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Dv247.com Reviews

1.7 Rating 128 Reviews

16 %

of reviewers recommend Dv247.com

Company Reviews

Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Dv247.com 5 star review on 30th October 2021

Dv247.com 5 star review on 12th June 2021

Dv247.com 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not under any circumstances send any money to this company you will not receive your item you have been warned I only wish I read reviews before buying and being scammed !!! If you have bought something good luck trying to get it and speaking to a customer service who just constantly lie never answer emails,seriously don’t be tempted by there cheaper prices it’s all a scam to get you to part with your money Please take my advice and the reply below is a absolute joke don’t make out this company cares because you don’t I challenge anybody to get help from this place !”

Posted 1 year ago

“Poor website. Shoddy experience and useless customer service. Avoid DV247 at all costs. there are better services out there. I tried to order something on the DV247 website because they were the only company in the UK selling it. Normally I would (and will always from now on) buy from Andertons or GAK. I couldn't place the order online. Called up their sales team, Matt, who answered said I could place the order over the phone and took my details and the payment. He said I would receive the email and tracking the same day and I should have the item on Monday. No email confirmation. Nothing. Called saturday. Got a rude customer support guy who basically said "Our systems work differently" when I asked why I didn't get an email or tracking number. On Monday, I called up and got hold of Matt who was puzzled and asked me all the details again. Said he would talk to his management (for what reason I have no idea). He didn't call me back and it's now been 3 hours waiting to understand what is going on with this company and my order. They have taken my money but no sign of my product yet. Such companies do not deserve to be in business. They are bad at everything. Maybe this poor level works in Germany where I think their HQ is but for the UK, this is way below par.”

Posted 1 year ago

“This is my 2nd order with Dv247 and both orders were delivered on time and when stated. I didn't need next day delivery so free 4-6 day delivery was fine. Thanks, Jayson”

Posted 1 year ago

“Purchased microphones from them in January. By May/June had major issues where one would stay on and both kept popping down my speakers, attempted to have these issues sorted under through them as they weren't even 6 months old, they told me to send them back for them to send to the manufacturer and didn't give a timescale of how long this would take (as a working DJ this is not possible unless you give me a timescale), so this couldn't be done. They offered no interim loan equipment, so I suggested either a refund or replacement (as was within my rights) they ignored all my emails after this point! Further to this after several more back and forth emails with people who have no customer service skills, they HAVE STILL DONE NOTHING TO RECTIFY THIS almost 2 months on.... AVOID”

Posted 1 year ago

“I ordered a Roland SPD-SX-SE on 2nd May. I understood at the time that these units were in shipment from China and delivery may take some time. Other suppliers said the same thing. The unit was sent from Germany on 23rd June. It arrived at UK customs on 27th June. It is still stuck in customs more than three weeks later. This is why you should not use this company: 1. DV247 appear to have no order tracking system and weren't aware there was a problem until I contacted them. 2. They are unwilling to accept any responsibility for the customs problems and blame it on the couriers. The issues seem to relate to missing paperwork for which they are responsible. 3. Their staff in Romford are doing their best but they are understaffed. As a result no one takes ownership for any of the problems. You are passed from pillar to post with no one taking personal responsibility to sort out the problem. They all blame it on the head office in Germany. 4. Due to the understaffing you cannot get through on their phone lines. My average wait has been around 20-25 minutes. 5. When you phone and are stuck in the queue, there is an offer to get a call back. It doesn't happen. 6. If you try to contact them by email you get a standard 'we are super busy' response and no one responds. 7. When I finally spoke to someone at DV247 they said that around sixty parcels had the same problem as mine and that the backlog was starting to clear. 8. Twenty days ago they said that the customs problems were a priority and had been solved. It is over three weeks since my Roland SPD order arrived in the UK. I'm still waiting with absolutely no communication or update from DV247. I feel helpless, abandoned and very angry! This Roland unit was a present to my son, a professional musician. I'm at a total loss to know what to say to him.”

