DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saturday: Failed to deliver parcel to a nearby shop. Not told why. No email or text, had to find out by tracking. Called customer service. Told it would be delivered the next day. Sunday: Failed to deliver parcel. No email or text to let me know. Made the mistake of ordering something else from a completely different company from the first... Monday: Failed to deliver 1st parcel. No email or text to let me know. Tried calling customer service from mobile phone number DPD had on file - their automated phone system recognised my number, and therefore which package I was calling about, gave me the same update that the online tracking system had (it had been returned to the depot) before it hung up on me. Called from a different number and got the option to speak to someone. When I got through CS agent apologised. I was told that the depot would call me back. I didn’t get a call back. Earlier in the day, I also got an email to say the second package (from a completely different retailer) would also be delivered by DPD, and was given a time slot. I made sure I was in during this time. Tracking my second order with 15 minutes of the time slot to go, I saw that the driver was making delivery number 120, and I was delivery number 121. 3 minutes after the time slot had ended, i checked again, and there was a note to say the premises was closed. The premises was in fact not closed, and the driver would have known that had he attempted to make the delivery or called me directly. I called DPD customer service once more (again from a different phone) and told them not only had the first package still not been delivered, but that the driver had failed to try delivering the second package. I was placed on hold and told the driver had done this in error, and actually couldn’t find the premises. I wasn’t given a reason as to why he he didn’t try calling me, but was given the option to raise an “internal complaint”. This apparently meant that the depot manager would call me back that evening, and also that I would get a call back from DPD around 8.30am the next morning if not. The depot manager did not call me back. Tuesday (Today): Having not been called by either DPD, or the local depot by 9am, I decided to call them (again, from a different phone to my own). The customer service agent did apologise profusely, and spoke to the depot on my behalf while I was on hold. He then explained to me that they were aware of, and sorry for, my particular case, and that both packages would be delivered today. He also let me know someone from the depot would call me (and gave me a name). I was then texted another tile slot for the second delivery. Around 2pm I had recieved no call back, and tracked both orders. The first displayed that it could not be delivered, the second showed that they had attempted delivery, then that it could not be delivered a few mins later. Relishing another fruitful conversation, I called the customer service team again, who called through to the depot again (but the depot didn't fancy speaking to me, strangely). They then let me know that my shop of choice wasn’t accepting orders from them as too many had piled up, and they would attempt redelivery tomorrow. Which is handy as I need it for this evening. They then called a second depot for my second package, and told me that depot now has that package. When I asked that they reattempt delivery of the second parcel today, they said it may be possible, but I would need to wait and see (apologising purfusely again). At the time of writing, I’m 10 mins away from the end of my second time slot, and still haven’t received either package), or had anyone from either DPD or any depot call me back. A great way to spend two days of my week off.”

Helpful Report

Posted 6 years ago

“Interesting comparison of three stars given for working at DPD and 1 star (only because 0 stars not allowed) by 93.7% of reviewers here - speaks volumes !!! As previous reviewer has said - DPD remain anonymous and silent in lack of response. No engagement with customers at all !!”

Helpful Report

Posted 6 years ago

“Feedback to DPD seems to be a complete waste of time and they don't seem interested. Instead use your efforts to report DPD to the suppliers who use them and inform them that you will no longer use them if they continue using DPD - much more effective”

Helpful Report

Posted 6 years ago

“I have used a specialist company for over orders this year. Sadly they use DPD at present and I have kept a log on this. DPD have messed up on would you believe 70% of these deliveries. I have complained to DPD and got nowhere. I have informed my supplier that I can no longer use them if they insist on using DPD's inefficient and unreliable service. DPD have lost this supplier a considerable amount of money as a result.”

