Dv247.com Reviews

Name: Dv247.com
Rating: 1.63

1.6 Rating 136 Reviews

15 %

of reviewers recommend Dv247.com

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Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think theres big problems with the UK leaving the EU as orders arn,t being processed im still awaiting mine from april this year no communication from sales either used to be very quick in delivery a bit of a disappointment!”

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Posted 3 years ago

“Hi I've telephone your London branch I had a lovely young lady dealt with my problem but sadly I've herd nothing back its been 7 days I ordered a Boss v2 harmony singer plus u.k power supply the purchase arrived I noticed the bottom of the box was loose it opened easily the top of the box was perfectly sealed I opened the box easily its had been opened I looked inside the inside box was still there but after opening the box for the actual boss ve2 harmony it has the protection packing batteries but sadly NO Boss v2 harmony singer. I took pictures as instructed sent you the pictures but I haven't heard back .please let me know what is happening. Alexander taberner...”

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Posted 3 years ago

“Be warned! I ordered an item 40 days ago - DV247 have not delivered it or given me a refund. The U.K. customer service team seem powerless to do anything about it, and I get the same message on repeat from emails, ‘were making a claim, you’ll be refunded soon’. Why am I waiting on them making some sort of claim on an order I never received? Why can’t I be refunded now so I can reorder elsewhere? I’ve been a customer for 20yrs, now I wouldn’t touch them! It feels like my money has been stolen. I’m having to start the process of taking them to court - something I never thought I’d have to do, especially with a company I’ve been loyal to for so long.”

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Posted 3 years ago

“Won’t answer calls, won’t answer emails callback service doesn’t work. Website doesn’t work. Will look elsewhere.”

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Posted 3 years ago

“Dv247 team was very helpful also they repaired my amp arther purchase and looking forward to do business again Thank for your time J hughes”

Dv247.com 5 star review on 12th June 2021

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Posted 3 years ago

“Purchased a midi-usb interface. Delivered from Germany, with no extra costs or hassle. Cannot complain about the service received.”

Dv247.com 5 star review on 29th May 2021

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Posted 3 years ago

“They don’t refund me even although I refuse a delivery. I ordered a studio desk (Zair Miza M) for my company mid Jan 2021 and it hasn’t arrived for couple of months. I tried to contact them and tell them I would like to cancel my order. They told me that they aren’t able to send the product because of Brexit. Even though I requested a cancellation via both email and phone they stalled me for long time. My order arrived end of the Feb and I refuse the delivery. And I call them everyday but they continue to stall me say “We haven’t receive the product yet”. I will definitely sue them. They don’t help any of my problem and definitely no communication. If I could give “0” star (or even minus one) i would definitely gave them. They don’t respond emails at all. PS: Don’t be fooled. They pretend to deal with your problem on phone, making some keyboard noises and tell you they are gonna send some emails to their superiors but they never get back to you. AVOID AVOID AVOID Even if they have the only painkiller in the world while I’m dying of pain, I would never ask for help and buy that one.”

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Posted 4 years ago

“3 months.. several phone calls. No product. COME ON! Having been in the industry for over 20 years... This is truly shocking. No automated replies to emails even - not even something to explain the lack of Customer services?”

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Posted 4 years ago

“Very quick in shipping product which was well packaged, but unfortunately when it did not work in application, despite reporting within the 30 day period mandated by consumer rights and their own extended return policy they were extremely difficult to deal with. Some emails went unanswered; promised call backs never happened. Physical return process had to be to Germany (despite thinking I was buying from a UK based company) which took betwen 13th Jan and 1st Feb, after confirming returned in good condition reneged on promise to offer the refund stating that it had taken so long to be returned and instead offered store credit but did not have alternative video mixing products (as "primarily a music company" in their own words). My advice is to avoid at all costs. Their customer service is off this planet bad and they really don't care at all (based on several phone calls).”

Helpful Report

Posted 4 years ago

“Dreadful company, woeful customer service, nobody cares, no one replies no one refunds you're money. If you are thinking of giving money away I'd seriously consider giving it to a charity instead”

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Posted 4 years ago

“I bought a Bass guitar from DV247.com but only after placing the order did I see these negative reviews. As you can imagine, I was very concerned. However, my experience with them has been nothing short of exceptional. My guitar was shipped from Germany but I had no issues, no extra charges or customs fees, and my instrument actually turned up several days earlier than they said I could expect it. Communication was clear and UPS tracking allowed me to see where my package was en-route. Excellent service - I will be very happy to use Dv247.com again”

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Posted 4 years ago

“Great service!!!No customs charges or anything like mentioned on other reviews! Maybe im lucky! But great service and great product!!!”

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Posted 4 years ago

“Felt I should leave a review for balance as my experience was actually very good. I ordered an Akai MPC unit. It arrived within the 4-6 day delivery timeframe. Only wrinkle was it arrived with a european plug, but a quick call to the UK office, answered quickly by a helpful assistant and I received a UK (actually 2x oddly) within the next day or so. I genuinely had a really good experience with them.”

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Posted 4 years ago

“Buyers beware! the goods you order from what you believe to be a UK Based company are actually dispatched from Germany but the payment is made to the UK part of the company so you are charged VAT but because the item is dispatched from Germany the carrier UPS expect you to pay Import tax (VAT again) plus handling charge in my case £79.78 i told them to Return to sender I have sent 5 e mails to dv247 with no replies to any have asked Pay pal to get my money back.”

