DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,692 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel no 15505969404464 I can't stress enough how useless DPD is. When you buy online and you see it's delivered by dpd, make sure to cancel the order and go nut what you want from the store. These cowboys have their own code of conduct, they lie, they fail to serve you day after day and they don't even care! And for gods sake Apple, why do you partner with such awful company anyway? Anyway, I had a few bad experiences with dpd in the past few years but these last days the ordeal I had to go through really drove me crazy and upset me so much. Here's the story: On thursday I buy some equipment from apple online. There is a next day delivery by dpd. I cry a bit and decide to live my life to the limit and take my chances. You never know, I mumbled to myself, this time might be better and I chose the 11-12am slot for Friday . Friday came and my missus agreed to stay in and wait for the delivery as I was at work in London. The slot time is past for good and no one shows up. I check my mail, my phone, nada. I ask her to wait just in case there's traffic or an accident but nothing comes up. I go online and change the delivery to a pickup point in Surbiton where I live for the next day(Saturday). On Saturday I wait and wait and wait but no mail, no phonecall, no sms from dpd . I decide to call them and find out by the pre recorded system that my parcels would be now delivered on Monday because they were held at the feltham depot. I have no idea why this happens, I call again to ask why and they blame apple saying on Friday we didn't receive the parcels from Apple. Now mind you, if that's true I as a user was kept in the dark and I could happily choose my delivery slot without knowing that there is nothing to be delivered yet. After 30 mins on the phone with dpd I give up so I can spend some time with my family. Monday noon comes and I still haven't got an email confirmation about the order being dropped at the pickup point. I call them again and when I ask why it's not delivered for the third time they put me on hold to contact the Depot, the Masters of the Universe. After a short interlude of crappy looping melodies the amazing representative informed me that the reason they could not deliver today was because my parcels didn't fit in the van!!! A felt a surge of anger to run through my hundred chakra points and i was ready to go ape but instead I told the man that my order was an iPhone 7, and Apple Pencil and an iPad Pro case! I also asked if they have recently switched to Hotwheels or Micro Machines for their deliveries. I demand an honest answer and insist that they are lying to me so he calls them again to diss them with some mad rhymes. He comes back all apologetic saying the woman who told him that about the space didn't know what she was doing. A good start if you ask me, that was dpd's first step to mindfulness and accepting their crappiness. Little did I know by then, I had to wait until Tuesday to get my parcels delivered as there was a glitch in the system which happens not so often. At that particular time I demanded to be put through with the supervisor of the Depot / Grayskull Skeletor but it was not possible because he must not be disturbed in case he might mess up and spoil the 5 out of 5 stars service of the Depot. I then lost any will for living and decided to quit. I called Apple, cancelled my order and will be visiting the Apple store tomorrow. Cheerio champions of incompetence! I am free at last.”

Helpful Report

Posted 8 years ago

“Wouldn't leave parcel at my workplace which is 2 minutes from my home address, left at a neighbours and left a card with the wrong house number, this has happened twice, had to play a guessing game!!!!!!”

Helpful Report

Posted 8 years ago

“The worst worst service ever. I ordered phone from 3 and they use DPD as their main delivery service. I missed my parcel for the total of 5 times. The driver didn't even buzz the door nor even contacted my tel no. By the way my door buzzer works completely fine. Every time I miss the parcel and I check the website after that, it says the parcel is back to the sender. I wasted alot of my time reordering from 3 again and again. Just today(12,05,17), I missed one again. Been waiting for it since 9am. I called 3 at 9.10 am and got the delivery slot which was from 9.16 am to 10.16am. checked the live update at 9.25 and it said approximately 15min. And after 5 min I checked again and it says it's on its way back to 3. Quickly I went outside to find the driver and he was already gone and left the card outside in the wet ground. He didn't even buzz the door nor tried to reached me through telephone. DPD please have your drivers trained properly and have them call the receivers contact no if there is no response. And if the parcel is missed, please put an option for the collection at the depot. Don't send the parcel back to its sender after one failed delivery please. I am so angry and furious at the very poor services you provide. And I am also disappointed with 3 as well.... first by choosing you, 2nd there was no option available for me to collect at the 3 store after the order. Ps my first order was 2 weeks ago on sunday and still no parcel In my hand.”

Helpful Report

Posted 8 years ago

“Utterly disappointed with DPD! This is now the second time I've paid for Guaranteed next day delivery!!! I waited the whole day for my parcel which i spent £12 on! Turns out it wasn't coming until Monday when it should have been there by Friday morning, Very annoying since i needed it that weekend! Don't Recommend AT ALL!!!”

Helpful Report

Posted 8 years ago

“Over the past 2 months, we've had perhaps 6 failed deliveries in total (different orders). We've left pictures with indications, our mobile numbers (no one actually calls you), and every single piece of information we could think of just to make sure we haven't taken a day off for nothing - but every time, it turned out it was indeed futile to stay home because no one arrived. Hopeless, dreadful service - I wouldn't want to work in their customer support department!”

Helpful Report

Posted 8 years ago

“What a complete farce. Parcel should have been picked up Tuesday and the collection driver at DPD lied and said he had been and there was nothing to collect. This would surely have not been the case had he even bothered to turn up!! Waited in from 10am to 6.15pm and still didn't bother to come. Rang again and was told they would pick up Wednesday. Told them it would have to be Thursday as not in Wednesday so set up and agreed. Got an email Wednesday to say parcel will be collected today. Does no one listen?? Called DPD Thursday and apparently its my fault for not being in on Wednesday????. I advised that this was their error as it was booked for Thursday or should have been and now no one can collect today and collection will now be Friday. Customer service for DPD is appalling. All I keep getting told is I completely understand. Patronising set of idiots with a total inability to do a simple job of collecting a parcel and then appalling customer service”

Helpful Report

Posted 8 years ago

“Waited in all day for delivery, then got a message saying know one was in!? They obv did not try to deliver as a card would've have put through if so... drivers can't be asked then say they tried to deliver when clearly not the case”

Helpful Report

Posted 8 years ago

“Parcels opened - missing contents. Parcels delivered to wrong address. Parcels damaged. Parcels sent to other end of country. Rude drivers who deny working for the company whilst wearing clothing with the DPD logo on and driving van with same logo... DPD = Damaged Parcel Delivery firm.”

Helpful Report

Posted 8 years ago

“Driver abusive told home owner he was a dickhead and told him and two women to F off you bitches. Reported to customer services and not an email or call back from branch 36 hours later”

Helpful Report

Posted 8 years ago

“For the third time, they "could not find the address" - never mind the fact that every other company can.”

Helpful Report

Posted 8 years ago

“One star is too much for a service this company provides. I did not succeed to find a human to talk to about my experience with an extremely rude and aggressive driver. I will avoid at any cost to deal with this company again.”

Helpful Report

Posted 8 years ago

“I have ordered from a company who use this useless courier service. My parcel should have been delivered on Thursday 4th May 2017. I knew I would not be in so asked for it to be re-directed to my local Halfords the next day. Checked the update the next day 'no update'. Called Halfords on Saturday. They were not in receipt of my parcel. Called DPD. According to them, they had not received the parcel from the despatching company. The person I spoke to was not very helpful! Interesting that they don't have the parcel but have managed to text me a parcel number! Called Halfords today, Monday 8th May 2017. Still no parcel. No update on DPD site. Contacted despatch company, parcel was sent on Thursday. Had I known that the company that I ordered from was using DPD, I would have cancelled my order and saved myself the bother. They don't even deserve the 1 star.”

Helpful Report

Posted 8 years ago

“Yet again DPD fail to deliver on a weekend despite accepting next day delivery "including weekends". Even after contacting them following a failed delivery Saturday and being given a guarantee for Sunday delivery with confirmation email, Sunday came along with another saying I had requested delivery Monday! I had not made that request! Absolute Disgrace!”

Helpful Report

Posted 8 years ago

“DPD 'again' failed to deliver my 'Prime' package yesterday at my address although I was waiting for it the whole time at home. I live in a building with door codes which I gave them together with my mobile number however they did not even bother calling me and left the note outside the building door, which is titally unacceptable and unsafe. Now I have to wait the wholeday today for the package as the depot said yesterday that they cannot come back yesterday to redeliver it! Many times in the past DPD has failed to deliver packages at various address I know. It also has only a 1 star review if you would research on it on trust pilot which means they are totally rubbish and useless. The staff are very unapologetic and not being understanding at all. They just want to get rid of you on the phone when we are trying to follow it up. Totally rubbish! Do not use them!”

Helpful Report

Posted 8 years ago

“Couldn't find my (obvious) address”

Helpful Report

Posted 8 years ago

“THESE GUYS DON'T RESPECT THE DELIVERY SLOT THEY COMMIT TO, NEVER SHOW UP AND THEN MESSAGE YOU THAT "THERE WAS NO ONE HOME AND THEY LEFT A CARD" BUT GUESS WHAT...I AM STILL HERE AND THERE IS NO CARD ! IT'S ALL A LIE, NO ONE ACTUALLY CAME… DPD, WHY ARE YOU LYING TO CUSTOMERS LIKE THIS, TO COVER UP FOR THE FACT THAT THE DRIVER WAS OVERWHELMED, WAS LATE, AND HAD TO COME UP WITH AN EXCUSE WHY THE DELIVERY WAS NOT MADE...HE/SHE DIDN'T EVEN COME.”

Helpful Report

Posted 9 years ago

“Ordered from ebay, DPD said they would deliver on the 21st April. I changed it to 28th as I knew I'd be in all day. I waited and at about 7pm received a text saying item was to be delivered between 6am and 10pm. About 11pm I received an email stating "Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 33456409". This was a complete lie. No attempt was made, no card was left. They took a photo of a random white space, which apparently is where the (imaginary) card was left. Again a complete lie. They say they'll try to deliver again but who knows.”

Helpful Report

Posted 9 years ago

“We were given a designated time at which the delivery would be made. We stayed at home for the whole day and no delivery was made. I received a text message saying 'sorry but you missed your parcel', meaning that no one bothered to show up at my house or even leave a note. This behavior is unacceptable.”

Helpful Report

Posted 9 years ago

“Useless numpties”

Helpful Report

Posted 9 years ago

“Fucking Useless Cunts”

Helpful Report

Posted 9 years ago

DPD is rated 1.1 based on 5,692 reviews