DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of our food parcel was due between 12.29 and 13.29. It hadn’t arrived by 4pm so I waited 35 minutes to get through to the helpline . They offered no explanation for why the delivery had not arrived. He said he would contact the local depot who would ring me as their number is not available to customers. At 6.30 I hadn’t heard anything so I sat again in a queue and then the Van arrived at 6.50. The driver had been in our estate at lunchtime but had been called away to deliver to Sainsbury’s for a 12 midday deadline . 6.50 was the next opportunity he had had to catch up with the missed lunchtime deliveries. I have no problem with our driver he has delivered here a few times but he had not received a call from the helpline asking to contact us with an explanation as to why he hadn’t delivered on time and he was following orders from above when he diverted on to other deliveries ahead of ours. Because this box contained fresh meat I think it was wholly inappropriate to divert the driver before our delivery was made. This event consumed our afternoon by having to stay in and sit on the phone. Seriously annoying .”

Helpful Report

Posted 7 years ago

“I couldn't leave anything less that one star, this is one too many. I have had a terrible experience with this company. I have been repeatedly mis-informed and the actual drivers can even work out simple instruction. The customer service center take the onslaught of complaints when they basically cannot do anything about the rubbish delivery service they have to try and support. If you are wanting a professional courier company to assist your business with deliveries then I strongly advise you to use anyone but this completely useless excuse for a company.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery on an item and didn't receive it untill 9 days later , everyone that I spoke to at DPD call centre was useless the driver who was supposed to deliver the item decided to drive past the delivery address and take a picture of someone else's property and claim no one was in , won't ever be using them again what an absolute joke”

Helpful Report

Posted 7 years ago

“I have had approx 12 deliveries in the last 6 months from DPD. Every delivery has been excellent, the company keep you well informed and you are provided an hour delivery slot. The App is great, allows you to provide specific delivery instructions. Every driver I have met has been friendly and happy to help. DPD have also, on my last delivery, provided me a Saturday delivery, without extra charge, which was required due to a delay with the supplier. The customer service, when I have called them, go out of their way to help and be helpful. Best delivery service I have ever had.”

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Posted 7 years ago

“Another efficient and well priced delivery. Thank you. I have used DPD on several occasions now and always very happy.”

Helpful Report

Posted 7 years ago

“Ordered some stuff from a company I have used for some years, and as usual requested delivery to my home address. I subsequently received a message from DPD informing me that my parcel would be available to be picked up from a branch of Currys PC World some distance from my home as per my instructions. I had given no such instructions. I contacted the sender who confirmed that they had sent it to my home address and indeed that only I could stipulate that delivery should be to anywhere else. They contacted DPD who promised that the parcel would be sent to my home address the next day. It wasn't. I contacted DPD. Before I was connected, I was treated to a recorded message from their boss woman asking me not to be abusive to their staff. I soon found out why she thought this necessary, as the person I spoke to was totally useless. He said that there was nothing he could do, and implied that, as there was nothing wrong with their system, it must have been my fault! The sender of my parcel contacted DPD again and was again told that the parcel would be recovered from Currys and delivered to my home address. Again, this has not happened and on the DPD app, my parcel is still being shown as awaiting collection from Currys. This company is an absolute disgrace and should be put out of business entirely. In future, whenever I order anything online, I shall tell the vendor that the order is conditional on their not using DOD. I would urge others to do the same.”

Helpful Report

Posted 7 years ago

“If you could leave a -10 rating I would! Always ALWAYS have problems getting my deliveries from this appalling company. If they can’t find your address easily they just deliver your parcel wherever they feel like it. Disgusting service, atrocious customer service......numerous parcels lost and one investigation under way. Avoid these cowboys at all costs is my advice.”

Helpful Report

Posted 7 years ago

“Consistently poor service. Allocating a one hour time slot on the day of delivery is not viable for most customers! When requested to leave parcel with neighbour in a gated complex with intercom, DPD did not even attempt to ring any neighbours or leave a card. Used the excuse that premises were closed. Poor customer service helpdesk, who essentially listen to complaint but are unuable to assist or make changes”

Helpful Report

Posted 7 years ago

“What a shambles of a company, failed 3 times to pick up a parcel when clear instruction's given and notes on the door, then given local pick up point did this after going out of my way to leave parcel at pick up point, then sent emails to say failed pick up as tried to pick up parcel at my house, even after email saying parcel is at pick up point, then to rub salt in my face, sent me a step by step guide of how to send a parcel back, what a joke of a company.”

Helpful Report

Posted 7 years ago

“overtly hard to get a refund, had to talk to three different parts of DPD before getting a refund,”

Helpful Report

Posted 7 years ago

“Worst service ever. Expect problems when dealing with this unreliable delivery disaster. The drivers create false reasons for not delivering in order to avoid having to go to certain areas. Despite many calls to their customer service to try and resolve any problems, my parcel still hasn’t arrived and they do not seem to care at all. I am definitely going to avoid purchasing from any company that uses DPD as I will never get the goods. Bad, bad, bad!”

Helpful Report

Posted 7 years ago

“Our usual DPD delivery guy Dan is fab. Today's (5.16pm on 12.3.19) was the most rudiest non-engaging person that I have ever met? I wouldn't employ him to walk my dog let alone represent the company by wearing a logo embosed jacket or drive their van.”

Helpful Report

Posted 7 years ago

“For the second day in a row I received a notification that I wasn't at home even though I was, both today and yesterday. They also said they left a calling card - they didn't. Liars! And I've wasted another day. I called customer service to complain and ask about my parcel and they hang up on me. I will do all I can to avoid using DPD in the future because they simply don't respect their customers and their time.”

Helpful Report

Posted 7 years ago

“I chose to collect a parcel from a local pickup store. DPD never sent me a QR code for collection. Nevertheless, I went to collect the parcel on the same day it had arrived at the local pickup only to find out that it wasn't there. After trying to reach DPD and their awful customer service and after several emails to the seller we managed to get CCTV footage showing the parcel being stolen by someone who apparently had a QR code for collection and never showed his ID! Neither DPD or the seller assumed responsibility and this issue had to be escalated to PayPal and we even spoke to the police. I lost my parcel, money and most importantly my time! I hope this issue is solved however it's been 3 months since it happened. My advice is to avoid this company.”

Helpful Report

Posted 7 years ago

“Normally can’t fault them as all the delivery drivers have been good in all aspects however with today’s delivery I can now understand why people say they are rubbish. Despite the tracking showing as nearby my parcel never arrived to my address - it showed as having been delivered and signed for by GTF - which I took to stand for ‘go to fuck’. On hold to customer services for 30mins only for them to say oh the delivery guy would call me back in 10/15 mins but did not relay back to them where my parcel was. The delivery guy eventually turns up in the 10mins with my parcel and claims that his tracking system was at fault And it was the same for all customers. I did not believe his excuse considering his demeanour and also the fact that he was much later than the time slot. Customer services not so good either as what happens if parcel is missing and my personal details etc - oh the delivery guy will call you.”

Helpful Report

Posted 7 years ago

“Absolutely disgusted with this company, especially their policy of making false promises to customers. You make plans based on these false promises, the delivery doesn’t happen and then you waste more time trying to make arrangements for later. Moronic customer service doesn’t help matters.”

Helpful Report

Posted 7 years ago

“So they now get 5 stars for dropping off at the wrong place and making you chase to sort it out ????!!!! Yes it's good to know that for once they tried to sort it out BUT !”

Helpful Report

Posted 7 years ago

“My parcel was instructed to leave safe, which the driver did but unfortunately he left it safe at an incorrect address. I called your CS to explain and they called the driver while I held. The advisor advised me where the driver had delivered to (block opposite mine). I retrieved my parcel and within half hour the driver called round to check I had retrieved the parcel and he couldn’t apologise enough. First class service from the customer service advisor and from the driver (Matthew) for coming back to help rectify and checking I had my parcel.”

Helpful Report

Posted 7 years ago

“Delivery was supposed to take place (agreed a safe place to leave it with dpd) on 6/3/19 between 2020hrs and 2120hrs, I was in house all day and paid particular attention to our ‘safe place ‘. Got a text saying it was delivered at 2027hrs and signed for by someone unknown ! Called retailer next day, said dpd had a ‘misdelivery’ yesterday, and would be delivered today(7/3/19) . This never happened again. Still chasing the parcel up with supplier, they tell me it should be delivered today 8th March this evening... we will see ! Not the first time with problems with dpd !!!”

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Posted 7 years ago

“From GB to Croatia in 6 days but I was only sending it to Liverpool !”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews