DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,412 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is a terrible company the driver never rang my door bell he just put a card in my my letter box we stayed in all day never use this company you cannot phone them and when you email them they do not answer your mail”

Helpful Report

Posted 6 years ago

“payed over 7 quid to post a £50 logitech mouse from yorkshire to london area , no one was home so dx24 decided that leaving a parcel in a block of flats in the centre of london would be very very secure . Also when talking to them on the phone they just try talking like the stuff that vacates the rear end of a bull to you on every question you ask them. So to me i think, the courier has placed the mouse on the floor taken photo of it and subsequently nicked the parcel for his or her own gready bosses who by the way are also organised thieves by the sound of it,then maybe the incentive the bosses give their couriers, is that the couriers take 10 to 20% of the takings from the profits the bosses make selling stolen parcels!”

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Posted 6 years ago

“Poor service. Prematurley informed that delivery would be 13.1.20. Two texts informing of delivery. Second text 14.1.20 informing delivery would be 13.1.20. A signature was required. The consequence and inconvenience was a day off work taken for no delivery required to make an arrangement for a relative to make themself available for 14.1.20 delivery did take place. Feedback was item not recived by DX until 13.1.20. Administration and communication requires to get its act together. A service running at the cost and inconvenience of its customers. This is unacceptable and very poor quality. Browned off customer who would not recommend DX. This information.will.also be fed back to the sender of the goods.”

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Posted 6 years ago

“Wasted day off work waiting for delivery that never arrived. No card left, no one rang the bell, item not left with neighbour as requested if we weren't available. I wish online sellers all gave named delivery options so I can avoid using DX again. I have had a few deliveries from DX and none of them have ever gone smoothly.”

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Posted 6 years ago

“Just left a laptop on my doorstep despite the fact that it should have been signed for. When I contacted their customer services they just fobbed me off and told me to contact the seller.”

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Posted 6 years ago

“Didn’t even ring the bell and just left a calling card for redelivery.”

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Posted 6 years ago

“Terrible service. It says on their website 48hr to deliver a passport. Mine was issued on Thursday and will only be with me on monday. When you phone the number you get a computer. Very unhappy”

Helpful Report

Posted 6 years ago

“Terrible company. I would never use this company if I had choice and I really suggest to no one use. Had rearranged to get my parcel delivered to my work address today and I've been informed on the confirmation email that I would be between 9 and 5PM. After 5pm I called the to HQ and I've been informed to call to the Midlands service. Called to the Midlands service and I've been informed that there was a delay and it would be delivered until 6. My company shuts 5.30 and I sat from 5.30 to 6 PM in front of the company door waiting for the driver. It was 5.40 when I decided to call again and for my surprise the midlands number was saying that they were facing "technical issues" and because of that I called again to the HQ and they tried to transfer and transfer me and no one helped. I called again and from 6PM on the phone from HQ and Midlands give the same message that the office is closed. Bottom line of all this: this company have NO RESPECT for it's customers. They were not even able to set a message saying they have left the office earlier. I don't even received a message/email about not being able to delivery my parcel. Only thing I can think is that company lost it.”

Helpful Report

Posted 6 years ago

“Absolutely useless company. Deliver to my work but require proof of my identity and the identity of the person in the mailroom. No pick up locations. Machine answered telephone line that hang up on you. Are you joking??”

Helpful Report

Posted 6 years ago

“Pretty poor courier service - tracking function is very limited, with no pre-warning when delivery will be made, other than on the morning of delivery, which is not much help if you have no idea when to expect the delivery. The delivery slot is 9-5, which isn't very helpful for people living in the 21st century that can't be at home all day. No option to change the delivery date or location without having to call the company - I called the general inquiry number, held for about ten minutes, then was told I needed to contact the local depot instead. Unlike many other courier services, there's no option to pick a parcel up from a collection point, other than their limited range of personal depots. Compared to a lot of other courier services, DX seems very limited and out-dated. I wouldn't use if you have another choice.”

