Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 550 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my drink is expired and it was too salty”

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Posted 1 year ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

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Posted 1 year ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

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Posted 1 year ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

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Posted 1 year ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

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Posted 1 year ago

“The staff at this Dunkin’ Donuts were so unfriendly and miserable. The one girl waiting on us should be working behind a desk not dealing with customers. We waited 15 min before she even looked at us and we were the only customers in the store. Very unpleasant experience and I will not go back there.”

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Posted 1 year ago

“The dunkin on Glen Bernie in Newbern, North Carolina is the worst for always running out of dunkalatte milk, they say that this is a popular drink. Then why wouldn't you up your ordering? If you know that you're running out of product before your next truck, poor management I have complained several times about going through the drive thru and getting trapped in the line only for them to tell us they're out of product. This has happened on many occasions. They need to put a sign out at the road, so customers aren't trapped in their drive thru when can't supply the customers need. So therefore I go to the one on Neuse boulevard which is the best! I have never gone there and been told they were out of productI i've heard many people in my area.Complain about this particular store.”

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Posted 1 year ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

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Posted 1 year ago

“Jelly filled donut holes had NO JELLY. What a joke”

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Posted 1 year ago

“25 West 43rd Street Dunkin is the worst Dunkin in the world. They have no sense on how to speak with customers. I just asked if you can check how much is left, they said don't see. Last 2 times back the lady there was able to tell me how much is left. Same I explained the guy Ahmed said I am a liar. Why would anyone lie if you are just asking them to check there system. Never experienced such bad service. Have stopped going there where I was a daily customers. Would never recommend this Dunkin to anyone.”

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Posted 1 year ago

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

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Posted 1 year ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 1 year ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

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Posted 1 year ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

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Posted 1 year ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

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Posted 1 year ago

“My credit card information was stolen after using this location. Employee seemed very on edge when dealing with me. (Got coffee before work then when I got home I saw a fraudulent charge)”

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Posted 1 year ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

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Posted 1 year ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

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Posted 1 year ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

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Posted 1 year ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

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Posted 1 year ago

Dunkin' Donuts is rated 2.2 based on 550 reviews