DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From GB to Croatia in 6 days. reel good. Quick, easy, accurate, high quality.”

Helpful Report

Posted 7 years ago

“One of the most unreliable service in the world. Dispatcher writes a name that doesn't exist on the note.. no address nothing. Hence, i believe dispatcher takes the parcel for him or herself. contacted customer care, asked for parcel number, i provide it..He then said he could trace it because the dispatcher never scanned the parcel upon final dispatch. I cant help he said. 2 parcel missing already.”

Helpful Report

Posted 7 years ago

“worst service ever. I was outside having a fag when I got the email saying unable to deliver. somehow managed to get a photo of the door but you can see it was from the gate not outside of the front door. took time off work to receive this as well. unable to speak with anyone as its a automated system. they also said they left a calling card which they did not leave. avoid avoid avoid if possible. if anyone has a number to speak with a real person please leave the number.”

Helpful Report

Posted 7 years ago

“The worst delivery company ever!! I took time off of work to be in to receive my parcel, they then sent a text saying they couldn’t deliver as no one was home, they took a photo of the front door and left. They didn’t bother to ring my buzzer or anything and said they’d left a calling card which they didn’t. Tried to talk to someone on the chat which is useless because they just disconnect you. They’re incompetent and lazy and just plain rude! Had nothing but trouble with DPD. Avoid!!”

Helpful Report

Posted 7 years ago

“3 parcels went missing in 2 weeks. Tracking shows items going back to depot several times saying premises closed! (a house!). This after I have stated a safe place or shop to leave it. Insist that all merchants do not use DPD when shopping online.”

Helpful Report

Posted 7 years ago

“I was waiting for my parcel all morning, the delivery man used the ring which does not work when I called customer service they said the delivery man will deliver it in an hour time as he used the ring which is not working. I was waiting in doorstep more than an hour and no one comes and when I wanted to call again they put me in answer machine saying my parcel will be delivered tomorrow, I tried to contact them but there is only the answer machine. I tried online chat which was worse.”

Helpful Report

Posted 7 years ago

“Why the hell do anybody use DPD. Service is apalling. Arranged fkr my daughters laptop to be delivered to local pharmacy as pick up point. All confirmation messages said it would be delivered to Rowlands between 13.45 and 14.45 pm but guess what I arrived home at lunchtime to find a card through the door , attempted delivery. Took ages to find a human contact number for DPD and at great expense as all numbers are premium rate. Kept on hold for about 20 mins and was then advised I would get a callback within the hour. Some 3 hrs later received callback advising that at 4.00am that morning, some idiot had amended the delivery address to my home address (DPD unable to explain why) but failed to notify me !!!!!!! Had I known, I may have been able to make alternative arrangements. My daughter has now missed her deadline for an important UNI presentation THANKS TO THE INCOMPETENT FOOL WHO CAUSED THIS. Customer services sooooooo patronising and couldnt give a toss.”

Helpful Report

Posted 7 years ago

“Wouldn't deliver on the day to Halfords. Then decided to deliver to my house the next day where I had not requested. It was then stole from the shed. Thanks.”

Helpful Report

Posted 7 years ago

“Liers! First time a ghost with my surname signed for my parcel. 2nd time i apparently changed my delivery requested time.. again my ghost did it. Then they always try to blame the companies i order from. The lies never add up!.. while i am alwaysat home sitting waiting on them!”

Helpful Report

Posted 7 years ago

“Just spent 45 minutes trying to get through to Customer Services - eventually got through and they listened to my complaint .....said there was nothing they could do...I asked to be put through to a supervisor (Josh ?) and then he rudely put the phone down on me !! What a caring department convincing me that I will NEVER use DPD again....job done DPD !!”

Helpful Report

Posted 7 years ago

“I paid for next day delivery 1/3 and gave instructions to deliver to neighbour, they didn’t and tried to deliver to me when I wasn’t in and now it’s coming on the 4/3 when it should have been yesterday. What a waste of money 😡”

Helpful Report

Posted 7 years ago

“Sat in front room all day watching TV. In a cul de sac so any delivery van has to go up and then turnaround. No DPD van at all all day. 16:25 got a sorry you weren't in message! A patent lie! A message saying a note had been left. Another lie. A photo? Guess what? A pitch black photo! What a joke. Driver obviously cut off early. If I could give a zero rating I would.”

Helpful Report

Posted 7 years ago

“previous 5 star review is by my mate at the depot - I can't let him get away with that after what I see daily there - they really just don't care (but they pay well!)”

Helpful Report

Posted 7 years ago

“A first class service.”

Helpful Report

Posted 7 years ago

“Driver gave the parcel to a mysterious person called Sachina, not bothered to leave address so now the parcel is lost. DPD is not taking any responsibility for it. Incompetent and unprofessional, parcel lost but they got the money. I am disgusted. Do not use!”

Helpful Report

Posted 7 years ago

“Paid extra to have an item from Currys delivered on a Saturday and the delivery got changed to a collection at Matalan. I did not ask for this, why the hell would I pay delivery then have it delivered to a shop?!? If I wanted to go to a shop I would have just drove to Currys! DPD say the request was made through their app but I don't have their app and have never used it. Bunch of lying scumbags, avoid at all costs.”

Helpful Report

Posted 7 years ago

“My delivery was delayed three times in a row. I took a day off work to receive my parcel but nothing arrived. Embarrassing company, stay away from them for your own sanity.”

Helpful Report

Posted 7 years ago

“I strongly suggest that you record calls to their Customer 'Services' and send them to DPDs chairman - it is time that he knows what idiots are running these departments and why this is losing them business. DPD UK is the pits !”

Helpful Report

Posted 7 years ago

“I had a one hour delivery slot booked and was in. After the slot passed I received an email to say they missed me but left a card. I was in and no card received. Their tracking system included a photo of where they had left the card - completely wrong address and at least half a mile from where I live. The photo clearly showed the building name which was not the delivery address and not remotely near the correct street or post code. Incredible incompetence.”

Helpful Report

Posted 7 years ago

“Next day delivery not next day now due to these cowboys. Spoken to a person at the depo and was assured it will be here and is on the van as I had taken a day off to sign for this. Really not happy. They really need to sort themselves out.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews