neither arrived when they should have. One item was 15 mins away according to the tracking website. Now, one item is due 5 days later and another is due sometime by the end of the month! How inefficient can you get?”

Helpful Report

Posted 9 years ago

“Ordered items from Amazon and selected next day delivery... Received a text giving the slotted hour for delivery but then received another text within that hour to say they had attempted delivery but no one was home which is an absolute lie, I was here the whole time and DPD have been nowhere near my property! A card has been left apparently but I'm guessing the driver has just shoved it through the door of the first house he could be bothered to find. Tried to call DPD immediately to notify them of their incompetence but it appears they only provide an automated service. Have just called Amazon to tell them I no longer want the items as they were not delivered today as requested. Looking back at previous reviews this happens quite a lot so perhaps it's time for Amazon to start using a more reputable company.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

DPD Reviews

Location: