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Dunkin' Donuts Reviews

2.2 Rating 402 Reviews
26 %
of reviewers recommend Dunkin' Donuts
2.2
Based on 402 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 3 star review on 1st May 2025
John Messner
Dunkin' Donuts 2 star review on 30th April 2025
Bob
Dunkin' Donuts 3 star review on 22nd April 2025
Petal
Dunkin' Donuts 1 star review on 19th April 2025
Kevin Qualters
Dunkin' Donuts 1 star review on 13th November 2024
Ashley Fuentes
10
Anonymous
Anonymous  // 01/01/2019
Not as advertised I got the dunkings box this morning from the location in Kyle Tx, not even close to how good it’s advertised on tv the hash browns were burnt tasted like smoke, and my breakfast sandwich was all over the place sloppy, the egg is like a wet sponge I couldn’t eat it what a waste of of money, and the donuts are not fresh at all smh , I would not eat here even again.
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Posted 8 months ago
When I normally come to Dunkin my coffee is always good, but was very disappointed this time around and I wish I would’ve grabbed the name of that girl who did my frozen Coffee but it was a mobile order and I was in a hurry. I ordered a caramel frozen coffee. But what I got instead was a cup of cold and bland coffee. she did not use enough ice nor was is mixed well. I live less than five minutes away and by the time I got home all the ice was melted and had to remake the coffee in my own blender. And if I had to make my coffee at home there was no need to spend my money. So to the black girl with the short braids or dreads and glasses do better.
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Posted 8 months ago
Stop airing that gross, idiotic commercial with Sabrina. It's not remotely funny and it's incredibly sexist.
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Posted 8 months ago
Worst service not the right attitude by employee owner should be doing better job when it comes to train people
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Posted 8 months ago
The Dunkin’ Donuts on Sea St. in Quincy. I actually always bring my own coffee from home but today I had to stop on my way to work and I got a Dunkin coffee. I should’ve picked up a pile of dirt and put it in a hot cup of water. it would’ve tasted better. I don’t know what’s going on and not wash their pots or what but it was terrible. I should’ve went back. I didn’t have time obviously but really that was the worst cup of coffee. I’ve had a long time that’s why I make it at home usually but I had no cream.
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Posted 8 months ago
Anyone thinking of using the dunkin' donut mobile app be warned the app will stop working and you will not be able to access your funds customer service poor
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Posted 8 months ago
I went into the 2nd avenue store in Troy Riverside plaza today and I was offended. Who I believe to be was the store manager was rude, unprofessional and was barking at me about her equipment not accepting payment. Her sidekick, some young boy was being so confrontational that she had to tell him to stop. What a bunch of ignorant employees in there.
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Posted 8 months ago
I just recently quit my job at Dunkin. I would not recommend working here, first let’s just start by talking about I always got mistreated! My second day ( SECOND) day of what they called it “training” expecting me to know how to make every drink! And everyone spoke Spanish that I worked with, which was really frustrating to me.They were always understaffed. Always out of something. Would always overlook a small problem and turn it into something bigger. I never felt welcome there. Especially trying to do something while everyone makes you feel like anything you do is not good enough.. I really tried. I don’t know what else you wanted more from me! I was always be the one getting blamed for everything. One day I fell in the freezer..They didn’t ask if I was OK. All they did was blame me for the shoes I was wearing, just comes to show you lack respect. My shoes weren’t the problem. No one mopped the floor, which was very inconsiderate. So no I wouldn’t work here again.
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Posted 8 months ago
It is disheartening that many stores in Queens NY have stale muffins. The purpose of baked goods is that they smell and taste fresh. The donuts swem to be okay but I am tired of wasting hard earned money on refrigerated stale food at start of day. The health department should do spot checks. I swear one location was so bad they looked homemade, another was hard like a rock and a third I dound a foreign object baked inside the blueberry muffin. Stop and shop does a better job, Health department of New york we need you. People have long work days and need fresh food and coffee as we serve our communities. Dry, Dry, Stale.
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Posted 8 months ago
Lately, no matter where I buy my Coffee, they taste watery. So tired of paying for nasty Coffee so disappointing 😑
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Posted 8 months ago
My plain bagel & cream cheese was good 👍🏻. .....but I ordered an everything bagel with egg & cheese 🤦‍♂️
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Posted 8 months ago
Terribly slow service, unsanitary, staff is slow go the Starbucks inside instead.
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Posted 8 months ago
My family and I were at the L.A.X airport and bought some sandwiches from Dunkin Donuts, and had an awful experience. I ordered multiple of the sourdough egg, cheese, and sausage sandwichs and the sourdough was very hard to chew on. Unfortunately I had ordered 5 of them.
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Posted 9 months ago
I stop at 2 different Dunkin Donuts to get a dozen of donuts for my coworkers, neither one of the stores had any donuts...Really?? I also had a an app on my phone for Dunkin. I went there often and stored up points. I went to use them ...points GONE! Make sure you use your points with in 6 m or they steal your points! I will never be back!... Not will I buy their products!
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Posted 9 months ago
Benin and got some chocolate cream donuts and they are rip off because you don't even have a teaspoon of chocolate cream in the middle what is that so I'm just eating a powdered donut never again
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Posted 9 months ago
Today I went to Dunkin Donuts. I am very disappointed in what I got for my money. Purchased four blueberry muffins. They are nothing like they used to be. Did not find one pump blueberry in the entire muffin. They used to be big and plump in the tops were overflowing now they're short and flat. Almost like they're using freeze dried Ready Mix. Certainly isn't worth what they charge not to mention iced coffee is almost $4 there now. Them for a $1.89. As I said in the beginning very disappointed. Next time I make my muffins at home
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Posted 9 months ago
Ordered a breakfast sandwich for me and my wife, opened the lid and discovered something that was pretending to be an egg, not good. We have officially cancelled Dunkin from our list of breakfast vendors. Bye Bye! Not only was the pretend egg terrible, the sandwich was thrown together without care and the pretend cheese hadn’t even begun to melt. Uncle!, we are cured.
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Posted 9 months ago
DONUT HAD HAIR ON THEM AND HARD AND STALE. THIS IS MY 3RD TIME TRYING DUNKIN DONUTS AND 3 TIMES THE WORST FOOD EVER. SO 3 TIMES THE CHARM FOR ME BECAUSE I WILL NEVER MAKE THE MISTAKE OF GOING THERE AGAIN.
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Posted 9 months ago
The store in Lawnside NJ is excellent but due to a fire, the store is closed. I visited 2 other stores. One in Oaklyn NJ and the other in Haddon Heights NJ. Both serve fountain Iced Tea which was awful. Clearly neither store replenishes the tea daily. Both times I had to throw out the 2 large iced tea I typically buy on a daily basis. Both stores refused to give me my money back so I will not be returning to Dunkin, Starbucks now has my business.
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Posted 9 months ago
Dunkin Donut is Swannanoa Has The Oldest And Very Dry Out The Worst Every!!!!!!!!!!!!!!!!
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Posted 9 months ago
Dunkin' Donuts is rated 2.2 based on 402 reviews