DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,442 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never turned up, kept a eye on delivery map was only 2 mins away then driver just disappeared. No communication a wast of 3 hours!!!”

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Posted 2 years ago

“This company is a joke! Parcel was not collected for 3 days! On 1st day driver decided not to come. On 2nd and 3rd day depot didn't mark my parcel for collection, but when you check tracking it's marked in transit waiting to be out for delivery! So obviously someone is lying!!!! RUBBISH!!”

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Posted 2 years ago

“The delivery service from this company was absolutely appalling, and probably the worst experience I have ever had from a delivery company. I got a message to say the consignment would arrive between 8am and 6pm on Friday last week, so I arranged to work from home and waited in all day for it. They didn’t turn up at all and didn’t contact me at any point. I searched online for their customer service details and sent a message asking them to contact me. The company ignored that message and instead delivered the consignment (which is very bulky) today to a neighbour while I was out, and the neighbour then left it on my front path where I found it on arriving home this evening. The company has also handled the consignment quite roughly because the packaging for the 3m corrugated roof panels was hanging off and the edges were scratched.”

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Posted 2 years ago

“DX Inverness delivered on time and delivered on a Saturday morning 9am. Had feared the worse reading some of the reviews but fair play to them. I will give them 5 out of 5! Great service.”

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Posted 2 years ago

“The delivery by DX was excellent. On Time and very helpful drivers Neil and Rodger were very professional . We will use your service again . We rate your service as 5 star. Best regards Peter & Elizabeth”

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Posted 2 years ago

“Utterly incompetent company. Failed to deliver and "customer service" line cuts off after 25 minutes wait without any answer. Avoid at all costs”

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Posted 2 years ago

“So far I have joined the ranks of people who can not get a telephone answer and the chat is useless, my item is due for delivery Saturday and I know from other reviews, DX do not deliver on Saturday's and do not deliver to this area so will use a partner courier, but I can't get through to find out who that will be! Like so many reviews , if I had known who the couriers was I would not have ordered from this company.”

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Posted 2 years ago

“Total shambles said they couldn’t deliver as no one in,we were in all day,tried contacting them absolute waste of time they should be reported ,why Amazon use these people I don’t know”

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Posted 3 years ago

“Hopelesss they only deliver monday to friday daytime with no time slots. Guess what DX,, people have day jobs!!!”

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Posted 3 years ago

“First attempted delivery the claim was nobody at home, left calling card. Second attempted delivery absolutely nothing all day, the tracking kept saying on the vehicle and now says returned to depot. Now,apparently, I have requested another delivery date which must have been when I was sleeping. I am so clever. I have lost 2 days waiting at home for the delivery, this is a car part of which the garage has now stated unable to fit until Monday (assuming I do receive the part) so I have lost the car for the weekend. Fantastic.”

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Posted 3 years ago

“Never turned up and the tracking went off”

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Posted 3 years ago

“Rubbish company dont bother if you need something urgent their drivers pretend they have tried to deliver and left a card whrn they dont waiting in all week now same excuses”

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Posted 3 years ago

“Told my item from Wickes was going to arrive before 12 noon. At 18.37 I am still awaiting my delivery. The question is will I get it tomorrow or will I ever get it from this delivery company.”

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Posted 3 years ago

“On the original delivery date they told me they 'couldn't access the property' (someone was in all day), then failed to show up for the two successive redeliveries. Total lack of communication from them, and the absolute worst customer service I've encountered - live chat on the website only works sporadically, and impossible to get anyone on the phone. My parcel still hasn't arrived. Would actively avoid ordering from anywhere that uses DX as couriers.”

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Posted 3 years ago

“This company are an utter joke. Absolute farcical entity. Blatantly lied about attempting to deliver a very important item today, despite us having Ring camera doorbell which proves nobody came at the time they supposedly attempted delivery. No contact number to call except a bot which hangs up on you. The live chat is barely functional and I eventually got through to what must’ve been a teenage minimum wage IT worker. I kicked up a fuss and now I’ve been told I’ll receive a ‘call’ from the support team but no guarantee the driver will come back. No explanation. No apology. Err come back? That would suggest they came in the first place. Reading these reviews, it sounds like DC are notorious for being dishonest and misleading. Let’s see what happens. I’ll be submitting a formal complaint but no doubt it’ll fall on deaf ears. I really wish we could know in advance if a retailer chooses DX as their courier, so we could steer well clear.”

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Posted 3 years ago

“Horrendous company Horrendous company. Made an order through Wickes. The driver did not turn up despite waiting all day Monday, then suddenly at 10pm, marked my order as delivered. No goods. Made a complaint and was tracked to Tuesday, no show again having waited all day, then tracked to Wednesday, still no show. Fraudulent company needs to be investigated. Total incompetence, drivers and company thieving all building supplies. This is not a delivery company but a den of thieves.”

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Posted 3 years ago

“Absolutely joke Avoid at all costs Rubbish , should not be allowed to deliver”

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Posted 3 years ago

“You never answer the phone, you never answer your live chat or inquiries made through your messaging service your tracking system doesn't work and you don't let anyone know when the parcel is going to be delivered. Apart from that great service you should be proud 👏”

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Posted 3 years ago

“Missed my house by 86 miles!”

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Posted 3 years ago

“DO NOT USE DX. I have been waiting for my Ironmongerydirect item since Friday. I called at 5pm today to be told that DX had delivered my item already which it hadn't. I was then sent a photo of a neighbour's house outside with no parcel in sight and a fake signed delivery note. Nobody had attempted to come to the door to delivery. I now have had to pay out of pocket to reorder the goods again as Ironmongery direct have to launch an investigation. What an absolute joke.”

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Posted 3 years ago

DX is rated 1.2 based on 2,442 reviews