Helpful Report

Posted 4 years ago

“UK BUYER SCAM WARNING... additional charges and fees will be applied before you can receive your purchase... ups wanted another £99.15 due to dv247/music store de errors before releasing delivery.. dont purchase anything that your not going to collect directly from the romford store.. dont purchase. save yourself hours of lost and wasted time on hold, writing emails and attempting to rectify warehouse labelling errors... attempted to enquire as to what options where regarding this issue.. spoke with the uk romford store manager who admitted errors and to pay the additional fees and that dv247 will refund in full... when i questioned why dont the warehouse just contact ups witht the correct labels and save me over pay prepaid uk vat and export as advertised on website and charged on statement... the call was terminated due to alleged poor line quality.. and yet repeated callbacks were cut on answering... odd behaviour for a uk retailer... errors happen.. but due to the behaviour of there staff, lack of email reaponse and in store attitude you cant even communicate effectively with them to resolve there errors and receive the products you pre orderded and paid for months ago.. this behavior is border criminal, deception at best.. but lets call it what it is FRAUD.. both barclays, hsbc and the hmrc also agree its FRAUD.. TRADING STANDARDS HAVE BEING INFORMED AND A LIVE CASE HAS BEING RAISED ACTION IS BEING TAKEN AGAINST THIS COMPANY.. "obtaining financial gain through deception.." you have been warned.. they a customer service joke and nightmare... avoid at all costs to. your own physical, mental and financial health.. advertising it with uk vat that hasnt being paid and thus has to be paid again at an inflated rate due to the invoice supplied on shipping manifest already includes the uk vat price. youve paid 20% vat on purchase.. ups to deliver require a bill of vat to be paid before delivery and there own additional charges have been included too.. no response to emails.. forget it telephone calls.. forget it... on hold for hours over weeks to only end up with a rude unhelpful, unsympathetic laughing moronic customet services assistant, supervisor or even the store manager.. all will cut your call halfway through there bs spiel... leaving you with no understanding of where your purchase is, when your going to get it, and wether or not the price you paid is going to be the final price you have to pay to receive the goods.. dont use.. stick to uk based and uk despatching music equipment providers.. otherwise you will have wasted weeks lots of money and be sat here writing a review very similar to this.. barclays and hsbc both agree it fraud and have issued full refunds and are pursuing dv247/music store... dont waste your time.. bax gak pmt andertons gear promanade theres 100s of uk stores.. spend that extra £5 and buy from a true british company not a sham like dv247.. thomanns have the honesty to stated brexit issues with import vat and tax, muzic matter have paid export and vat and all good, amazon too.. if your looking for cuatomer support after your purchase dont shop here.. there isnt any... WARNING!!!!!! ADDITIONAL CHARGES AFTER PURCHASE TO RECEIVE GOODS.... £350. PAID AND I HAVR TO PAY £99.15 COD TO RECEIVE DELIVERY FROM UPS..”

Helpful Report

Posted 4 years ago

“Avoid, thieves..... They will refuse to send an item and refuse to provide the ARN (refund code). THEY CLEARLY HAVN'T REFUNDED OTHERWISE THEY WOULD PROVIDE THE PROOF I NEED..... AFTER 3 MONTHS OF WAITING..... THE LEGAL RAMIFICATIONS OF AVOIDING CONSUMER RIGHTS WILL SCREW THIS COMPANY. GOODBYE DV247....”

Helpful Report

Posted 4 years ago

“Placed an order on the 10th, which I emailed to cancel within a couple of hours. No reply to my emails so I call on monday to be told its too late and my £480 order has already been dispatched from germany) and I should refuse the delivery when it arrives (this turned out to be NOT what I should do) Eventually the items arrive and I call to arrage return labels and for this 25kg parcel to be picked up. I was sent a form and a label and told to take it to post office which I did, and they refused it due to the size and weight. So, i booked in my own courier to get it back to Germany but in true form the item was refused (perhaps THEY didn't fancy paying customs and know they can shaft customers easily being squirreled away abroad) so it's coming back to me Iv emailed, called and nothing helps as I'm no better off than I was weeks ago. No one is going to help Placing an order with this company was the worst decision of mine in years. I'm going to be left with an order I don't want, the cost of return delivery (£30) and an entire month wasted I don't know where I stand legally, but I intend to find out if they don't fix this mess SOON. I requested to cancel the order WITHIN HOURS on the same day on the 10th of Jan, I had no idea id still be dealing with these clowns weeks later”

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Posted 4 years ago

“Liers, would never of bought anything from this website if I knew that they ship from Germany, which is not made clear at all from their website. Use Gak or andertons of you want to actually receive your order.”

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Posted 4 years ago

“Avoid this company at all costs. Goods arrived finally after 2 week wait all damaged with items missing. After so many calls and emails there is still no sign of any refunds! Disgraceful service!”

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Posted 4 years ago

“DO NOT USE ! ! ! I can only agree with the latest negative reviews here. Ordered an amplifier on the DV247 site and it stated the item was available in their central warehouse. It did not say that this was in Germany! This was on the 20th of January. UPS gave an initial delivery date of Thursday 28th, then Friday 29th with a delivery time between 13:15 and 16:15. They never turned up nor did I get any further information. Today, 01.02., the UPS site still gives the delivery date of the 29th ! This is totally unacceptable customer service, by DV247 as well as UPS. Will return the item unopened, if it ever arrives. NEVER BUY FROM COMPANIES THAT DO NOT HAVE THE ITEMS IN STOCK IN THE UK ! ! !”

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Posted 4 years ago

Dv247.com is rated 1.6 based on 136 reviews