DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was waiting for my delivery to arrive and I was having a day off at work. It was to be delivered 12:22 to 13:22 on 14/11/2018. At 13:25 I checked the tracking system, it said the parcel will be returned to their ware house as requested and it will be delivered on 16/11/2018. I had never made such a request. So frustrating !!!!!”

Helpful Report

Posted 6 years ago

“Close down customer services unless you can make them prompt, efficient and polite. Your game needs to be raised 100% as at present IF you can get through your whole approach seems to be to alienate the customer with your lack of attention, dishonesty and rudeness. Everything you do encourages the customers frustrations to be shown - and you have the hypocrisy to lecture about this in your recorded message adding further annoyance after the 30 minutes wait to get through !!!!!! Hardly a master stroke of management Sinead Crooke !!! But reveals very clearly the state of DPD as they make a lame attempt at best to defend and disguise their shambolic inefficiencies !!! - I will never use DPD again when I have the choice and I will not buy from suppliers who do.”

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Posted 6 years ago

“Teri - you must be this years lucky one - or you work for them !!! I haver had nothing but unreliability, lies and rudeness from them and their confrontational and dishonest attitude towards their customers who they obviously disrespect ! - Terrible company.”

Helpful Report

Posted 6 years ago

“Recently had two separate deliveries from DPD and couldn't be happier. I was notified a few hours before the delivery to let me know what time (within an hour's time span) the package would be delivered which then meant I was able to double-check that my neighbour would be in before changing the delivery address. I could keep track of where the delivery driver was and what number I was in the queue along with a more specific delivery time. Package arrived exactly on the time that I was advised it was - brilliant service.”

Helpful Report

Posted 6 years ago

“Totally useless said they would deliver between 1501 and 1601 yesterday but didn't after an hour of trying finally got to speak to someone who said as the driver decided to come back to the depot at 1700 we won't deliver today they upgraded it to a pre 12 saying they would get it to me ASAP its now 1120 and not here yet I won't be using any company that uses dpd for there delivery in the future”

Helpful Report

Posted 6 years ago

“Dpd do not give a dam about people with disabilities so do not use them”

Helpful Report

Posted 6 years ago

“Well today for the first time this year DPD did deliver to me within their stated scheduled time - only issue was that one of the parcels was damaged and fragile contents wrecked ! I now have to go through the process again but will request that the supplier uses someone else !”

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Posted 6 years ago

“Hello !!!! DPD - is there anyone there who cares ??!!!”

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Posted 6 years ago

“Told that I would be informed when delivery would take place by 11 am -....never happened - do I take time off work?.....cant get through to customer services...Lots of promises and advertised facilities (ie App) to make things efficient...All smoke and mirrors as these facilities just add another layer of cock up !! This company will waste your time and money - BE WARNED !!”

Helpful Report

Posted 6 years ago

“Absolutely awful service. Sent message to say package would be delivered between 17:30 and 18:30. At around 16:00 a further message was sent saying the slot had changed to 20:00 to 22:00. At 19:30 we received a message that the driver 'could not access the property' despite there clearly being no effort whatsoever to deliver the package. Now apparently they can't change the delivery address and will keep trying to deliver to the same address, despite having been informed that we work and this will simply result in another failed delivery. Customer service representatives seem to be as mentally-impaired as the lazy idiots they employ as delivery drivers. An absolute disgrace of a company. Just upset I had to give them 1 star, as they don't deserve even that.”

Helpful Report

Posted 6 years ago

“Yes, most review sites include responses by companies keen to address problems and engage with customers and their feedback. DPD's silence unfortunately speaks volumes - they obviously couldn't care less !”

Helpful Report

Posted 6 years ago

“Will DPD ever respond to all this criticism ?? There are so many similar complaints that it would appear clear that their systems are completely unreliable and their staff disinterested in providing the expected service and standards. It would be interesting to hear a named representative of DPD s honest (if they are capable of honesty) response and explanation.”

Helpful Report

Posted 6 years ago

“Delivery 3 days late after not coming in original window which was Sat 9am-10pm, no warning that it wouldn’t arrive given so I wasted my whole day waiting. Still have not received package”

Helpful Report

Posted 6 years ago

“Yet another week of frustration with unreliable and dishonest DPD and their totally insulting Customer Service (what do those words mean DPD ???!!!) I will NEVER use this company or any suppliers who use them again. They don't deserve a penny and they obviously don't think their customers are worth any more as they have no respect for them or their parcels - disgraceful company - AVOID !!!!”

Helpful Report

Posted 6 years ago

“Tried to deliver parcel wasn't in so next time they didn't bother even though I paid DPD they left it for parcel2go courier to supposedly deliver who forged a signature and Stole the parcel. I thought I could trust DPD to be honest and reliable . Obviously not.”

Helpful Report

Posted 6 years ago

“Paid for 24h delivery 3 days later still no one knows where is my parcel”

Helpful Report

Posted 6 years ago

“Delivery 3 days late at present and still have not here!!!”

Helpful Report

Posted 6 years ago

“Let down yet again by DPD.... DPD spend so long polishing their logos on their new fleet that they forget what they are to be used for. If a company as bad as this can survive then someone needs to look through their books and finances VERY carefully !!! Totally unreliable and obviously couldn't care less about its clients and delivery of their parcels. Their whole business seems like a lottery managed by incompetents and staffed by disinterested, unmotivated and in the case of Customer Services confrontational, rude, dishonest and totally useless staff. I think you could safely say that any of the other main delivery companies would be a safer choice. The most effective way to protest is to not use any company that associates with DPD.”

Helpful Report

Posted 6 years ago

“Had No notification you were on your way, driver did not leave a calling card , i was in the next street if he/she had telephoned. Far from happy it's not hard , communication thats all it needed to get 5 starts. Still waiting.”

Helpful Report

Posted 6 years ago

“Waited in, no one arrived. As a precaution had specified a delivery safe place to leave parcel. 30 minutes after scheduled time recieved text to say no one was in. This of course was a lie. Proved as such by the request to leave parcel if someone was in. Claimed calling card not left, another lie. spent 50 minutes at 10p per minute hanging on for snetterton depot to pick up, no one could be bothered. Went through to online chat and had a row with the online computer, sent email to customer service, an oxymoron. DONT USE THESE INCOMPETENT SMUCKS”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews