DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,048 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This five star For Justin very helpful guy and quick respond for any further assistance. Very helpful customer service Thanks again Justin you are star Kind regards”

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Posted 3 years ago

“DX promised on its tracking system to deliver within a 2 hour slot so waited in for 2.5 hours and as other customers have also found it never arrived. I have contacted DX and complained and asked that a Manager contact me to explain why the service is so appalling and unreliable and requested a precise slot for the redelivery otherwise to send the item back to the seller and explain to them what went wrong. Not too surprising i have had no contact from DX and it is now next day. On the feedback about 25% are dissatisfied, which is an enormous amount of customers. I find DX to be absolutely useless and incompetent. I have wasted 2.5 hours of my valuable time so far plus writing this and waiting around for a delivery that was never going to happen. DX have not and did not contact me to inform me that it would not be delivered or when they were thinking of delivering or what plans they had. Its tracking system is a total shambles and is unreliable and definitely cannot be believed or relied upon at all. If you use DX you use them at your peril as you can clearly see over 25% are extremely unhappy with their services, which backs up exactly what i have just experienced. So beware and be warned if you are a seller my advice would be to steer well clear of DX as the risk is to your good name and company due to their disorganised and unreliable service will have a negative effect.”

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Posted 3 years ago

“They sad they delivered my parcel and they didn't and sgs enginering wich i purchase the air compressor are on the side of this shamley company”

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Posted 3 years ago

“Terrible service. These guys are surving just because of the contract they have from Indian consulates. The staff at Indian consulates will push you for using this service though their service is appalling. Could be because they may get commission out of it. They discourage using the royal mail special delivery though it is only half the price of what dx is charging. I think this is unfair and we need to think about moving legally against this exploitation.”

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Posted 3 years ago

“Agree with everything others have said about this absolutely useless company. Waited in all day as others did, checked emails and told my parcel was delivered successfully at 10.30am. They'd dumped it at the front door of block of flats and somebody pinched it (if they had actually delivered it) now struggling to get refunded !”

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Posted 3 years ago

“Terrible appalling service. They are the only delivery company that seems to send my parcels to another address which is similar to mine. Today I painfully made the effort of driving to that address to plead with them to send them away when my parcels get delivered there and to collect my parcel which they had supposedly delivered there today. Guess what, the older man had been home all day with no delivery coming in. He even took the Liberty to check with the neighbours in case anything had been dropped off though he was home all day. Absolutely nothing was delivered. They are liars and are rude as well when u try to get in touch with them. They should be shut down by the standards trading Board and companies that really appreciate repeat business should never use them!!!! Such a shame, waste of time and space too.....”

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Posted 3 years ago

“Waited at my allotment all day for a delivery that never came.”

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Posted 3 years ago

“Waited at my rural farm gate on and off for 2 hours after following my delivery on your app even though he came within 1 Mile of my address to then get it can because you require more information because I put a note online saying “ call number on my gate “ as after having to have previous parcels unfortunately delivered by DX including passports I know that they couldn’t care less and are happy to mess people around.I WOULD NEVER USE YOUR COMPANY TO DELIVER ANYTHING!”

Helpful Report

Posted 3 years ago

“This is the most nonsensical delivery company out there AVOID!! If I could give minus stars I would. I ordered a package through a company that use Dx delivery - unfortunately for them. The day after placing my order I received a tracking number and the next day an email and text from DX Delivery to tell me that my items were being delivered the following day between 09.36-11.36. So I took time off to be in as my items cant be left unsigned for. The day of delivery whilst waiting at about 11am I receive another text to say the delivery has been delayed. Fine I think, traffic or some like, I should be hear soon. At lunchtime still no sign so I contact DX and hear that they don't even have my items- they blame the seller and say its just an automated system. I call the seller who say that DX have failed to collect for 2 days! So there am I waiting for something that still hasn't been collected by DX despite them giving me a timeslot. After much wasted time on the phone with the seller and a manager, I get a text saying that its being delivered on Friday- more time off arranged. I check again on Thursday afternoon to be told that it may be delivered on Friday, but more than likely Tuesday the following week as they need to move it (past my house) from one depot to another! This actually makes the reason for my purchase useless and my only option is to go and collect it myself. I'd have been better off collecting it from the seller as they are closer to me. I could blame the seller here, but I don't think its their fault. They have been great trying to resolve it from their end. They have told me they are in a contract with them and have to use them despite continually getting poor feedback and reviews because of them. DX Delivery if you are listening to this, sort it out! And others if you are thinking about using this company to move your freight, look at reviews from companies that use them first because when I check the reviews of my sellers it all relates to poor and inefficient delivery, now I see why!”

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Posted 3 years ago

“First attempt driver could not locate my address, Second attempt, DX had shortage of staff, so again no delivery. And they do not even allow collection.”

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Posted 3 years ago

“No notification of delivery, only found tracking number from the company I ordered from. Tracking gave me today's date only. Called 3 numbers to find my delivery to be told would be with me by 16.40. Drivers number invalid so couldn't confirm. No delivery arrived or notification. Poor company and totally unreliable”

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Posted 3 years ago

“As the other reviews suggest. It is a shady company and does not delivers your packages. On top of this it is appalling that a company like BLS Spain is using their services for sending people's passports in courier. There is absolutely no way to talk to a human and nothing helps, the customer care has no idea what is happening, drivers don't exist in this company. They should just call the customers to visit them and collect the parcels if they haven't already lost them. Actually surprised no one has put a complaint through to the Financial Ombudsman or just SUED this company as this is what they deserve. I may proceed to go this route and sue them.”

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Posted 3 years ago

“What a shower of ...... Tried to contact the depot on a card that was posted through my letterbox. 45 separate calls over 1 hour and not one pick up. Each time my phone timed out on the call. Spoke to complaints who passed me onto customer services, then on to a depot in Mid Wales. I'm in Cambridgeshire. I wouldn't use this company to send a bad smell. Pathetic.”

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Posted 3 years ago

“DX is the worst delivery company that I have dealt with. Everyone out there never use them. They loose parcel's.”

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Posted 3 years ago

“Dx claim to have delivered a parcel to me but they have not. Said they would deliver Tuesday. Didn't. Said it then arrive Wednesday. Didn't. Now they say item was delivered Tuesday... It wasn't. Phone robot is no help. Absolutely no way to speak to a human. Absolutely shady company.”

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Posted 3 years ago

“Customer service is non existent, the worst delivery service I've ever known. To be left without your medication and not being able to get any answers is a joke.”

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Posted 3 years ago

“DX delivery is contracted by my pharmacy to deliver my medication, I have been receiving parcels once a month for 8 months now. TWICE they have been minimum a day late, bear in mind this is life supporting controlled drugs they are failing to deliver on time, and I've been left without my medication (which is necessary to keep me alive!!!!!) They don't have any customer service whatsoever, the online form is a joke... absolutely shocking.”

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Posted 3 years ago

“Awful service, awful customer service. That about sums up my experience. Nobody at DX seems to care that their service is terrible and their staff are useless either. Avoid at all costs. If I could give no stars I would.”

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Posted 3 years ago

“I had 2 orders from same company arriving by DX on 3 tracking numbers so went online to arrange all 3 to arrive on same day 9th which was also confirmed by their 'Live Chat' - easy yeah?.....NO!! One was delivered on the 5th and left in driveway, 2nd has been returned to sender (said sender had requested a return but they hadn't) and 3rd not booked out for delivery so now scheduled for 10th. Useless company!! I've informed my supplier that I will not order from them again if they deliver via DX.”

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Posted 3 years ago

“We had a delivery booked for signature. Got an email stating failed delivery as the driver couldn’t find address. This is a first. Sat nav puts you outside our house. Clearly visible and never had this issue”

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Posted 3 years ago

DX is rated 1.2 based on 2,048 reviews