DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,442 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting for my package since 13th. It was meant to be delivered on 13th Dec but no one even attempted delivery, sent email to DX got no response. Then they rescheduled delivery for 14th again no show. Again I was told it will be delivered on priority on 15th again no one delivered. No response from DX. Can someone from DX please tell what's going on with the parcels.”

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Posted 2 years ago

“Terrible service! Resheduled six times,due for delivery tomorrow,keeping fingers crossed but not hopeful at all.have lost money from waiting in.all at their convenience! Appalling.eventually can see it going to court,hope package not chucked!”

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Posted 2 years ago

“No star to be given actually, terrible service without an actual live customer service line to contact to. My delivery was re-scheduled for 5 times. Every time they booked a day of delivery and come out with a message saying 'unable to deliver as expected' without telling me why. I wasted my whole day waiting for the delivery which will never arrive! Still waiting for my parcel and their reply.”

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Posted 2 years ago

“Completely useless. Waited 3 days this week for failed delivery and they blame me for not being available. Very very annoyed.”

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Posted 2 years ago

“I have used a lot of courier services but DX are the absolute worst. They have lost a package worth £400. They keep saying it is about to be delivered but when it comes to locating it they cannot find it. This has been going on for over a week. The package was supposed to arrive 7 days ago. Their customer service is absolutely useless, just a series of automations and chatbots. Look on Trustpilot under DX rather than DX Delivery and you will see their true rating of 1.3 stars which they keep trying to supress.”

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Posted 2 years ago

“Terrible delivery service, waited over a week kept receiving texts that the parcel was going to be delivered between a certain time but did not turn up. After making many calls I finally received this. I wasted three days waiting on the parcel. Definitely do not send anything with this delivery service.”

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Posted 2 years ago

“Ordered from a supplier and dx was delivery company. Left parcel outside my home and have said I phoned them asking to leave outside however can't provide me with the audio call as they are lieing. Total Sham of a company taking photo of deliverd goods then picking the item back up? Nothing but theifs”

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Posted 2 years ago

“DX supposed to deliver on Wednesday then on Thursday, then promised it would be Friday turned out they have now changed it to Monday. Order cancelled, I feel bad for sellers as this is the 3rd time.e this year I have had to cancel an order bei g delivered by this company. Even after cancellation they still insisted on trying to deliver one item 3 separate times over 3 weeks,each time the driver was sent away!!”

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Posted 2 years ago

“For the 3rd day running my parcel is being delivered 'today'. It still hasn't arrived, there's not phone number to call and no one available to respond on chat at 4:30. Terrible service.”

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Posted 2 years ago

“DX are the most incompetent couriers out there. Every single time we get something shipped with DX the cannon find us so don't bother trying. We work from home and are always in, yet countless times we've received "sorry we missed you"”

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Posted 2 years ago

“Take a day off work to wait in for my parcel which doesn't arrive. Reschedule it for another day. Tried live chat to confirm but always busy. Contacted them via their website to confirm rescheduled date & apparently there's an "internal issue" with the contents of my parcel. Pretty sure that's code for "it's smashed" but when were they going to tell me? Why did they let me keep rescheduling a delivery they knew wasn't going to be delivered?!”

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Posted 2 years ago

“So awful. I’m very stressed as 3 times I was told my order was coming but I’m still waiting. I’ve called the store I purchased from and they said that if it’s not with me today they will use another courier and get another out to me. I will never purchase if DX are the courier. I think it’s lost!”

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Posted 2 years ago

“Absolutely awful. If you order anything from anyone and they say they use DX just cancel the order. It will more than likely go missing. Just save yourself the heart ache. Why angling direct have started using these is beyond logic. Even this complaints log is dross. How many days did it take to arrive is a question ?!? How about NEVER on multiple occasions because you’re useless ! Who made the delivery ?!? NO ONE WAS THE ITEM DAMAGED ? Are you taking the Mickey out of customers or something ?”

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Posted 2 years ago

“I wouldn’t let this people deliver anything if I have choice the worse’s delivery I have ever seen . Absolutely awful and unprofessional . I wouldn’t buy anything online if I know this company deliver my items .”

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Posted 2 years ago

“Awful service. 3 parcels undelivered after weeks waiting for first one. No one update you what's going on. Just sends out times to sit at home and wait Waste of time and money. AVOID. Look at the reviews... same issue every time.”

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Posted 2 years ago

“Parcel delivered to wrong address twice, says left in a safe place when not requested to do so. They might aswell not send the wagons and save fuel.”

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Posted 2 years ago

“4 false attempts to deliver important documents and still not received. Absolute joke! Never use DX couriers - worse in UK.”

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Posted 2 years ago

“DX Tracking States the Following: Monday 04 Dec 2023 02:57Hrs "Out for delivery today" Nope! Waited in all day, Delivery depot is 14 miles from my address. No Further Update. Live Chat Useless. DX So called Xperts. I thought My Hermes (Evri) was bad, but this shower, DX puts even Evri to Shame. I remember when DX was Nightfreight, nothing has changed.”

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Posted 2 years ago

“Absolute joke of a company never using there service again twice they said nobody was home when in fact they were the ones who did not come this company is a joke and needs to be shut down been over a week and no sign of my parcels.”

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Posted 2 years ago

“Always ordering via Amazon, first time that DX were the company. Failed to deliver up to 3 times now and yet other companies are getting through at the same time. Chat is useless and dont bother phoning its all automated.”

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Posted 2 years ago

DX is rated 1.2 based on 2,442 reviews