DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've passed all the details to courrier(phone number, door code to enter the building etc etc) with DPD application and guess what? I received a message saying sorry we've missed you... WORST DELIVERY COMPANY”

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Posted 4 years ago

“Never delivered, do not answer the phone.”

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Posted 4 years ago

“Told delivery would be 1713 to 1813 got a message saying delivery delayed but would be late 2035 got a message saying they had tried to call but couldn`t deliver. Three people at home all day Same old story with DPD . Lies and poor service. Avoid them.”

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Posted 4 years ago

“They say delivery was attempted when it was not. Delivery times are randomly changed and zero proof of an actual delivery attempt is provided before a parcel is sent back. Customer service is completely unhelpful. Terrible!”

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Posted 4 years ago

“DPD have lost 2 different consignments in 1 month, of £18,000 worth of customers equipment. Accounts manager Emma is rude and rarely responds. Emma then put our prices by 400% - So we had no opition but to change suppliers.”

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Posted 4 years ago

“I will never use or recommend DPD in the future. Having paid postage of £12 for a parcel to go to Germany I have now had to pay another €8 of which only €2 is import tax. The rest is an admin fee. Nowhere did it state extra charges would be applied before my parcel would be delivered. For a parcel with a value of £10 it has now cost me £20 in postage. Total rip off!!”

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Posted 4 years ago

“Discussing service. All you get is lies saying they called when they didn't. Can't even bother to phone you on the number provided”

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Posted 4 years ago

“Appalling service. Spent 30 quid on call just to be put on hold and told that driver showed up and there was no parcel to collect. Our bell works just fine and no other company had problems locating us. Didn’t even bother calling! Stay away!!”

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Posted 4 years ago

“Absolutely disgusted. So much damage caused and no responsibility taken. Don't bother with the extra insurance, it's worthless.”

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Posted 4 years ago

“Fortunately, I have only ever had good experiences with DPD. Friendly drivers and my parcels have always arrived on time. Our address it hard to find by anyone using maps/navigation but somehow these guys have found us 9 times out of 10. The other odd time, the driver has taken the effort to call me nearby to ask for some directions. A lot of couriers for other companies seem to have an "oh well" attitude if they can't find you, but not DPD — I highly rate them.”

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Posted 4 years ago

“Never choose this company local dpd Northampton. They are scammers and thieves. Parcels are delivered to different addresses and are stolen. There is no assistance from local dpd Northampton. Important parcels that people are waiting for are lost. Local dpd northampton knows about the problem and does nothing about it, allowing its driver to cheat and steal”

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Posted 4 years ago

“LOST MY ORDER!! They have lost my package and not taking responsibility!!! It's been more than 45 days!! Not helpful customer service!!”

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Posted 4 years ago

“Already had many negative experiences with DPD, late deliveries by weeks despite paying for Express, repeated missed deliveries claiming they knocked on my door when they certainly did not, and terrible customer service, not including the fact that I have never actually voluntarily chosen DPD for my delivery service but bee stuck with them each time. But this one take the cake, my package of a new nintendo switch was delivered to the wrong address and I was jerked around for half an hour trying to find it before I was finally shown a map of where it had been delivered, and where had it been delivered you ask? To a damn old peoples home which is quite clearly not the address I used for my package. Took me an hour to get it back, and ran into another woman looking for her package there too as apparently DPD decode to just dump our stuff there instead of going to the addresses clearly shown on our packages like they're paid to do.”

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Posted 4 years ago

“DPD delivered a box of xmas presents to me on 13 Dec 2020. They are not mine. I've tweeted them on numerous occasions, called them 5 times, emailed them weekly and each dept tells me they'll sort it out - then I never hear from them again. They are quite literally making sure that these christmas presents do not make it to the family that they are meant for. I can forgive the initial error but not the decision to make sure these kids don't get their gifts. Each gift is individually wrapped and labelled. An absolutely despicable thing for DPD to do.”

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Posted 4 years ago

“DPD are quite simply terrible. i sent a package on 16th december, it was delivered to a unknown house (photographs of door) on 17th december. since then i have had numerous emails ignored, gone through web chat, retold the story, asked for updates and now in Febuary receive an enquiry form asking for all information again. all telephone help numbers are unanswered. the claims process is intentionally difficult. the matter is still not resolved despite having receipts of sending, collection and delivery to a wrong address! next step ombudsman. i will never use DPD again.”

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Posted 4 years ago

“Shocking firm Had to report drivers so so rude ...”

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Posted 4 years ago

“DPD Local to the Continent of Europe. Whatever you think about technolgy and tracking be assured DPD Tracking system does not work . They lose your parcel ............ then ask you to prove that ''they'' collected from their own collection point. They tell you your parcel is in ''Depot'' but they do not have a clue if there is actually a depot and their identification number for said depot is not recognised ........... Fiction? ....but you could not make this up. You sent to Amsterdam , they finally confirm at ''DEPOT'' .............. yes wait for it ........... parcel scheduled to be delivered tomorrow ''great news'' ............. FICTION ................ @ Depot in CYPRUS!!................. You have now spent repeated hours of conversation with ''on line chats'' to staff relating to your delivery expected on the 4th January ............. case enquiry running from the 5th January ............. please just acknowledge parcel is lost , just say sorry and we can move on ............... ''BUT ITS AT THE DEPOT'' ...........So finally 18th February you reconcile that all is lost but I have to prove that collection and the recipient has to confirm undelivered ................... so after six weeks of blocking client , ''BLOCKING CLIENT'' .............. FAILURE ON ALL COUNTS............... GUESS WHAT ........... ''LIKE MAGIC DELIVERED '' ...... I just wish I could ask the parcel of its journey , what story does he have to tell it would make a ''GREAT NOVEL'' ......................... but you know what even DPD could not make this one up! weeks of hassle , weeks of frustration it's just not worth using DPD they cannot be TRUSTED! Forget ''on line chats'' they can offer nothing other than ''WE ARE SORRY FOR YOUR EXPERIENCE'' Forget custome claims, we will respond within 24 hrs , eight days later it is you who has to make contact. There is a real problem with the tracking and I assume they must be using sub contract couriers who cannot communicate with them directly and update once a week. I think from my recent experience that they would struggle with just about anything ......Q '' please describe your parcel ''.............. parcel as dimensions in contract , weight as contract ................. in BROWN WRAPPING , YOUR PRINTED ADDRESS AND TRACKING ............ you think I jest. The unbeliveable aspect is actual ''DELIVERY'' ........... the problem ''THEY DO NOT KNOW''!!”

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Posted 4 years ago

“Photo showing where left,I don't have a front door ,it's a corridor complex,no card received. Wasnt left at correct address just somewhere with the same door number,no idea where it is.Cannot have called at my door as CCTV door entry where all calls are recorded. Pathetic,"the postcode on the drivers GPS was used" what about looking for the actual door number then?”

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Posted 4 years ago

“How many years do I have to wait for a parcel sent on 8th January? Parcel nr 13659600024991”

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Posted 4 years ago

“Had a bad experience dec 2020 - jan 2021. It did take weeks to be delivered and the usual 'We missed you' message ... 'Impossible' nobody in our house - no card left ...”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,373 reviews