Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 534 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

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Posted 1 year ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 1 year ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 1 year ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

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Posted 1 year ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

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Posted 1 year ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 1 year ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 1 year ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

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Posted 1 year ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 1 year ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 1 year ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 1 year ago

“my drink is expired and it was too salty”

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Posted 1 year ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

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Posted 1 year ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

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Posted 1 year ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

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Posted 1 year ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

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Posted 1 year ago

“The staff at this Dunkin’ Donuts were so unfriendly and miserable. The one girl waiting on us should be working behind a desk not dealing with customers. We waited 15 min before she even looked at us and we were the only customers in the store. Very unpleasant experience and I will not go back there.”

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Posted 1 year ago

“The dunkin on Glen Bernie in Newbern, North Carolina is the worst for always running out of dunkalatte milk, they say that this is a popular drink. Then why wouldn't you up your ordering? If you know that you're running out of product before your next truck, poor management I have complained several times about going through the drive thru and getting trapped in the line only for them to tell us they're out of product. This has happened on many occasions. They need to put a sign out at the road, so customers aren't trapped in their drive thru when can't supply the customers need. So therefore I go to the one on Neuse boulevard which is the best! I have never gone there and been told they were out of productI i've heard many people in my area.Complain about this particular store.”

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Posted 1 year ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

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Posted 1 year ago

“Jelly filled donut holes had NO JELLY. What a joke”

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Posted 1 year ago

Dunkin' Donuts is rated 2.2 based on 534 reviews