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Dv247.com Reviews

1.7 Rating 128 Reviews

16 %

of reviewers recommend Dv247.com

Company Reviews

Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Dv247.com 5 star review on 30th October 2021

Dv247.com 5 star review on 12th June 2021

Dv247.com 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my subwoofer that i bought from them was making a crackling sound, called their customer service they advised to send it back i advised them i didnt have the original box they said package as best i could, did this wrapped the whole thing in fragile tape just to make sure it was treated kindly by their courier, had to chase them constantly to find out did they have it and how long was it going to take to be told that the sub arrived damaged and was my fault , the packaging had been ripped and the photos they sent looked like the sub had been kicked around by a rhino the sub on every corner was caved in, i advised them this was labled as fragile and was wrapped in loads of packaging and was told to send as best i could , their returns department ignored email after email eventually they said they would only fix the original issue and the sub would return back in the damaged state it was in i obviously tried to argue this only to have my emails ignored i am still chasing this and getting nowhere fast. When i first called them they were brilliant i was singing their praises at how easy this all was and was about to spend a lot of money with them upgrading sound cards and speakers in my studio even though they were slightly more expensive than other places i though well their customer service was brilliant so it would be worth it but how wrong i was. DO NOT EXPECT ANY KIND OF CUSTOMER SERVICE ONCE THEY HAVE TAKEN YOUR MONEY. I have repeatedly asked for a manager to get no response and i believe their returns department actually dropped this item so they didnt have to repair this due to the way this has been treated , my friend sent me a pair of adam a7 speakers sent via dpd in just a box with no packaging via switzerland with one bit of tape on to hol the box in place and you know what they arrived perfectly no dings and no issues , it didnt even have fragile on the box so how can mine be treated so bad !”

Posted 3 years ago

“Thiefs. Do not purchase from them. I ordered sound proofing from them so that I could use it to sound proof the home of a young autistic person that I care for. Did not arrive and told me that it was delivered, but it was not. They contacted the relevant department so, as I was desperate, I ordered more and asked them for a refund on the other stuff after they investigated. Never heard a thing. Am now making a small claim as they have just stopped responding to me. I told them why I needed it so desperately but they just did it care. Seriously poor company but mark my worlds they will not be getting away with this. Stay well clear.”

Posted 3 years ago

“Thiefs. Do not purchase from them. I ordered sound proofing from them so that I could use it to sound proof the home of a young autistic person that I care for. Did not arrive and told me that it was delivered, but it was not. They contacted the relevant department so, as I was desperate, I ordered more and asked them for a refund on the other stuff after they investigated. Never heard a thing. Am now making a small claim as they have just stopped responding to me. I told them why I needed it so desperately but they just did it care. Seriously poor company but mark my worlds they will not be getting away with this. Stay well clear.”

Posted 3 years ago

“Ordered an item from them. This was left dumped on my doorstep by the courier and stolen. Initially they got back to me quite quickly and asked me to fill in a form to send to their warehouse staff which I did. 7 days later I chased this up asking for timescales. No response. I follow this up with an email of complaint a week later. No response. I threatened to raise a complaint with tradiing standards. No response. I just want my refund and some compensation for my time and trouble. This company was quick to take my money. initially they were quick to respond. Now they are completely ignoring my emails. I've sent 4 emails since and it's been 16 days since I've had any response from them. I've now raised a complaint with Citizens Advice. I assumed this company was a good company. Unfortunately I'm finding to my cost they are not, and there's been a lot of negative reviews that show I'm not the only person they are messing around.”

Posted 3 years ago

“Ordered an Ableton controller and a Soundcraft mixer for my small home setup, received a payment email but no confirmation before reading bad online reviews so began to have my doubts. Called the order number online and dealt with Joanne Sells who was super helpful, sent a new confirmation email over straight away and advised that the equipment would be with me within a few days, to email her with any issues and supplied a DHL tracking number. Stuff turned up from their warehouse in Germany as advised, well packaged and without fault. The price for the two items came to around 40 quid less than other places, I thought i should write a positive review regarding my experience as there seems to be a few negative ones :)”

Posted 3 years ago

“Terrible company uk head mark Griffith's terrible service. Took 3 months of threatening legal action to get money back for faulty new expensive amp. I am not convinced this is a genuine company. Avoid at all costs they will take your money offer very little in terms of what you might think you are buying and try to keep your money. The theft Act 1968 was introduced and it seems apt for this company”

Posted 3 years ago

“Audio Interface that I bought from them broke after just 2 months. They took so long to reply to my emails that I just had to go ahead a buy a new from somewhere else because I needed it for my work as I'm working from home due to lockdown and couldn't work without it. I'd left countless voice messages and nobody had called me back. They are refusing to refund me because they said it's after the 30 day return period and will only repair it or exchange. I finally managed to get to speak to somebody in customer service who told me to get it repaired and then sell it online, probably for less than I'd paid for it and then LAUGHED AT ME. Shocking experience, do not buy from this company.”

Posted 3 years ago

“Refused a refund on an item that was broken because it had already passed the 30 day return period. They took a week to get to me and so I had to purchase a replacement because I needed it for work. HOW IS THAT MY FAULT. No acceptable.”

Posted 3 years ago

“DO NOT BUT FROM DV247! I pad over 2k for a synth on friday at 1600 , i get no order confirmation , so i ring a few times and get told all is ok don't worry while the b stock item is still listed for sale on their site! , i ring again Saturday and they have taken the item down now but still no order confirmation .Its now tuesday and i get an email saying you have to pay us another another £270 as we priced this item wrong ! or we refund you . so they have just completely messed me about and they could don't care less . the way i was spoken to was unreal , they honestly do not care about their customers they are snappy rude and i got no apology from them . I WILL NEVER USE DV247 AGAIN THEY ARE AN AWUFL COMPANY.”

Posted 3 years ago

“Had an item to return to Germany from the UK. I cant say anything bad here as the whole thing went very smoothly and I was refunded the full amount without question. Great help from Jo and the UK returns team too. I can only say it was a good experience. The unit I bought was not suitable for my needs. Not their fault. Thanks for the good service and I will be ordering from you again. .”

Posted 3 years ago

“After recently trying to purchase an item over £900 and going through the checkout procedure I was emailed to inform the would an "extra" £100 shipping fee because it was a freight item. The email said they didn't know this until after the order was placed, which nonsense as it clearly stated on the item description it was freight and mentioned no extra payment was needed. So they processed the order then tried to charge me £100 extra and lied to me in the process. I used to buy from them a lot but no more. I don't even mind the extra £100 it is the blatant lies that they "didn't know it was freight", when it clearly was advertised as such. Bye bye DV247 and Musicstore.”

Posted 3 years ago

“Just really bad overall, they will say things are in stock when they are not and at times they will flat out not send the things.”

Posted 3 years ago

“I ordered a Traktor s2 Mk3 DJ Controller, I had the item delivered to where i work as i was most likely going to be there when it was delivered. The item was faulty so i contacted them and told as i was a business customer i would have to pay to return the item. Im not a business customer, this is for my personal own use. Handle this company with care. Never again would i purchase here.”

Posted 3 years ago

“This is just the worst company to buy anything in the UK. They do fake advertisements selling products that doesn’t correspond to the reality and then they also sell faulty items which they don’t want to exchange. I bought a motu 896mk3 for 600£ which they say on website to be standalone when’s not also the motu it’s faulty took me 2 months to realised they only offer to fix it even with my complains, I spend 4 weeks with out the motu while they repairing it , when it arrived still faulty .... they don’t answer the phone and the manager is always busy to deal with you !! I highly recommend don’t buy from here !!!”

Posted 3 years ago

“Terrible service. Patronising staff all round bad buying experience”

Posted 3 years ago

“AVOID THIS COMPANY AT ALL COSTS!!!! Ordered a XDJ700 over a month ago and as I have a limited company and this item was to be used for corporate events, opted to claim back to VAT. I put in my address and looked forward to receiving my goods. A week later I received an email from someone called Fabian who worked in Germany which despite this company having a showroom in Romford and giving the impression of being UK based, is actually where your goods are in the main shipped from. Apparently my business was registered for VAT at an address that I'd never heard of (it isn't) and Fabian had discovered this by searching my business on a European business website (my company is registered in the UK) and as such, Fabian had shipped it to this the wrong address. When I called and spoke to him he laughed at me, insisting that the issue was mine and that my company was registered elsewhere (It is not) After a week of hitting my head against a brick wall by calling Fabian in Germany at significant cost, I decided to take this up with Mark Griffiths the manager of the UK operation (available on 01708 771991 if ever you have a similar issue) Mark assured me that this wasn't the way the company operated and that he would contact DHL to see if they could re-divert my order as it was on a container ship bound for the UK. A week later, still no sign of my order, the last email coming back from Mark Griffiths, the UK store manager reading: ------------------------------------------------------------------------------- Hi Adam, Apologies for the delay on your order. I’m sending this email to confirm the parcel is still on route however it’s going slower than expected. Unfortunately DHL are trying to keep up during a very tough time. I’ve informed them of the change of address as requested and once I have any updates I will be in contact. ------------------------------------------------------------------------------- The fact that a company of this size could mess up a simple order soo dramatically and refuse to offer a refund even after admittedly making the mistake is astounding. DO NOT ORDER FROM THIS COMPANY EVER”

Posted 3 years ago

“Disgusting , fraudulent people. They have monkey as a customer services. Good luck to anyone trying to get a refund. Should be reported”

Posted 4 years ago

“Fast efficient service with minimum fuss. Goods came a day early, very well packaged, everything there, expensive Tube amp works just fine. Noteable contrast to previous order of same product from large U.K. retailer, which was a total fiasco. German efficiency?”

Posted 4 years ago

“Order was placed as online pre-order date was convenient. Never received item on schedule. Looked online prior to calling and the in stock date had changed by over 3months. Called to get a refund and that will now take 5-7 working days! Furious is an understatement! Avoid! Lying and money grabbing! You won’t get what you ordered on Time if at all”

Posted 4 years ago

“Ordered brand new guitar. Received ex display model with visible discoloration on fretboard which I was unable to clean. I have been held with no options to deal with for a month because appatently they have to cosult all refunds with office in Germany. They offered me partial refund of 5€ (yes euro) even though I paid in £205 in Pounds sterling. I asked them to take guitar, fix IT and send it back to me or replace with brand new model that I should get at first place but I have been told by manager Mark Griffiths that they cannot be bothered paying for 2 more deliveries which they would have to to replace my faulty Item. AVOID THIS SCAM OF A COMPANY”

Posted 4 years ago

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Dv247.com is rated 1.7 based on 128 reviews