DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,047 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are without a doubt the Worst courier delivery company EVER in the World. So congrats on that title well done MUPPETS”

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Posted 3 years ago

“very poor service, receive an text saying delivery that day, check the tracking, only one of three items have been checked on to the lorry. No delivery that day. Receive a text 2 days later that it will arrive that day and again they dont show. The live chat customer service is nearly always unavailable and takes about 30 minutes to get through on the phone. Still waiting for my delivery, 4 days after expected arrival.”

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Posted 3 years ago

“order 5 doors from BQ ,2 days later get text from DX saying they will deliver next day ,never came ,phoned BQ who said DX had delivered them and i signed for them ,a lie i was at work ,my husband was in all day and they never came ,now they say i signed for them at my front door in a area i dont even live in ,BQ say its not their fault and cannot get in touch with DX ,700 pound and dont know what to do ,any advice please”

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Posted 3 years ago

“Using the DX tracker, my new mattress (with next day delivery) was shipped from Southampton to my near by depot(gretna) on a Wednesday. Thursday then showed it was placed onto outward van for delivery. I waited in all day, But no show. End of Thursday, my order showed on tracker that item was scanned back into Gretna depot. Same results on the friday, and saturday. Monday came, not movement. So tried to phone DX. No one picking up. So tried their online chatline. After filling in the necessary online questionnaire, their system showed no one available to chat with me. So i sent DX a complaint email Tuesday morning, i get a text and email to state that item WILL be delivered between 08:00 and 18:00. So again, i stayed home all day, didnt do anything to miss the dx van arrival. Its now 19:02, still no show. Not happy. At all. So checked tracker. It shows item as being at Southampton. I could be wrong, but unable to get hold off DX for an update. I even spoke to a kind chap on the phone who sold me the mattress, even he could not get through to DX as no one answering the phones. Having read other reviews ref DX, and having used other couriers such as Hermes and DPD, then DX need to come out of the nineteenth century. I can see why there are so many negative reviews ref DX. At least with DPD, they use a live van tracker /location app, plus the driver keeps us updated. Come on DX. You cannot treat customers like this. Dont tell us you are on your way, then get abducted by aliens (might aswell as since then dont update us) Will put another / updated review on when a Dx van actually appears at my door”

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Posted 3 years ago

“Dreadful. Had one delivery 'rescheduled' only to be told 2 weeks later it had been delivered (it hadn't) and had to reorder the item. The same thing has happened again! Unable to speak to customer service and promised call backs never happen. Avoid at all costs.”

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Posted 3 years ago

“Had one parcel delivered to an address two roads away because apparently the driver couldn't find mines. Also my second parcel has yet to be delivered, its been well over a week late. Have no idea where it is or if they'll ever deliver it. Really poor communication and can't get a hold of anyone”

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Posted 3 years ago

“WORSE DELIVERY EVER!!!!!! Tried to get a dining table and chairs delivered. First date reorganised as it was not scanned properly then only delivered the chairs. From then on it was an absolute disgrace of customer service. Delivery dates not Met, no communication from the company over them. Had to call them to be told it’s not Coming. Very poor excuse of an apology. No explanation for the no delivery. When it was then delivered the drivers were rude and unapologetic. I would highly recommend avoiding this company or any company that use them as a delivery service. Absolute disgrace of a delivery company”

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Posted 3 years ago

“Keep saying that item delivered it has not been delivered ordered 14 days ago can't get answers from DX.”

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Posted 3 years ago

“Allegedly attempted delivery - they didn’t! Tried in vain to contact by phone and online chat. Sent online msg but no response. Useless.”

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Posted 3 years ago

“The customer service sucks. When calling customer service, you will be on a stupid long hold then the call get disconnected. There is no bank or center you can go in person to get your money out of your card, and if you use other bank services, there is always a stupid charge for every single transaction. When opening an account on the card, you get easily get confused by the set up and structure!”

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Posted 3 years ago

“Worst delivery worst, 2 days in a row they didn't even ring my flat and left. No way of contacting them at all their phone is automated only and no email that will get back to you”

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Posted 3 years ago

“Nothing Great at all. They sent me an estimated time of 2 hours but it was a lie. I was waiting for the whole day as a dog and they didn't deliver anything. Instead, I have received a message they would TRY again the next day. Nice! 'Try' on me! Am I a rabbit for them! But I paid for this service and quite a lot!”

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Posted 3 years ago

“Parcel didn't turn up after rebooking it for a certain day and address,then tried to blame me,no way to phone them,the live chat doesn't work,”

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Posted 3 years ago

“Items did not arrive on scheduled day. Rearranged delivery, still didn't turn up. Avoid”

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Posted 3 years ago

“If there is less that 1 star I would happily give that rating. Such a worst experience from DX express.”

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Posted 3 years ago

“I know of a DX delivery driver who is actually stealing peoples items. He burns the plastic wrapping and cardboard every night after finishing”

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Posted 3 years ago

“Parcel meant to delivered on Friday, now Saturday night and still nothing, useless company”

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Posted 3 years ago

“Terrible company! Tried to contact their automated system to re arrange delivery ...wouldnt let me do it ...even giving my postcode and ref number... cant speak or online chat with any human being ..... so fustrating ....please avoid”

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Posted 3 years ago

“How can this company continue to trade with such bad reports. They are going to be responsible for bankrupting me as my main supplier uses them-atrocious, awful and dreadful. Its a shame they dont give less than 1 star.”

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Posted 3 years ago

“DX has lost 2 valuable parcels from an electrical company i purchased several goods from. And would you believe it the electrical company sent a replacement and guess what that too has gone missing. A very. DISHONEST company who looses parcels and makes excuses. DEFINITELY NOT TO BE TRUSTED.”

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Posted 3 years ago

DX is rated 1.2 based on 2,047 reviews