Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I ordered a strawberry dragonfruit and got sent a raspberry watermelon and I hate raspberry watermelon I can’t even drink it”

Helpful Report

Posted 9 months ago

“Horrible experience on Columbus Ave in Lancaster PA. For the whole week they were out of plain glazed donuts. No matter what time of the day you come, they do not have them. OK, ordered on the app, paid. My order was confirmed and listed as ready. When came to pick it up guess what -“we do not have glazed donuts”. No apology, no refund, nothing. I ordered as a guest on the app, so fat chance to get my money back in the foreseeable future if ever. I wonder how they stay in business with such a bad management, horrible customer service, overpriced food and overrated drinks.”

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Posted 9 months ago

“I was just at the Dunkin Donuts located on East Mill Road in Long Valley and am very disappointed and dissatisfied with their customer service. The sign for the K-cups read, $8.99. I went to the register to pay and was charged $9.99. I kindly told the employee (a young man) that the sign said the package of K-cups was $8.99. He then said, “Oh, we have to update our signs.” I then replied, “Well, can you honor that price that is currently posted?” He ignored me, took my cash and proceeded with the transaction charging me $9.99. He was rude and the price should have been honored considering $8.99 is the price it was advertised as. I will no longer be visiting this location and will be sharing my experience this with others so as to prevent it from happening to others.”

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Posted 9 months ago

“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 9 months ago

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

Helpful Report

Posted 9 months ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 9 months ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 9 months ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

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Posted 10 months ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

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Posted 10 months ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 10 months ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

Helpful Report

Posted 10 months ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

Helpful Report

Posted 10 months ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 10 months ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 10 months ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 10 months ago

“my drink is expired and it was too salty”

Helpful Report

Posted 10 months ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

Helpful Report

Posted 10 months ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

Helpful Report

Posted 10 months ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

Helpful Report

Posted 10 months ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

Helpful Report

Posted 10 months ago

Dunkin' Donuts is rated 2.2 based on 470 reviews