Helpful Report

Posted 6 years ago

“Dreadful service. 2 deliveries in last month. Both have been messed up. No communication, waiting in all day and only find out its not coming when I have contacted them. Today has been the 3rd day they have promised me delivery and again it hasnt been sent out. They don't contact you or update the app until you contact them. Won't get anyone to call me ( last time I called it cost me £10) and won't tell me how to conplain”

Helpful Report

Posted 6 years ago

“Another cock up by DPD 4th promised 'attempt' to deliver - funny as I was in for all apparent attempts - DPD are a dishonest and cynical company and I cannot understand why suppliers use them as they are so unreliable. Their customer services supervisors are the rudest, most aggressive and dismissal condescending bunch of liars and as for the first line ...at least they are not on the streets. Whoever is in charge of this useless bunch of fools needs sacking immediately - you could find a better staff if you picked them blindfolded at the Appleby Fair !! and as for that pathetic recorded message when you eventually get through to customer services - that really shows the calibre of the management and their lack of understanding and ideas. Treat your customers with respect and provide an efficient cost effective service is all you need to do like many of your competitors seem to manage !! DPD you are at rock bottom and should be avoided by all !!”

Helpful Report

Posted 6 years ago

“If customer services is in India then a hell of a lot of thick Geordies must have moved out there along with Sinead Patel !!!”

Helpful Report

Posted 6 years ago

“Promised my parcel on Saturday ( received email sayin they have it but not to worry if not home will try Monday Monday came I received an email saying today Contacted the customer service ( based in India) reading from a script they kept ending the chat on me Said not received at depot but will be with me tomorrow ( Tuesday ) now I have asked for a human to call me no response as yet! Will not order online from a company that uses DPD This isn’t the first time they have failed at delivering!”

Helpful Report

Posted 6 years ago

“The 5 stars reviews are deffo fake. Unacceptable, avoid at all cost's. Worst delivery company and experience ever, stuff not experienced at all and rude without any reason. This company is a joke!!”

Helpful Report

Posted 6 years ago

“THE WORST DELIVERY COMPANY EVER!!! AND IT IS ALL DOWN TO THEIR COMPLETELY USELESS COMMUNICATIONS. The delivery drivers may be great but the company they work for is diabolical. In my case I am waiting for the delivery of a new TV. I was in on the day well before the allotted delivery window. Then received a message that the delivery was delayed but would still be delivered. Needless to say the delivery didn't turn up. Not to worry they would deliver it the next day. Now this is where the problems start to occur. I was not going to be in the next day or the next or on Monday. So I would go onto their website and arrange for a delivery on Tuesday when I am going to be in. Unfortunately their rubbish website keeps pinging back the message 'We are currently experiencing issues updating your parcel information at this time. Please try again later. Well I have tried later - several times!!!! Well guess what happens next - yes you're right - DPD attempted to deliver the next day when I wasn't going to be in (but they would have known this if their website was working). Not to worry, they would attempt to deliver again the next day - WHEN I WASN'T GOING TO BE IN. I have continually tried to re-arrange delivery but to no avail. And yet again DPD tried to deliver on Friday when I wasn't in! and no doubt they will try again on Monday when I won't be in. I work and cannot get time off to wait for a delivery. DPD - Your website is useless and your telephone communications are even worse You may have great drivers but you are letting them down with your inept communication skills. These guys are the face of your company and you are leaving them to face irate customers who are being badly let down with the faceless communication sector of your company - SORT IT OUT. I will now have to drive the 40+ miles to my nearest DPD collection centre to collect a parcel that could easily have been delivered if your website was working properly and allowing me to change my deliver slot. How much money must this company waste in having to rearrange wholly avoidable re-deliveries!! DPD YOU ARE USELESS AND YOUR MANAGEMENT SHOULD BE SACKED”

Helpful Report

Posted 6 years ago

“Got through to Customer Services after 35 mins wait only to hear a prerecorded ridiculous message from a Sinead Crooke damn nearly convincing me I was wasting my time complaining and mustn't be cross that DPD had screwed up again and wasted 2 days of mi annual leave chasing failed deliveries through their lies !! Give Sinead Crooke to DPD to deliver and they will probably lose her. Now that's Customer Service for you !”

