DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,285 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far, this is the worst company I have ever had the misfortune of dealing with, constant delivery failures on their 24 hour service, managers fobbing you off, failed collections, high turnover of staff. I want to give a zero star.”

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Posted 6 years ago

“Last year my new passport was "delivered" to the wrong address about 50 miles away but of course I was not in to receive it. A card was left, which of course I never got. I only found this out by contacting the Passport office. A second attempt to deliver almost failed. I walked in to my kitchen and saw the driver writing out another delivery card and about to post it through my door. He hadn't even knocked. A couple of days ago an overnight delivery didn't make it as promised because they "left my parcel at the depot". They were sorry about this though, which makes it all better. Tracking through Parcel Monkey doesn't work. If you have another courier option then take it.”

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Posted 6 years ago

“I give a 1 star only because there is no option for 0. This is the shittiest courier service I have ever had the painful displeasure of dealing with. The delivery drivers lied about missing me and sent a letter 3 days later when I had been waiting all week for an URGENT parcel from UKBA. I have no clue why UKBA still chooses to use this incompetent company. Horror! Stay away if you can!”

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Posted 6 years ago

“Hopeless. Don't offer tracking, so wasted a day out of my weekend. No interest in customer needs.”

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Posted 6 years ago

“A bunch of incompetent staff I supposed to receive a parcel today and I was waiting at home for it When I have checked the tracking number they have left my a card without ringing the door below or my phone number What's the point leaving a phone number if the lazy bastards are not using it ???? And then I was ringing them to find out what happened for over 40 mins they were putting me through every body under the sun as nobody were able to help Just incompentents DO NOT USE THEM”

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Posted 6 years ago

“Never showed up for scheduled re delivery. How on earth the home office let DX to deliver all important documents such as passports? Corrupt”

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Posted 6 years ago

“How can this be 5 stars, I spent all day trying to call them, nobody would respond, and I have no idea where are my documents?! Nothing was reported email or left at my adress! I would better choose Royal Mail. This service is horrible, plus I paid for premium delivery!”

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Posted 6 years ago

“Only if i could give a 0 or a negative number!!! DX said they will deliver today and i took an off just for this delivery . no one turned up till 6pm and i called the customer care only to know that the driver said that i wasnt home. he didnt even give me a call!!! this is the worst delivery service by far i hav encountered.”

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Posted 6 years ago

“This company should be closed down! They should not be allowed to do the things they do to people. Never ever use this company! They are liars and the delivery drivers are the laziest, workshy shoddy gang of clowns you will ever have the misfortune to deal with. They have wasted days and days of my time and never even showed up.”

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Posted 6 years ago

“Absolute shambles of a service. Does DX stand for 'don't expect?' 4 Passports in 3 deliveries, all failed in one way or another - attempted deliveries that never happened, redelivery that came up as attempted, failed and arrived an hour later... Text to say arrange redelivery online. Web page that then tells you to call them. Recorded message to say we are busy, email us and cuts you off. DX are playing the game and so are their staff. The only explanation for HMPO using them is public money seeming to grow on trees!”

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Posted 6 years ago

“Delivered parcel within the time frame allotted very friendly and polite driver. Just a little confusion on the quantity of parcels they said they were delivering but order was correct”

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Posted 6 years ago

“I would give a 0 if i could. By far the worst delivery service i have had experience with. its been 5 days and i still havent received my 'Next day delivery'. So so dissapointed”

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Posted 6 years ago

“DX message saying that they attempted delivery and I sat at my window waiting in anticipation for my passport and NO ONE CAME when they say they did. TERRIBLE SERVICE. If I could I would give them 0.”

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Posted 6 years ago

“We expected a delivery from DX and didn’t turn up on the schedule day. Very disappointing as my wife had a day off because of that delivery.”

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Posted 6 years ago

“Waited in all day for a delivery as they don't give times. Tried to speak to someone, all operators are busy...send an e mail and we will deal with within 24 hours, what good is that for a delivery today. The live chat is not live it is programmed responses yet on their website the company says they are 'customer driven' what rubbish. Still not received delivery and had the day off work to wait in for it as today was given as delivery date.”

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Posted 6 years ago

“ABSOLUTE SHAMBLES AND RUDEST CUSTOMER CARE I HAVE EVER EXPERIENCED. NEVER USE THEM.”

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Posted 6 years ago

“Awful experience My son's passport was due to be delivered last week. Whole family indoors all day due to rain. Dx claimed they attempted and noone in. Rearranged for Monday 19th and no delivery done. Dealing with a recording and chat online with someone who was totally unhelpful. Very annoyed and disappointed .”

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Posted 6 years ago

“Customer service is on Twitter. Promised delivery on Monday. It is 4pm and tracking shows that the parcel has not even been loaded into the delivery van. Utter incompetence, avoid like plague.”

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Posted 6 years ago

“Stayed in all day, didn't turn up😡😡😡, so gad to have more time off work the next day!!! Original delivery was between 10am and 1pm, didn't show, next was before 15.30, still no show, finally had a text saying it would be with me by 18.00..........still no show, SHOCKING.”

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Posted 6 years ago

“I get a mail from DX saying they have an important parcel for me ...I don't recall ordering anything at all. The first time, the delivery guy rings the bell and disappears in 30 seconds even before I open the door. Then I reschedule the anonymous delivery for the 15th..but he apparently delivers it on the 14th(as per the trackin) ..now, I don't know who has collected it..I call the DX customer service and they don't know anything. They say they can't read the signature of who has signed. So basically it's lost and now I don't know who sent the parcel , what was in it or who collected it ..this is the most unreliable service I have seen. tying a parcel to a pigeon might have been better ...there is a reason Amazon is so popular , because they care ..unlike DX ..”

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Posted 6 years ago

DX is rated 1.2 based on 2,285 reviews