Posted 1 year ago

“Agree with loads of reviews on here ... disgraceful company, says based in UK, doesn't respond on phone or email, promises delivery dates and nothing arrives for weeks ... AVOID”

Posted 1 year ago

“Do you ever pick up your phone? Me and my bandmate have been trying for 4 days to get hold of you through phone and email and you've yet to respond. The product we received is either faulty or not to spec we have detailed this clearly in the numerous emails we have sent to you so that we can organise a return. We have tried your German and English numbers and email addresses. We have tried different departments of your UK numbers. Shocking customer service we will certainly never be dealing with you again unless this is resolved to a satisfactory degree. Please contact us ASAP!”

Posted 1 year ago

“Predatory company that ships items from Germany with little to no indication this is the case. There is not a single reference to their warehouse being in Germany anywhere on the DV247 website. They have since been reported to Trading Standards, and they have informed me it has been raised further because the information displayed on their is "Incomplete, Confusing and/or Inadequate". Companies should not be legally allowed to trade like this, also they make sending stuff back and getting in touch as difficult as humanly possible! Absolute cowboys! Avoid at all costs!”

Posted 2 years ago

“Spent £100’s, was sent a totally different product and they say they’ll arrange exchange but never do so, 6 months gone.”

Posted 2 years ago

“Ordered an Alesis Crimson 2 Drum Kit Ordered an Alesis Crimson 2 Drum Kit. The snare was faulty from first play. Other problems also developed with the kit. Reported the snare to them within a week or so of having the kit. The snare is bespoke to the kit. Nevertheless,1 year and 6 months later still no replacement snare despite many false promises and numerous excuses! Other problems with the kit were put down to Heavy Mis use with excessive wear to all the pads. I have clear evidence to suggest otherwise. This cannot be discussed in detail for legal reasons. I threatened with legal action but still no positive response. I was left with no alternative but to take legal action as they clearly had no intentions of ever replacing anything with the kit! The case is now in the process of being heard by Luton Court. These are a dreadful bunch with no idea about customer after service. I will post the outcome of the case once it has been heard by the judge. My advice would be to avoid these, you may get things slightly cheaper but God help you if you run into an issue with your purchase. It is also worth mentioning that anything you send back goes to Germany with a very very long turn around. What I have had to go through in regards to stress and pure anger and frustration would not be something I would wish upon anyone. Disgraceful company”

Posted 2 years ago

“Doesn`t answer calls or reply to emails. Rude company!”

Posted 2 years ago

“The worst shopping experience of my life. To add insult to injury, in response to my initial review in Trust Pilot, DV247 now claim that the guitar was ''returned damaged'' and that they replaced the neck out of ''good will'' as it was not covered by warrantee! This is untrue. According to the Consumer Rights Act, DV247 are obliged to replace faulty goods for up to six years. After six months the onus would have been on me to show that the fault existed when I bought the guitar. The truss rod Alan nut, when I came to adjust it for the first time, was quite simply, not in the cavity. Shining a light in, all I could see was a solid wood recess. In my online conversation with James he said the following: ''I also do in-house repairs where possible so the guitar passed through my workshop briefly and I spent an hour trying to excavate all of the sawdust compacted in the truss access...only to find the truss nut had been ground out''. This is obviously why DV247 never raised this as an issue with me. It's worth noting that after three months of never getting back to me, DV247 responded to this review within an hour! To do so, (after one, of many similar bad reviews) and try to imply that it was somehow my fault, and that they were doing me a favour - after ignoring me for three months - before getting around to doing what they were legally obliged to do, should tell you all you need to know.... My original review was: I had the worst shopping experience of my life with DV247 Ltd. I bought a Fender Telecaster Pro 2 from them, which had a serious manufacturing fault. Even contacting them to organise return shipment was a nightmare, and established a pattern that was to continue for over three months: Hours waiting on the phone listening to their (deliberately?) irritating soundtrack, sometimes getting suddenly cut off. I was promised return calls that never once happened. My emails requesting updates were ignored. I ended up going to the Citizens Advice, who helped me draught two letters to make a claim in the Small Claims Court, both of which were ignored. I managed to have an online conversation with James, who I was told was their guitar tech, but who told me that he was 'a sales person'. James said that he had attempted to unsuccessfully repair my guitar before deciding that it was beyond his competence. The Guitar was then sent to Germany. After another frustrating round of attempts to speak to someone at DV247, I was eventually told that it had been sent to Fender in the USA, but when I got it back, the repair slip said that the work had been done in done in Germany! Yesterday, after 3 months, without warning, my guitar turned up again with a new neck. A job that my local luthier could have done within a couple of weeks. I am a professional musician, and rely on my guitar for a living. I was forced to borrow guitars from students. I feel that I have been treated with contempt - that once the sale was made it was irrelevant to them how long I had to be without an instrument that I had paid over £1,500 for. They simply ignored my requests for a replacement, or a refund.”

Posted 2 years ago

“AVOID !!!! To buy here, same history than the others happend to me they make a mess whit your order and will try to trick you somehow”

Posted 2 years ago

“Having placed an order for a drum amp with DV247, I then -somewhat ruefully - read the reviews and started to wonder whether I’d done the right thing. But I have to say that I found their services more than satisfactory in all respects. The ordering process was straightforward, and I was even able to get a little interest-free credit by using PayPal. Once I had registered an account with DV247, I was able to check the projected delivery date, which proved to be 100% accurate. Yes, goods come from Germany, but my drum amp arrived in good condition, on the correct day, and within ten days of my ordering it. I haven’t needed to contact customer services for any reason, and on the strength of this recent purchase, would have no hesitation in using their services again in the future.”

Posted 2 years ago

“Just avoid! Took my money. Item never came. Many, many, MANY attempts by every conceivable method to contact them have been ignored and remain unanswered. I haven't a clue what's happening with my order - if anything at all! Sadly, I won't be dealing with them again. I remain very frustrated and very cross as in the past I have bought from them and they were fine.”

Posted 2 years ago

“Item promised before Christmas. It's now been a month and no item or contact. Ironically sent me an email asking go review the product. Not impressed”

Posted 2 years ago

“Same story as all the others. Item was "in stock at UK store" But surprise its coming from Germany and thats when the problems started. Anyway same long sad story and paypal claim is in. They like to keep your money as long as possible to prop up the ailing company”

Posted 2 years ago

“I am Yoges Kiruba. I don’t get my stuff yet. Awful ordering experience for my first, and last order with DV247. In Stock, but then the order seemed to 'get stuck' and no one could tell me why. Web based "Track Your Order" doesn't track your order and emails and requests for call backs are completely ignored. Delivery guy asked again Vat £113. But already I paid with VAT. This is awful experience in my life.”

Posted 2 years ago

“In a nutshell do not order from them. I Ordered a keyboard and they offered me a package deal with the stand and chair. I only only received the keyboard and almost a month later still no sign of the rest of the order. I have emailed multiple time and called numerous times too. All these attempts and not a single response. Very bad company to order from. DO NOT BOTHER WITH THEM. I SHOUKD HAVE HAVE PAID EXTRA TO A LOCAL SHOP THAN WASTE SO MUCH TIME TRYING TO GET MY MONEY BACK.”

Posted 2 years ago

“Very shoddy service, after making it extremely difficult to return I was only refunded 80% of my initial purchase price. The item had been tested and was returned in perfect order. No explanation given. Just a lot of ham translated from German small print stuff. I would never buy anything from this company or for that matter any German based retailer again. Sadly you cannot give minus stars as any seem quite inappropriate.”

Posted 2 years ago

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Dv247.com is rated 1.7 based on 128 reviews