DX Reviews

Name: DX
Rating: 1.19

1.2 Rating 1,468 Reviews

4 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,468 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling!!! I waiting in for my wedding ring. The driver can’t have knocked as we have a dog that barks at any passer by!! But I now have to wait another week !! They wouldn’t even call the driver to ask him to turn back !!”

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Posted 3 years ago

“Parcel arrived and someone with very light fingers had removed product and left me a empty box. Courier not interested in mandatory signature message on package and just handed to my partner and ran off. I received a message to say I had signed for it but how?? I wasn’t even home. Supplier have full cctv evidence package was correct when courier collected. Currently under investigation but Birthday has passed and day ruined and I will never get back. Awaiting host of excuses from them that there drivers would never do this. 3 friends have been done by these in last month also...... Further review may follow pending outcome of investigation.”

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Posted 3 years ago

“I awarded one star as I am unable to leave zero stars. A package was due to be delivered on 30/06/2020. Nothing arrived, so I contacted the seller who contacted DX and said that they attempted delivery on 30/06/2020. This is a straight up lie as I work from home and I was in all day. I then got a tracking number form the seller and I rearranged delivery for today. It's now 8.00pm and no attempted delivery yet again. DX lie to and about their customers. There is no place in the commercial world for companies who lie and treat their customers with such utter disregard. Please if you want a package delivered on time by a reputable company DO NOT USE DX. I honestly cannot believe they had the barefaced cheek to say they attempted delivery and left a card when they didn't. They are a complete shambles of an outfit, so as I said, if you want something delivered on time use someone else, anyone else, but DX. They are an absolute disgrace.”

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Posted 3 years ago

“One Star is being generous!!! This company is a shambles. Two items sent from supplier but only one arrived, however the tracking function said BOTH delivered. Two days later my supplier has been told that the delivery of the remaining item would be that day. However at 15:00 of the delivery day the parcel was returned to depot - the tracking function said wrong address! Telephoned customer services and gave up after 30 minutes, so tried "web Chat" after 1 hour of "we are looking into your case" the agent said "Customer services would phone me, straight away" - and ended the chat. Did I get a phone call. You take a guess! Still waiting for the 2nd item to be delivered!”

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Posted 3 years ago

“Arghhhhhh, purchased 5 rolls of insulation 4th May from Homebase, paid for delivery - assured its 5 days. Hmmm. Got a text on the 14th saying its in DX depot please wait for a delivery slot..emailed, web messaged and even tried to phone. NOTHING. Now here is the crazy thing, Screwfix can deliver next day, I really wish I had bought my stuff from them. I would Avoid this tin pot company, even i these strange times they have all the signs of a fly by night operator.”

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Posted 3 years ago

“Package arrived the box was crushed, contents also smashed. I would never use them.”

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Posted 3 years ago

“WARNING do not use this company, weeks and weeks of lies after lies. Delivery slots texted to me and never turn up, last text my item was at their warehouse delivery slot to follow, I called and they gave my a story of item has to be scanned twice before out for delivery, we will investigate and be in touch,10 days later not heard, so I called them AGAIN, the answer was your item has not arrived UNBELIEVABLE this company is a pile of poo and someone should investigate them. Pity can’t give them less than 1 star just like their service.”

Helpful Report

Posted 3 years ago

“We used DX as one of our couriers. We knew of them due to all the high-brow passport/visa/jewellery deliveries they do and thought they would be reliable and trustworthy. The set-up was easy and quick. We arranged for a fast, 24-hour delivery service within the UK. However, soon, the problems started. If we were able to reach our dedicated customer service agent Beverley, we would still get extremely slow replies to our inquiries. And most of these inquiries were "where is the parcel, why is the tracking showing nothing or hasn't been updated at all in days?". Which is a question you hope you would get a quick reply to as you are dealing with frustrated customers on your end who are slowly losing faith in your brand. Both our account manager and dedicated customer service agent in our local depot provided horrible service. They were, of course, nice people but at the end of the day, the job didn't get done. Very recently, they claimed to have lost a parcel we sent, that was large enough for a grown man to lie in. We inquired for several days before getting the "lost" reply, but how does one lose such a huge parcel, not even in transit, but in the warehouse, we couldn't understand. And the final drop was this. We saw that they had made a direct debit that bounced over the weekend. Usually, companies wait a couple of days, try it again, and if that doesn't work, they try to reach you. However, they proceeded immediately shut our account, which resulted in us not being able to book anything on a Monday, which is when we have to prepare and ship all the orders from late Friday, Saturday, Sunday and all day Monday. It is our busiest day, and the most crucial day for our business. When we called the depot, they said if the account had been stopped, they would know. But there was no order to stop collection. Then we called Mark, our account manager, who said he will check this asap. At this point, we still had time to book if we got things sorted out. He said someone would call, they didn't so we asked him again. Then in 10 minutes, someone called and they admitted Mark had just reached out to them 10 minutes ago. After which we learnt that it was stopped due to the direct debit and we were told we were informed of the bounce and of the temporary closure of our account. Around an hour later we received an email from their accounts informing us of this. Clearly, this was a blatant lie and the saddest part was, when we noticed the bounce, we immediately made sure there was enough money in the account they withdraw from, for when they try again. And yet, their customer of years, we were shut out of our account for a one time direct debit bounce of under £1000. We will cancel our account and move forward with better companies. I do not mean any harm to the hardworking individuals of the company, however, the service we received and the shameful treatment is not something our company can accept. Thank you for reading our review.”

Helpful Report

Posted 3 years ago

“I’ve been at home all day waiting for my delivery. At 6pm I checked the tracking app and it had apparently been signed for by ‘MM’ at 3.39pm. My initials aren’t MM and I’ve been in the house all day. I’ve just checked the reviews on this website and see that they are nearly all 1 star reviews, so I’ve already given up all hope. I’ll report this to the company I ordered the item from, it’s not their fault but hopefully they’ll not use this ‘delivery’ company again.”

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Posted 3 years ago

“This is the worst delivery company i have ever used. next day deliver has taken over a week and is still not here. And they are bare faced liars on the phone. DO NOT USE THESE PEOPLE, THEY WILL RUIN YOUR BUSINESS REPUTATION.”

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Posted 4 years ago

“Absolutely appauled with the service provided. A repaired item had been sent back to me from a well known company and I received a message to say it was due on Monday between 8am and 6pm. Never arrived. I contacted DX the Tuesday via live chat and was no help, they said that for unforseen circumstances the courier couldn't make the delivery. OK, fair enough. to assured me it was out on the road and due for delivery by 5pm on the Tuesday. It still didn't arrive. I contacted on the Wednesday and got told all they can see is that's its out on the road and again assure me it will be delivered by 5pm on the Wednesday. Very frustrated as it didn't arrive on the Wednesday either. No explaination what so ever. So once again, I contacted them via live chat to once again be told the same thing. Nothing they could do for me other than tell me what was on the tracking information.... Its out on the road. I asked for details so I could speak to someone higher about it, they couldn't supply me with anything. On the Wednesday when I spoke to them, they said that they would inform the courier to give me a call. I'm still waiting for the phone call. Thursday at 16:55 my parcel eventually arrived. The same parcel that was due on the Monday. My parcel was sent via this company and not by choice, its a company I will most defiantly not be using in the future. I would advise anybody not to use them also, no help and very un reliable. They give you a day and time (Monday between 8am and 6pm), the day and time should have been more like this week sometime, no set time. If you don't mind waiting for a parcel then use them, if your is a rush stay away.”

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Posted 4 years ago

“Didn't deliver item on date even though the tracking said they had it for two days in the local depot so phone and was feed a load of bull then promised it would be out the next morning guess what more lies now five days after due date worse delivery company I have dealt with stay clear !!!!”

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Posted 4 years ago

“DO NOT USE this company!!! DODGY extraordinaire! Tracking info is a complete joke!!! My delivery never arrived. Are they stealing everyone's items???”

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Posted 4 years ago

“SCAM AVOID - I queried how I track my shipment several days after the status was changed to "Fully Shipped" only for them to demand another $111 dollars to fulfill the order and telling me it hasnt been shipped at all. I tried to open a complaint on there website but the form doesnt work... you cannot contact them via twitter and facebook messages go unanswered.”

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Posted 4 years ago

“Would give 0 stars if that was an option still waiting a week later for delivery useless online chat who blame the pandemic and can't tell you when they will try and deliver even asked them to put a stamp on it as it's a small packet told no ps every other courier I use and post office are delivering on time would never use in future”

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Posted 4 years ago

“Had a call to say they dont have the resources to get my parcel to me today. I have taken time off work to be home after receiving 2 text confirmations confirming it will be here today. Blamed the COVID 19 situation... why not see what sources you have and then text customers so they dont have to stay home unnecessarily?? Just an idea. RUBBISH”

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Posted 4 years ago

“Item due for delivery today, but the tracking states that a calling card has been left but it hasn’t. Having been playing the front garden all day, there’s been no sign of a DX courier, let alone an attempted delivery. This has happened several times when DX have been delivering - never had an issue with any other courier.”

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Posted 4 years ago

“Said failed delivery but no door ring or note. Impossible to speak to anyone on the phone. Why is the Home Office using this appalling service?”

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Posted 4 years ago

“Do you want to sit indoors for 2 days awaiting delivery? Do you want a “service” that makes no contact and is uncontactable as well as lies about when goods will be delivered? Do you want a company that says it’s phone lines are always busy but if the inquiry is urgent then e mail them and they may respond in 24 hours? Do you want to use a delivery service that claims it cannot contact it’s drivers....for 2 days!? As a supplier do you want to lose customers? If you have answered “yes” to any of the above, then DX is the company for you. If however you want a reliable service with a modicum of customer care then look elsewhere. For a service sector where the bar is not set very high in any event, DX takes it to a new low.”

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Posted 5 years ago

“A driver for this company hit my car repeatedly with his van door today at my local petrol station. Made rude gestures and cursed at me. Wouldn't ever think of using this company if this is who they have representing them. I am awaiting a response from customer services but don't hold much hope. Will update if I ever get a response.”

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Posted 2 weeks ago

DX is rated 1.2 based on 1,468 reviews