Helpful Report

Posted 6 years ago

“Good when they're good - beyond appalling when they're bad. Don't collect when they promise. Also if they're a bit busy they just lie that they tried to deliver when tracking shows the parcel hasn't even left the depot. Left in a safe place? Sure - if your idea of a safe place is on your doorstep visible to any passer by. Live chat? Hahahahahaha - a very poorly programmed bot. One star is too much.”

Helpful Report

Posted 6 years ago

“Great when it works but useless when something goes wrong. Uselss customer support.”

Helpful Report

Posted 6 years ago

“Awful.Emails to say delivery on way do wait in .then simply stops outside house and drives off again. How a company can survive with such appalling reviews is beyond me”

Helpful Report

Posted 6 years ago

“Shocking Service Bought an item through Curry’s online paid extra for it to be delivered today at my local Curry’s store received a email from DPD yesterday stating the parcel would be available for collection today at the store from 12 noon. Went to the store at 13:15 and no delivery had be made went home phoned DPD and they informed me some cock and ball story that the delivery lorry’s had arrived late at the depot and because of Christmas demand they would now not be delivering my parcel today what really pissed me off is that they could not even be bothered to text or email me informing me that the parcel would now not be delivered until tomorrow so I wasted my time and effort travelling to the store for nothing this isn’t the first time I have had issues with this company delivering a parcel.”

Helpful Report

Posted 6 years ago

“Told me no one was home while I been waiting all day, YOU COULD RING THE BELL OR KNOCK. Can’t expect me to stand outside all day to welcome you like a king Can you ? Next day driver is lost, can’t find the place ... please...”

Helpful Report

Posted 6 years ago

“Still no delivery, 9 days have been passed, it was booked as next day delivery ——————————————————- Update: Saturday, 2 Dec (day 9) ——————————————————- Shame on you DPD! They have missed delivery on 1st Dec. So I have rescheduled it for 2Dec, because they can't do by themselves, they expect customer to take action if they missed the delivery. No 1 hour window or any no other update given, called DPD and asked why I haven't received the update and they told me that they can't deliver today, now this has to be on Monday, I was late to reschedule my delivery, They are now holding two parcels, one from Amazon and other from mobiles.co.uk Parcel now in DPD depot and I can't go there and pick up. Again my another Sunday wasted DPD sucks!”

Helpful Report

Posted 6 years ago

“As a driver I would recommend not to use dpd as they bully their drivers and force them to work under the most intense conditions that not even a prisoner endures, if you finish at twelve you cannot debrief till two and if you finish at twelve you have to wait if there is a five o’clock collection days are 13 hours long most of the time and you are getting paid for what you collect and deliver at the most of two pound a stop please do not use so the government will do something about these thugs”

Helpful Report

Posted 6 years ago

“I totally agree with the last comment. All these bad reviews highlighting very similar problems and attitudes from DPD again and again whilst DPD remains anonymous,unaccountable and silent. It is very obvious that they do not care about reliability, professionalism,honesty or respect towards their customers and clients. They have the most condescending and rude Customers Services department ever who can only resort to lies and insults in their pitiful attempts to fudge over the very common failings of DPD's useless 'service'. This company does not deserve your trust or money - they are unethical, irresponsible and frankly useless. Suppliers should not associate themselves with this bunch of losers and they will lose many customers if they do. Also why would any individual trust this bunch with their valued parcels with such awful reviews and reports of customers experiences. Parcel delivery should not be a lottery and no company that disrespects it's customers (and itself) should survive. There are many better choices out there.”

Helpful Report

Posted 6 years ago

“I challenge Sinead Crooke to explain her truly abysmal rude, dishonest, inefficient and confrontational 'Customer Services' department on this site. They are cynical and the 'supervisors' seem to be thicker than the first level (if you have the patience to wait 40 minutes to get through !!) What is the point of this useless department. There are few businesses where shutting it's Customer Services Department would do them more good - this says a lot about DPD who were once quite a good service ...they are now totally unreliable, dishonest and disinterested - AVOID !!”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews