DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,084 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,084 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Parcel left at wrong house Photo taken by the driver proves this. Well it is number 4 but not my door. Only machines to talk to. Tracking number not being recognised. Truly shocking company!”

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Posted 3 years ago

“Terrible company, the damage they do is incredible, they must go on special courses to learn this, hope they are well insured. New toilet pan smashed to pieces, see photo.”

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Posted 3 years ago

“Worst delivery company I have ever expereinced in my life, AVOID AT ALL COSTS. I placed an order on Amazon for a pair of golf shoes which should have been delivered on Decmber 31st but didnt arrive so contacted DX who told me it should be with me on 31st December but if not I would definately have it on January 4th. Got called on January 4th to be told it will now be January 5th. Got a voicemail on January 5th to advise it would be January 6th. At that point I went into a live chat to cancel the order as it had been rescheduled 6 times. The advisor I spoke to told me to call Boothen Limited and then ended the chat, no phone number, no email, no reference number, nothing. So went back into another live chat and was told DX do not have any details for boothen limited at all. I found it strange that because DX are useless at delivering my item I would need to the leg work to get the order cancelled and refunded. So i went on to google to locate Boothen limiteds details. Could not find any phone numbers or email addresses so back onto another DX live chat and this time I was told to contact Amazon and also the seller I bought the item off of which I have done. Between the 6 delivey reschedules, abysmal customer service and the difficulties with actually cancelling an order I would avoid DX at all costs. I used to workin a call centre for B&Q and it was DX who done all of the deliveries. The amount of complaints we received about deliveries going wrong was insane. It comes as no surpise to me that my DX delivery has been so poorly handled to the point where you feel DX couldnt care less whether you get your delivery or not.”

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Posted 3 years ago

“Would leave minus stars if I could. Waiting for a delivery for nearly a month. They keep saying they can't find our address. Every other delivery company has no such problem. Today I received a message saying "unable to deliver at 14:29 as nobody was in" and so they left a calling card. I was in at the time, NOBODY came to the house and, guess what - NO CALLING CARD!!! Absolutely useless and now a bunch of outright LIARS too. AVOID this company and any business that is stupid enough to use them for deliveries.”

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Posted 3 years ago

“Lost my passport in transit”

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Posted 3 years ago

“I would like to leave a zero, my item was supppsed to be here between 07:00 - 13:00. it is 16:30 and it hasn’t even left the yard according to the tracker, live chat is non existent. So I call the office and I am on hold for 30 minutes, they then put me through to express and I’m on hold for 25 minutes and given the option for them to call me back if I give a number. I am still waiting and this is a car battery that my wife needs for work.”

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Posted 3 years ago

“2 days waiting for a deliver to only to be told technical issue what a joke had tracking info for both days”

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Posted 3 years ago

“We were waiting for our passports to be returned on time so we can travel as planned. We were very worried we won't get them on time with all the negative reviews. Teodore, our courier guy, was right on time. We can now safely travel without any stress.”

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Posted 3 years ago

“Guy came with my crate just as I'd come back from walking dog. I saw him reach for his phone to inform me he was here. I waved over and mouthed the letters, "DX" and he nodded. He carried the 70lb box on his shoulder to my door without me asking. Box was in great shape. Not a mark on it. It had been strapped down securely to the truck. Could have given me an hour window, but hey 99% there. Thanks DX. Merry Christmas”

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Posted 3 years ago

“2nd day waited in for all day delivery. Not arrived again. Customer Service line closed at 5pm so too late to chase.”

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Posted 3 years ago

“Diabolical is about the only way to describe this company. From the constant lies the call centres give to the delivery drivers that have the worst attitudes in delivery, I am surprised this outfit is still in business! I have had about 10 deliveries from this company in my entire life and not one has gone as expected however them losing my passport with a new visa application is the final straw. I have paid out over £700 for my passport and new visa and all I get from anyone is "It is still in Edinburgh" and that it has missed it's connecting truck on it's journey. It has been in Edinburgh now for five days when it was supposed to be a next day service. When I ask why it keeps missing the truck for three days they get angry at me as if I have no right to question their incompetence! Complete joke. STAY AWAY FROM THIS COMPANY!!!”

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Posted 3 years ago

“Absolutely disgusted with this companies so called delivery service, waited in all day, item was due to be delivered by 3.20 pm, kept watching the updates but updates ceased at 12.20pm no notification to say parcel wouldn’t be delivered, can’t contact anyone to query this. This is a joke of a company”

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Posted 3 years ago

“Disgusting, I sat in all day to watch parcel be only 5 roads away then dissappear after my two hour slot their automated voice keeps hankering up on me but their liar of a delivery driver made a big mistake at the time he said I wasn't in half hour before my arranged slot I had a axon parcel and dead on 12 my tescos came. He couldn't access the building because I'm flat 2 he didn't bother to come here or he would have seen a house there are no flats lazy drivers despicable service they've been reported to amazon as sellers to be investigated because 6 pages of 1 star reviews is concerning now I don't know when I'm going to get my parcel if I'll get parcel but me and 3 children don't have a dining set to eat at let alone for Christmas Dinner well done DX you lot are wankers atleast employ honest decent people”

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Posted 3 years ago

“if I could leave a lower review I would delivery planned for monday 13th December waited in all day then nothing pathetic company , I've emailed them tried chat no-one there still waiting”

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Posted 3 years ago

“That company is a JOKE !!! Since a week im waiting for my parcel. Got information that I should have a calling card but it’s not true. My wife is in home 24/7 and NO ONE left ANY cards. Got cameras in front !!!!! Changed adress and today is the same !!! My sister was waiting all day and guess what ??? Calling card !!!! But we can’t find that card. What a liars. IM IN HOME AND NEED THAT ASAP !!!!!!!!!”

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Posted 3 years ago

“Absolutely awful delivery service,bought a present for my wife but it still has not turned up 3 weeks later ...Tried phoning and contacting them on their website and still nothing ...what a shower of s**t..why do H Samuels deal with them, God only knows....”

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Posted 3 years ago

“Only one star becuase no option for none. This service is terrible. To separate Day 2 Covid orders which have failed to appear by day 5 because 'shortage of drivers'. If there is a shortage of drivers why does DX a) take the orders b) send 'tracking' when clearly van /driver has no intention of delivering. The start status on Trustpilot makes me seriously doubt Trustpilot reviews for anything else. No one answers the phone and Live Chat has noone available even if office hours. DO NOT USE”

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Posted 3 years ago

“The company has promised delivery 4 days running, and simply not shown up. And now they've lost the package. Worst company ever. There is no way to get in touch with them, so have been ringing the original seller (One Garden) who have been very helpful but ultimately they need to get a new delivery company. DX are incompetent and giving everyone else the run around. Avoid at all costs.”

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Posted 3 years ago

“Hopelesss dont try to do anything with dx they will put you in dark”

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Posted 3 years ago

“Never had such an experience- original order place in July - eventually after lot if delays on part of furniture and choice - delivery was arranged - we had to take annual leave on 5 different days. Cancelled last moment in several times. Other times did not arrive and text message saying delivery arranged fir another day- without even making sure the date is convenient for us. There is no way if contacting them directly - it has to be through Furniture and Choice who were equally useless - the reason for one day was wrong address ! Another time they did not have time to load the order - what a load of poppycock !!! Never use this service or a company using them”

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Posted 3 years ago

DX is rated 1.2 based on 2,084 reviews