DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse courier service ever, no respect for what there delivering and just leave parcels anywhere, avoid using them if possible.”

Helpful Report

Posted 7 years ago

“Service is Garbage, tracking completely inaccurate, staff incompetent. Waste of time”

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Posted 7 years ago

“Courier delivered parcel under wrong adress, wrong street, only house number was the same. 10 minutes after searching for my parcel that "Has been delivered" even tho im at home and noone knocks at the doors im calling to DPD for any information. After spending 25 minutes being put on hold i forced myself to download DPD app. Apparently with it you can cut the line and suddenly be more important then others. I asked advisor to contact with driver to pick up my parcel from where he left it, at the beginning there was no contact with the driver, after a while they "allegedly" reach him and told him to pick it back. After 5 hours i recall again and asked whats going on, apparently it hasnt been picked so I intended to raise an investigation and to get the parcel back. After 4 days since raising investigation I found it by myself way quicker than DPD retriving crew...completely devastated by weather, the headset that was in it doesnt work anymore and I wonder how long it will take to get my money back from you, not mentioning the new RE-ORDERED one...”

Helpful Report

Posted 7 years ago

“Yet another let down by DPD - parcel left at a different address on a different day and now it's gone missing and DPD refuse to help. Their customer service is terrible and they do not seem to want to help, they are disinterested and do not seem to listen...they seem thick but when and if you can talk to their supervisors you see where they learn their approach. How are their staff allowed to be so rude when apparently the calls are monitored. Their director should be sacked as reading these reviews this seems a common experience. I have been let down many times by DPD and now will refuse to use any company that uses DPD...Totally unreliable, rude, abusive and dysfunctional company that should not offer the services that they cannot honour. Useless - I suggest you do not use them.”

Helpful Report

Posted 7 years ago

“I hope this review helps you, as I wish I had researched DPD before ordering. My high value package delivered the wrong day (although a delivery date was agreed on AND confirmed via email). The package was left in front of the building door and not in front of the house door as specified... package is obviously nowhere to be found. And the customer service (on top of being extremely unpleasant) is not able to help or redirect me to anyone who can.”

Helpful Report

Posted 7 years ago

“Never again disappointed from start to finish my parcel Left with a neighbour and signed in my name 😲 I never recieved my parcel as they can’t be trusted dpd did nothing to help me get my parcel and did follow my instructions about the parcel now it’s cost me double price and delivery because iv has to order my parcel again Appalling service as the are not accepting responsibility”

Helpful Report

Posted 7 years ago

“Never again. Paid for door to door delivery from London to Lyon, France. Parcel was never delivered, The plastic container I sent my parcel in was destroyed. My friend had to pick up the parcel from the delivery depot. They claim they made several attempts to deliver and recipient wasn't at the address. It's their word against yours so you can't prove it. They also reject to pay for the damages. You can read the conversation between me and the customer services: 3:18 PMhayk Please use self serve options below where possible or connect to an agent 3:19 PMBrian Hello, you are chatting to Brian. 3:19 PMhayk Hi Brian. DPD2544326 this is my order number 3:20 PMBrian Hi Hayk 3:20 PMBrian How can I help you today? 3:21 PMhayk Door to door delivery never happened. My friend had to pick it up from delivery depot 30miles away himself. Also the plastic box was broken 3:21 PMhayk I sent clothes in a wheeled plastic container. 3:22 PMhayk My friend picked it up in a carboard 3:22 PMhayk please explain. 3:23 PMBrian I am very sorry to hear this. 3:23 PMBrian Can you give me a minute or two to look into this for you please? 3:23 PMhayk I paid for door ro door delivery to be delivered in 2 days. It's been 12 days 3:24 PMBrian I'm reviewing your initial query and will be with you shortly. Thank you for your patience. 3:25 PMhayk OK I'm waiting 3:25 PMBrian Thanks 3:26 PMBrian 04/02/2019 12:24 Unable to Deliver, Recipient Absent 3:26 PMBrian 05/02/2019 10:27 Held by Depot - Delivery Premises Closed 3:27 PMBrian 06/02/2019 10:06 Held by Depot - Delivery Premises Closed 3:27 PMBrian Deliveries were attempted however the customer missed them 3:27 PMBrian 30/01/2019 15:03 Unable to Deliver, Delivery Date Rescheduled 3:28 PMhayk My friend was home, he works from home nobody arrived. 3:28 PMBrian The tracking information does not state this, it advises that multiple attempt of deliveries were made 3:28 PMBrian Could you possibly confirm the delivery address for me please? 3:29 PMhayk 5 Rue des Marguerites Bourg-en-Bresse 01000 3:30 PMBrian Yes this is the exact same address that we have 3:31 PMhayk he was at the address and says nobody showed up. 3:31 PMhayk Also what about the wheeled plastic container? 3:33 PMBrian Did that disappear ? 3:35 PMhayk first delivery didn't take place because your french partners said that the box was damaged 3:37 PMhayk so when they were holding it in their depot website was suggesting it being delivered but there is no one at the address so on and so forth 3:37 PMBrian Yes 3:37 PMhayk In the end items were removed from the damaged plastic container and placed inside a cardboard box 3:37 PMhayk waiting in the depot 3:38 PMhayk and today my friend drove 30 miles to collect them 3:39 PMBrian I am very sorry to hear this, however as your friend missed several attempt of deliveries (it is very unlikely that the courier will hold the parcel without any attempts) there is nothing we could offer you in this occasion 3:39 PMhayk ? 3:40 PMBrian ? 3:40 PMhayk wheeled plastic container? 3:41 PMhayk damaged on the way under your responsibility 3:41 PMBrian Was the parcel itself damage ? Do you have pictures of the damage ? 3:42 PMhayk I have a picture of the parcel inside a cardboard box. There is no wheeled plastic container 3:43 PMBrian I can send you the claim advise for damage however I am unsure how this process will go 3:43 PMhayk what is a claim advise? 3:44 PMBrian A process that will explain to you how you can claim for damages 3:46 PMhayk I explained you already. I sent the goods in a wheeled plastic container and it was destroyed under your responsibilty and 3:46 PMhayk I received the goods inside a cardboard box instead 3:47 PMBrian If you do not have any pictures showing this, there is nothing we could do 3:47 PMBrian Is the fact that the parcel arrived in a carborad instead of a wheeled plastic container affected delivery ? 3:47 PMBrian Or the items inside ? 3:49 PMhayk if you fly somewhere with your suitcase and when you land they return your goods inside a rubbish bag what would you do? 3:49 PMhayk you still have your belongings 3:50 PMhayk but in a rubbish bag 3:50 PMBrian I am unsure that a suitcase and a wheeled plastic container can be compared, but if I sent my parcel in a wheeld plastic container and received my item intact in a bag, I would personally not raise a complaint 3:50 PMBrian This is me though 3:51 PMBrian However if it is an inconvenience for you 3:51 PMBrian As stated we would only be able to help you if you could provide pictures of the original packaging 3:53 PMhayk Do you mind if I share this conversation on social media please? Brian is typing 3:54 PMBrian No I do not mind at all Hayk Send Message SEND”

Helpful Report

Posted 7 years ago

“AVOID! Disgusting company and when you try to contact them to resolve the issue, you’ve no chance. First the live chat guy sent me a link that doesn’t work, 2nd the email I sent to customer services was ignored twice, 3rd the email address for someone who’ll ‘sort things for you’ bounced back because it’s not recognised and 4rth customer service phone number when eventually answered was the most useless shittiest handler known to man, kept telling me to contact customer services! Who Tf am I phoning? I communicated with this company every single way you can and absolutely no outcome other than me feeling utter rage”

Helpful Report

Posted 7 years ago

“Absolutely Terrible. Ive tried having my parcel delivered 4 times and they've all failed with different excuses. Spoke to someone at the depot who was passive aggressive and rude over the phone. I asked to make a formal complaint and was met with hostility. Still have yet to receive my parcel and apparently be phoned back to resolve the whereabouts of my parcel. Ive been told that the best way to get my parcel is to visit the depot and collect in person despite paying for delivery and the driver failing to even show up twice, driving past me once and allegedly missing me as I was out.”

Helpful Report

Posted 7 years ago

“I was in and have been all day.. Taking a photo of my back gate and saying I was not in is shocking service.. You did not leave a card, you lied. Appalling service.. Never to be used again Mark”

Helpful Report

Posted 7 years ago

“I never want to use any company that delivers using DPD again - they are absolutely useless and so unreliable. It seems that they are totally in chaos with systems that clearly just don't work. They try to cover this up by lying and being rude to their customers. Their customer services department is just insulting and aggressive. It is obvious that DPD have no respect for their customers and clients and it seems they have little respect for the service that they promise. I have been let down on three of the last four deliveries and this has caused me many problems and much wasted time and money. Are DPD the slightest interested? of course not. They make no effort to put things right or to compensate. They imply that it is the customers fault when things so often go wrong. They are right in as much as the customer or client has trusted them with their service and money when they shouldn't have !! NEVER AGAIN DPD!”

Helpful Report

Posted 7 years ago

“By far the most inconvenient, unreliable and terrible parcel service. I am contacting you guys to locate my parcel since 29/01/19. Since then i haven't got satisfied answer. All answers are kind a joke. Parcel has been now delayed over 4 working days. I have paid top dollar for your Express service, is this your top service? I have just gave up on this parcel. You guys failed in every part. Delivery, communication and locating my parcel. I have lost my hope. I will never ever recommend your company to anyone. My opinion is based on other parcel service such as FedEx, Dhl, Tnt, your service is no where near to them . ”

Helpful Report

Posted 7 years ago

“Even though I was in all day waiting for my parcel I received an email saying they tried to deliver but I wasn’t in, clearly didn’t try very hard to get my attention. Not wanting to have a repeat I had it redirected to my nearest depo for the next day and even though all communications said it would be ready after 1 pm for collection, it never arrived. All this after having paid extra to have it delivered next working day.”

Helpful Report

Posted 7 years ago

“I wish Amazon didn't use dpd - they are awful. They will message with a delivery time slot. You make sure you are at home during that slot but no delivery is attempted. Then an email arrives that it has been attempted and you weren't in. So the driver couldn't manage the delivery and lied about attempting to deliver, but when you try to contact customer service - there is a slim chance of speaking to someone unless you have another hour or more at your disposal to wait to get through, and so dpd will never find out their drivers would rather not say they were not able to deliver (they do this, possibly, because their jobs are stretching them beyond to which is possible).”

Helpful Report

Posted 7 years ago

“e mail to ask they leave with neighbour on Friday came home cad left saying sorry we missed you will deliver tomorrow Saturday 12.40 check parcel at Carlisle deliver Monday what a crock tell supplier do not use”

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Posted 7 years ago

“What is Wrong with DPD? It is a complete shame that you can not give a no star review because once again DPD really show why they are the worst at what they do. A friend ordered a Bday gift for me and sadly did not know this sorry fact about DPD, I know what your thinking "why not just go pick it up from a delivery pick up point", I can not do this due to the size. I have the package redelivered, I have requested it to be left in a safe place in my apartment building, (even with my apartment building door fully open due to work being done", I was left a "sorry we missed you" card, and a photo of the outside of my building with the door wide open. What a absolute joke of a company, no really how are you still a business. I have not had one good experience with DPD, which statistically should be impossible, but that's what you get when you deal with a low rent, awful company.”

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Posted 7 years ago

“According to the app, the driver delivered the parcel at my office at 11:45 (1st lie) . John signed for it (2nd lie). I looked for my parcel in all the 9 floors of the building with no luck, and no John in any of the receptions. I called DPD costumer service and I've been told the driver left the parcel within the building but probably at the wrong floor (3rd lie). I've been also told that the driver was coming back to address the issue. After 2h I called back the costumer service and the told me the driver was 5 mins far from me. I spotted him UNLOADING and delivering the parcel to a wrong address on the other side of the road. I waited to be sure that he actually was delivering the parcel. Before he entered the building I approached him and he told me tat he was recollecting the parcel from the wrong address and bringing that back to me (4th lie). I called it bull****, and he made me sign piece of paper for accepting the delivery. I asked him why mine was the only name on that piece of paper and where is John's signature. He told me he lost that paper (5th lie). Parcel was soaking wet. Thanks Adam the driver, you just made my day.”

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Posted 7 years ago

“Driver was excellent. He arrived with a smile as he professionally but cautiously managed to drive down our road and reverse out again. He has delivered to me before and I have never had any problem so would like to thank him personally with a good review. I totally was not expecting this delivery due to severe weather conditions.”

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Posted 7 years ago

“Deliveries from Amazon yesterday in snow were no problem - no show from DPD though - Customer Services were useless and aggressive - could not inform me where my urgent and valuable parcel was or when it would be delivered! Abysmal company - AVOID”

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Posted 7 years ago

“If I know a supplier uses DPD I ask for an alternative and tell them why. If they cannot offer another courier then I cancel order - simple. After numerous failures of DPD and rude and dishonest attitude and one that obviously disrespects their customers enough is enough - NEVER AGAIN ! I strongly advise you not to waste your time and money or risk your company's reputation by using their shambolic service”

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Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews