DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sick of this! Paying for next day delivery using DPD is a 50/50 gamble. For some time they seemed to work well but over the past 6 months at least half of my next day delivery orders from Jacksons Art supplies have not arrived on the specified day. The latest is an order I placed on Thurs to be delivered on Fri. Get a message on Fri morn saying it’s been delayed. Called to arrange for it to come today Sat, confirmed by customer service, only for me to get another delayed message saying it’s been misplaced and will be delivered on Monday. I’m getting so used to this now but it has affected my business each time. There’s a reason someone pays for next day delivery DPD, sort it out!”

Helpful Report

Posted 7 years ago

“Thieves!!!! Admitted they lost my parcel that I was posting with them. They won't give me any more back for the item or postage and won't return my property that they cannot find. FUMING! AND TAKING FURTHER ACTION!!!”

Helpful Report

Posted 7 years ago

“paid for a service on the 6th feb, collection day`s was cancelled with out informing collection or delivery address 3 times when they finally turned up they went to next door neighbour spoke to customer services via chat line 8 different agents over the 2 weeks, to finally be told no guarantee for collection all agents contradicting the other with lie after lie to cover their own incompetence after 2 weeks and no manager to escalate problem their end, I asked for a refund we will wait and see if that happens, now got my Hermes to collect and deliver parcel, I wished I had gone to my Hermes in the beginning parcel finally here, thanks to my Hermes, I would not recommend dpd to my worse enemy”

Helpful Report

Posted 7 years ago

“I received notification from DPD that my parcel would be delivered on Wednesday. Because I work I went through their processes to arrange to collect it from a local shop. On Wednesday they text me to say that the sender had told them not to send to shop and they would be delivering to my home address. I had already told them that I would not be in. The only options I had were to collect from Stoke or pay a £5 premium to wait in all day on Saturday for delivery. I contacted the sender who denies any correspondence with DPD about not sending it to a shop. DPD are now blaming the shop. It seems evident that this firm are scammers looking to squeeze more money for delivering a parcel and have misrepresented the sender. Either that or they are totally incompetent (they have just contacted me to advise they will be delivering the parcel on Monday “as requested “ - no such request has been made). AVOID DPD! I now have to ensure that any future purchases do not use these shysters for delivery:(”

Helpful Report

Posted 7 years ago

“I have worked for a franchise company selling expensive products for the past 2 years and am appalled at DPD's jobsworth staff. No sense of customer service, all lies and empty promises. We've had drivers not bother to show up for collection; customers receiving their products broken, get lost, sometimes even stolen. Drivers saying they've tried to deliver but have just slipped a card through the door because they are too lazy to knock. All this reflects badly on the retailer, as our customers then complain to us that they have received their parcels late or damaged or in some cases not at all. When this is brought up with DPD's Silver Team, they don't care. They try to push the blame on other things. As a result, we are now looking for another courier company that isn't DPD or Hermes (because they're garbage too!)”

Helpful Report

Posted 7 years ago

“They don’t have a customer service team, their unhelpful and their delivery driver Dennis is useless ! Some people out there need jobs, at least employ people who want to work !”

Helpful Report

Posted 7 years ago

“Rubbish Do not use them They were 3 hours late my package was badly damaged parts were missing Rude driver Unhelpful staff No apology No promised to follow up Never,,,ever...ever ever again You have been warned”

Helpful Report

Posted 7 years ago

“Think we should start a youtube account displaying all the photos, videos and recordings we have relating to these morons and their pitiful and dishonest 'service' ? I recorded my last DPD Customer Services conversation just as they say they record them. It reveals just how rude and pathetic they are. Time to out them !”

Helpful Report

Posted 7 years ago

“Driver failed to a) Knock on my door and b) Press the ring.com video door bell. I have footage of your incompetent driver filling out a "sorry we failed to deliver" card and then proceeding to take a photo of 'evidence' of him being there. USELESS!!!!! I work from home and was around 5 meters from the front door. I would have heard somebody knock and would definitely have seen the LIVE video feed from the doorbell on multiple devices IF ONLY HE HAD PRESSED THE ***** BUTTON. You should be ashamed of yourselves.”

Helpful Report

Posted 7 years ago

“I was told that someone arrived to my address while I wasnt there to deliver the package by email (No card was left at my door or inside which makes me question this statement). They didnt leave my order to my neighbours or to a local store/post office but brought it back to a place in the middle of nowhere (miles away from the city that they actually service). When I called to try to get it redelivered they told me they dont offer that service so I would have to go there by the end of the day or my package will get "destroyed". After arriving by train and foot because I am a student they told me that something had spilt so they had to cut open my package with a knife. Without showing it to me they made me sign and put my package in a plastic bag that I couldn't see into. A couple of hours later when I got home I open the package and realized that a couple of the things that were missing. Following my confusion, I called the person that sent it to me and they confirmed that everything was inside. The package had travelled across 3 borders and there was no problem with it(I.e. nothing had spilt) so there was no need to cut it open. When I called the DPD office to issue a complaint they told me that they are not liable for my goods being stolen by their workers and that I have to call the DPD office from the country that I had it sent.”

Helpful Report

Posted 7 years ago

“If I could give them no stars I would disgraceful service my delivery was supposed to be here today to find out that is was sent to Holland absolutely disgusting spending 25 minutes waiting for someone to say it's a lost parcel”

Helpful Report

Posted 7 years ago

“SACK THEM ALL - STARTING FROM THE TOP - STOP PRETENDING TO HAVE A CUSTOMER SERVICES DEPARTMENT AS THEY ARE USELESS AND INSULTING AND HAVE NO INTEREST IN HELPING. I HAVE JUST WASTED 45 MINUTES WITH THEM AMD IF THIS IS THE BEST THAT THEY CAN DO TO FIND MY 'LOST' PARCEL?? DPD IS A CON AND SHOULD BE AVOIDED THEY DO NOT DESERVE YOUR CUSTOM!”

Helpful Report

Posted 7 years ago

“Far from being a reputable delivery service, recent experience has suggested to me that DPD might be an elaborate joke, or perhaps a social experiment created with the intent of establishing how far a person's endurance might be pushed through sheer exasperation. This is a long review, summarised way below, if you do not wish to read the full catalogue of nonsense. DPD twice apparently attempted to deliver a parcel to me, only once leaving a note to say so, providing a tracking number. Having succeeded in tracking it online, I discovered that said parcel was to be delivered to a pharmacy for me to pick up; one with business hours which did not coincide with a time I could reach them (namely Monday-Friday, during hours when I was at work out of town.) Seemingly the concept of commuting, common in this country for perhaps 150 years, is not one which DPD are aware of. Additionally hilariously, the phone number they had for me was not functional, having been provided with it by my mobile phone network - and DPD were delivering a phone inextricably linked with that SIM, which was lying useless in my home. This problem alone was not the fault of DPD. I was able to talk to a member of DPD staff, using a phone number which is not publicised on their website, to rearrange delivery of the parcel on the next Saturday. It took three attempts to confirm that this was done, having twice been put on hold and not phoned back, as custom and good business sense might dictate. When I checked their tracker on Saturday, however, the computer system linked to it was down, and DPD could not provide me with an intelligible answer - over perhaps three calls - whether it might be delivered to me that day. I was wrongly told that there might be a delay in my recieving email notification that the parcel was on its way; rather, I received no message at all. They could not even tell me whether it has been "scanned into" the van, or indeed off it when I called again later that day. DPD stole a day of my precious free time by insisting that I stayed at home to pick up a parcel which they could not confirm the existence of, and never arrived - one which I could not pick up from their depot after a day of non-delivery, it further transpired. During the course of this fiasco, a DPD employee assured me that he would call me back that afternoon on my landline, and did not. In a further hilarious twist, it has emerged when re-arranging delivery that DPD cannot add additional contact numbers for a person to their system. Eventually I was notified by further email that my parcel had been delivered to the shop I could not reach. Fortunately, my partner was going to work later than usual one day shortly afterwards, and would be able to pick it up for me, or so I thought. Having received a strong dose of nonsense already, I phoned DPD to check whether this would be feasible, only to be told that as per their protocol, for someone to pick it up they would have to have the same surname as me, and carry a bewildering array of identification. Not even a council letter with both of our names, and the same address would be enough; government-mandated acceptance of cohabitation, it seems, was not good enough for DPD, who insist that a person must either be married or a ward of their parents to be worthy of their service! One must either conform to their morals or be defrauding the authorities. I was given the lame excuse that this was due to data protection; it cannot, for this has nothing to do with the processing of personal information or the security of data. The fact that other services such as Parcel Force would see this as more than enough ID was brushed aside, and although admitting that this system was flawed, that this issue is a common occurrence, the call handler professed to be unable to do anything because it was a protocol, a holy and untouchable thing he could do nothing about beyond ask that I complain myself - which I declined in light of how much of my time DPD had already wasted. (In light of the irony of mentioning this in a complaint I should add that it is being written on my commute, having finished my book.) In the end, my partner was able to pick up the package, having called the shop who were happy to accept the identification and documents we could arrange. It transpires, then, that DPD has a call centre staffed with persons who know nothing of their own processes. They were particularly amused by the arrival of a parcel festooned with handwritten labels stating that it was to be delivered Saturday, and to my home. In short, if you wish to have parcels lost, experience dreadful customer service (perhaps 1/4 call handlers were helpful, although those who were could only be called exceptional), and see the folly of an excessively bureaucratic organisation operating at weekends but excepting its IT staff from this duty (they fixed the tracking system early on a Monday, suggesting a minor, and perhaps easily corrected fault), I recommend DPD with every fibre of my body. Otherwise don't bother with having anything to do with this farcical organisation.”

Helpful Report

Posted 7 years ago

“Is DPD a photographic service or a delivery service. For the forth time this year I have a photo of my front door but no attempted delivery - what is this and how are you allowed to get away with this. When I reported this I got no interest and I was told that I was not in - I was and there was no attempted delivery as I am in a one bedroomed flat with working door bell. Dishonest and unreliable - Do not use DPD !”

Helpful Report

Posted 7 years ago

“Not only did you fail to deliver my "next day delivery" on Friday,Ive had to wait until Monday and then I have just stood and watched your driver pull up and the end of my driveway, take a picture and NOT EVEN BOTHER TO WALK 10 YARDS TO KNOCK ON MY FRONT DOOR. Two days I have now wasted waiting for this delivery.”

Helpful Report

Posted 7 years ago

“Never again ! DPD apparently tried to deliver parcel on two different occasions (when I was in!) - no card no door bell, nothing. Chased this up and parcel now 'lost' !! Customer Services useless, rude and disinterested. Asked to talk to supervisor and eventually talked to someone who would not give their name and who was extremely confrontational and rude with me before hanging up on me. If their job is to abuse and lose customers then they have succeeded. Terrible company - AVOID”

Helpful Report

Posted 7 years ago

“Totally useless. I paid for a redelivery at a day convenient to me and they never turned up and pretended they had tried and no one was in. Wasted my time and my money.”

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Posted 7 years ago

“without doubt the worst courier i have ever dealt with, all you get is lies and excuses when they fail to deliver and i waited 17 days and nothing arrived and chased them up many times for help but utterly useless, not even worth 1 star, A COMPLETE FAILURE THEY ARE”

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Posted 7 years ago

“If I could leave a 0 star I would! We had a delivery come today, never once did we hear the driver knock on the door (4 of us were in the house!) suddenly the dog started to bark my partner went to see why to find the delivery driver was in our house!! He had opened the door and let himself in! This is massively unacceptable. There’s no porce or anything to give anyone a reason to think it’s ok to open my front door and walk into my home!! Will NOT be using nor recommending this service to anyone! When asking the driving what he was doing he just replied ‘sign here please’!”

Helpful Report

Posted 7 years ago

“Shipped from Sweden to Quebec, Canada, in time with the tracking, they used Purolator partner for the local delivery. I will use DPD again for the foreing shipping, no problem.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews