DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

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“No delivery, 8 days have been passed, it was booked as next day delivery ——————————————————- Update: Friday, 30th Nov (day 7) ——————————————————- Still waiting for delivery, DPD didn’t deliver parcel after one hour window given, updated delivery status as “Delivery refused, duplicate order”, cancelled deliver at last minute, he was in my area, called DPD and mobiles.co.uk couple of times, nothing happened, DPD rescheduled delivery for 1 Dec. ——————————————————- Update: Saturday, 1 Dec (day 8) ——————————————————- Shame on you DPD! Given one hour delivery window, was waiting for them, received following messages driver is running little late, will deliver shortly Couldn't be delivered, premises were closed I was home waiting for them, called mobiles.co.uk, looking for Sophie but couldn't reach to her, no help given except they contacted to DPD and re-arranged delivery for 2 Dec In the meantime contracted director of DPD customer care, received reply promptly stating that one of her exec team will handle this issue. Received an email from exec team, asking me to wait until Monday (worst case scenario) if still I haven't receive my parcel then they will do something. Again my Saturday wasted, DPD sucks!”

Helpful Report

Posted 6 years ago

“DPD have left a delivery today- in the blue box supplied by my local authority to recycle paper. How stupid can they get? Fortunately today is not a collection day for the local authority and I got home in time to rescue it. No suggestion of putting it in the designated safe place. Another time ...................”

Helpful Report

Posted 6 years ago

“I ordered an item on a Sunday to be delivered to my home address. The next day I received a text from DPD saying that they would deliver it the following day (Tuesday), but not to my home address, rather to Halfords, "as per my instrucions". More than a year previously I had asked for delivery to my local Halfords store, but not this time. Their automated systems had changed my delivery address without my consent. Anyway, the parcel didn't arrive on Tuesday. Or Wednesday. Or Thursday. Each day, the tracking system said it had been delayed at the Hinckley depot and would be delivered the following day. I phoned DPD on Thursday, and after a recorded message from the head of customer services asking me to "be nice" because "there's no excuse for abuse" and a 20 minute wait to be connected to a person, I was told that the parcel was being relabelled (again) and would be delivered on Friday. To cut a long story short, it was only after several such conversations and complaint escalations that I eventually received the package the following Wednesday, eight days after the due date. In addition, I had asked for it to be delivered to a neighbour, but it had been left behind the bins at the side of the house, very visible to anyone walking past. And what's more, the contents had been smashed at one end, most likely due to mishandling at the DPD depot in the preceding nine days. It was a stressful, frustrating and very time consuming experience, and judging by other reviewers' comments, this sort of thing happens regularly with DPD. My recommendation would be to use a different courier where possible, and to encourage your retailer to do the same.”

Helpful Report

Posted 6 years ago

“DPD is one of the worst carrier services out there and it is impossible to reach the local people who actually do the deliveries. In my case I am SURE the local people could have sorted it -- but no, we had to do everything through the central office. I live on an island with boat service only 5 days a week -- so when my parcel reached the port on Weds. and was scheduled for delivery, I called DPD to make sure they transferred it to the local carrier in time to get it onto the next morning's 6.30 boat. The guy from the main office spoke to the local people (I suspect, completely missing the point as well as the boat) -- and then assured me that yes, they would. In fact they did not deliver it until the next day, several hours after the boat had sailed. There was no boat the following day. They never is. The parcel contained meat.....it still hasn't arrived but my guess is that it will be spoiled by the time it does--all because of DPD's system which insists on doing everything through the central office and not letting you speak to the local carriers. And you can only speak to the main office after a lengthy wait on a torturous phone tree! NEVER AGAIN -- if a company will only deliver through DPD, I will buy what I need elsewehre.”

Helpful Report

Posted 6 years ago

“Dismally bad and willfully misleading customers. Time slots a joke as no delivery 3 times in succession. Computer generated customer service replies downright dishonest. Stated driver had been delayed, odd then that he drove past my address on time allocated. Chased him in my car only to be told delivery was in another van. More pestering customer service lo and behold same driver comes back with parcel. Local customer service helpful but only able to get their number from the driver. DPD should not accept the business if they are not capable. I will very likely not order goods from companies who use their service.”

Helpful Report

Posted 6 years ago

“Absolute joke!! Promised delivery after 7 days of waiting at 11.40-12.40 an tracked driver an he was round the corner from my address then come up on my app saying he was delayed phoned up and driver had finished his shift before finishing to deliver!!! Wasn’t even a 60 second drive away from my address so now have to wait till tomorrow for parcel”

Helpful Report

Posted 6 years ago

“DPD what a shambles of unorganized mis communication, they have given delivery dates of 26th November through to 30th November everyday yet still not delivered, even customer services have rung me direct to promise delivery the next day of my parcel but apparently the depot cannot locate my parcel. The fact that the director Sinead has to put a message on the answering machine saying don't be abusive to her staff due to DPDs failures shows there must be many , never use”

Helpful Report

Posted 6 years ago

“Dont use this company. My husbands ordered from Bose and a card was left by DPD saying they would come back the next day. I stayed in all the next day and nobody returned. When I found the tracking number, it said that we had refused to accept the item (even though we had paid for it???) and it was sent back to the sender. Sounds like somebody didn't want to come back !!”

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Posted 6 years ago

“Always had good service from DPD both at home and work addresses. Really like the option of being able to track driver's progress and gives a good indication of when the parcel will arrive. Surprised and sorry that so many have not been happy with DPD. However based on my experiences with DPD I give a good recommendation.”

Helpful Report

Posted 6 years ago

“Absolute rubbish courier company. Sending out text messages full of lies. Don't rate this company at all.”

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Posted 6 years ago

“DPD is the best courier service by far - they are totally reliable and have set the standard that other delivery companies should aspire to.”

Helpful Report

Posted 6 years ago

“What on earth has happened to them. They were the best in terms of reliability and the wonderful 1 hour slot, like clockwork Now a regular shambles of going to the wrong addresses, claiming attempts at delivery and the rest. No missing items yet, but someone needs to take this company and get it back into order - soon”

Helpful Report

Posted 6 years ago

“Driver didn’t knock I was waiting on another parcel so was near the door and the house was quiet, got a notification with a link to their page with a photo of my front door and I was informed they had left a dpd calling card, went to look no card inside looked outside and near the street I found the calling card on the floor, totally unprofessional”

Helpful Report

Posted 6 years ago

“Useless, dont believe their driver has made any attempt to deliver my parcel, uploading photos of property that isnt mine, no response from customer service. appalling, would give zero star if i could”

Helpful Report

Posted 6 years ago

“I was keeping a eye out when i look out my window see the van driving away and photo of the shop i live above being closed yes its closed as im upstairs didnt even get out the van and press my buzzer!!!”

Helpful Report

Posted 6 years ago

“I would give them less than one star if it was possible! I sent two parcels together for delivery to the same address but only one arrived leaving me out of pocket £261.79 inc vat plus the DPD delivery fee I have been jumping through hoops since trying to get a recovery from them. Please think twice before entrusting them with your parcels! (DPD2138429).”

Helpful Report

Posted 6 years ago

“told to leave in outhouse side of house then shut the lock ,cannot find it anywhere and said the delivered it”

Helpful Report

Posted 6 years ago

“This company is just not fit for purpose and should be investigated. When things go wrong - it seems most of the time - their 'customer service' is an utter disgrace...they are ignorant, dishonest, disinterested, abusive, confrontational and very rude....their supervisors (if you can get through to them) are even worse !! where do they find these morons and what is their training. The only thing that they do successfully is convince customers to never use them again or any company that associates itself with them. This company is totally unreliable and surely cannot survive? AVOID !!!”

Helpful Report

Posted 6 years ago

“As everyone else has commented their delivery times are meaningless, their processes are useless, and their customer service staff do not deserve to be called customer service. The person I spoke to was rude, aggressive, unhelpful and hung up on me. He told me that it was not their fault because they were inundated by Black Friday sales and HE wouldn't give delivery timeframes. I pointed out that he worked for a company that did and my package was four hours late on a timescale that THEY had chosen. Refused to give me supervisors name, his name and shouted at me before hanging up.”

Helpful Report

Posted 6 years ago

“This company is a joke. The delivery man got lost, he didn’t call me and he disn’t collected my parcel. I had to rebook the delivery with another company. Speachless.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews