Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 534 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at the drive thru in Cadiz ohio waiting to order , the person working the drive thru was talking to the person ahead of me , the were cussing , and dropping f bombs and yelling at each other very un professional , I won't be going to this Dunkin ever again . If I could have given a 0 star review I would have , I know this story just opened but mabye talk to your employees on how to act around your paying customers . I just stick to going to the stubenville Ohio Dunkin where they act professional .”

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Posted 1 year ago

“They advertise deals on the Windows such as refresh your day for $3 and then when you go to order and pay it's more money. There's no sign that says only on the app. They should tell you this and not put it on the front window or where you order”

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Posted 1 year ago

“Order done horribly wrong. My drink was half full, it taste nothing like what I ordered. I’m very disappointed and will not be going back”

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Posted 1 year ago

“Is there a problem with chocolate? I asked for a cake chocolate covered doughnut. There was barely, top was not fully covered, any chocolate on the doughnuts. This was the store at Veterans Blvd in metairie.”

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Posted 1 year ago

“order loaded hash browns and ask for extra cheese and not get it and pay for it”

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Posted 1 year ago

“I travel all over New England and use Dunkin’ Donuts every morning for an iced coffee and a blueberry muffin Medfield mass Dunkin’ Donuts is my home store. I must say their muffins are absolutely terrible. They never make them right. I would think they would just be like every other Dunkin’ Donuts, however, they are not. It’s a matter of fact they are so bad. I have stopped going there.”

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Posted 1 year ago

“It does not matter the time of day, Dunkin donuts are always stale. It has not always been like this, but I guess this is the new Dunkin. I was so excited to finally get one in my town, but after just three visits I have sworn off all Dunkin's everywhere. The last donuts were so hard I just tossed the bag and receit on the counter, turned around and walked out with a loud 'I will never be back.' There is no evidence that corporate even cares, so disappointed.”

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Posted 1 year ago

“I go to the Dunkin in Altoona, IA. I have been ordering the Matcha drink. It's suppose to be blended. NO ICECUBES VISIBLE, LIKE A SMOOTHY. I HAVE RETURNED IT TWICE, BECAUSE OF ICE CHUNKS. THEY DONT GET IT. How many times, do I have to explain. Am I the only one that orders these. If anyone reads these, please talk to someone!”

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Posted 1 year ago

“The Dunkin Donuts in Roanoke Rapids is the WORST!!! CUSTOMER SERVICE IS TERRIBLE WAIT TIME ON AVERAGE 15-20 minutes!! You have to announce at Drive thru that you want to order!! Very Disappointed!!”

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Posted 1 year ago

“Dunkin Donuts used to be my favorite place. Since they changed and no longer make things in house, the quality SUCKS! I will never be back. Walmart has better quality on their stale donuts and I don't buy them either. To be frank about it, the dump has better quality. I will NEVER be back!”

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Posted 1 year ago

“I absolutely will NEVER go to another Duncan Donuts again. the girl that waited on me was terrific. however, the last several times I've gotten a dozen donuts at the shop on Valley, I've had to throw out most of them each time. they are hard as rocks. I've bought them different times of the day so no matter if you buy in the mornings or afternoons, they aren't worth bringing home. I pay too much for their donuts to have to throw them out. this place could go out of business and no one would miss them.”

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Posted 1 year ago

“The new Dunkin Donuts in Minnetonka needs help making egg wraps. I have tried them twice. They were not wrapped n were burned.”

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Posted 1 year ago

“What happened to the filling in the doughnuts? It's almost non-existent. Eat almost 3/4 of it before you get a drop. Ice coffee is now a glass of ice with very little coffee. Your company has really gone down hill. Your really not worth the trip anymore.”

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Posted 1 year ago

“I am hearing impaired but I had my Ava app so I could communicate. I asked for a Blue berry bagel breakfast sandwich, they said do not have Blueberry, ok a plain will do. Also ordered a wake up wrap. And a matcha, low ice, almond milk. at first she said they did not have it but then she said they do. They charge me and I walked over to pickup area. Got the Matcha with more ice than the matcha, I asked them to remove some of the ice, but got it back (looked the same). Got the wake up wrap. But not the bagel? I asked why did I not get the breakfast sandwich with a regular bagel? she moved away, I ask again and she says oh, I will make it right now? I have been waiting for it. It does not normally take this long. people have come and gone and i was still waiting. Very disappointed #9370 off of RT 495.”

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Posted 1 year ago

“Went to the Brandon VT location, waited 22 minutes for ONE sandwich. I told them I wanted a hot sandwich or a refund to which the girl responded by flipping me off!!!! Needless to say, I went off!! That place has no business being open and she should not be in customer service!! DO NOT RECOMMEND!!!”

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Posted 1 year ago

“I ordered from DD on Broad St. Elyria, OH. I have been here many times. I ordered the $ 6 special. While the ice coffee was great, the food was barely warm. A practically cold bagel with a cold egg 🥚 just doesn't cut it.”

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Posted 1 year ago

“Today I ordered a strawberry dragonfruit and got sent a raspberry watermelon and I hate raspberry watermelon I can’t even drink it”

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Posted 1 year ago

“Horrible experience on Columbus Ave in Lancaster PA. For the whole week they were out of plain glazed donuts. No matter what time of the day you come, they do not have them. OK, ordered on the app, paid. My order was confirmed and listed as ready. When came to pick it up guess what -“we do not have glazed donuts”. No apology, no refund, nothing. I ordered as a guest on the app, so fat chance to get my money back in the foreseeable future if ever. I wonder how they stay in business with such a bad management, horrible customer service, overpriced food and overrated drinks.”

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Posted 1 year ago

“I was just at the Dunkin Donuts located on East Mill Road in Long Valley and am very disappointed and dissatisfied with their customer service. The sign for the K-cups read, $8.99. I went to the register to pay and was charged $9.99. I kindly told the employee (a young man) that the sign said the package of K-cups was $8.99. He then said, “Oh, we have to update our signs.” I then replied, “Well, can you honor that price that is currently posted?” He ignored me, took my cash and proceeded with the transaction charging me $9.99. He was rude and the price should have been honored considering $8.99 is the price it was advertised as. I will no longer be visiting this location and will be sharing my experience this with others so as to prevent it from happening to others.”

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Posted 1 year ago

“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 1 year ago

Dunkin' Donuts is rated 2.2 based on 534 reviews