Helpful Report

Posted 6 years ago

“Absolute trash. Make promises to deliver and then just dont. 3rd day now, still no parcel. Took time off work, and had a family member wait in all day for them. Empty promises.”

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Posted 6 years ago

“A delivery company that doesn't deliver! Cannot read a sign stating "is signature is required go to neighbour at" Or simply couldn't be bothered, either way the result was the same. Their call handlers are non-existant, automated response says agent unavailable send email then hangs up. Their live chat agents are rude. Told I should be available 9am-5pm to sign for package, some of us have to work 7am-6pm. EVERY day. Hence the note on the door! I wouldn't trust this company to move thin air.”

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Posted 6 years ago

“WTF! This is some kind of joke right? You crazy people you!!!!”

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Posted 6 years ago

“The worst delievery company. Did not deliver by 5pm. Told me twice to wait first till 6pm, then 8pm. Nothing arrived. The following day instead of rearranging told me to wait till 8pm. Only expensive telephone line 0333... or chat that is not always working. DO NOT USE THEM.”

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Posted 6 years ago

“The parcel delivery was postponed without any notice. Their excuse was "we cannot give exact / estimated time for arrival due to the nature of what we deliver". It is just a ventilator. The tracking number of course is not working on their web. This company is a joke. Do not use them”

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Posted 6 years ago

“Never use their services. They lie they will deliever and they just dont turn up. You cant pick it up yourself (as their depo is very far), they dont provide time slots for delivery , they don't deliever to the neighbours ...there isn't really a way to get hold of your parcel. Waisted 3 full days waiting for them and they never came...never called or try to contact mits also very hard to speak to them as they dont pick up the phone.”

Helpful Report

Posted 6 years ago

“What an absolute joke of a delivery company. On Christmas eve (I had paid for express delivery to arrive before Christmas) I get an email saying my parcel will be delivered between 8-6pm, which was fine. I remained in. No delivery was attempted all day. There was no call fro the driver, no calling card was left, DX obviously did not even try. When I rang they could give no explanation about why the delivery had not been attempted. The wanted to 'confirm my address', but it was the same with what they had and I get deliveries often enough to know there was not an issue with my address. I arranged for a redelivery, which was yesterday, but with the proviso that i wouldn't be in for it, was that okay? Yes it was, that was fine. Yesterday I get home and find a calling card. All this card has on is my name, the date hasn't been filled, the time hasn't been filed, and there is no indication why they were unable to deliver it, only miscellaneous scrawls indicating nothing about whether it was too large, signature needed or even whether it had in fact been left with a neighbour etc, because there are literally just random pen marks on this calling card. So i ring again. Am unhelpfully told I wasn't in for the delivery. Yes, I know. And you knew as well because I told you that. Turns out they need a signature, so I have it rearranged for my work, today. I am literally sitting at my desk when the email comes through saying they were unable to deliver which is the most ridiculour BS, I am here, other people are getting deliveries from DPD delivery so there clearly isnt an access issue, no one tried to call me, so I call up and appartently the driver is now comoing back to reattempt delivery. We shall see if that happens or what the next ludicrous excuse will be. But honestly, this company, how difficult is it to deliver things????”

Helpful Report

Posted 6 years ago

“these people are cowboys and idiots they will not deliver what has been advertised on their website,also they will commit fraud since their website is not secure,meaning that credit or debit card information entered could very easily be sold to 3rd parties resulting in fraudulent charges,SO MY BEST PIECE OF ADVICE IS TO STEER WELL CLEAR FROM THIS WEBSITE”

Helpful Report

Posted 6 years ago

“Like all other says: Do not use this company. Left a card instead knock my door or press door bell. I was Asking for depot address and I I got it’s their customer told me their driver don’t get paid unless the packages been delivered. Ok maybe they give their drivers more than what their drivers can manage and their drivers not even bother to spend 1/2 second to look for a door bell or spend another 5 seconds to knock and wait , instead they just waste their by writing a card silently and leave . My dog barks all the time when people approach my door area but this time my dog did nothing. Obviously DX must trained their drivers like ninja so they can earn this extra £5.95 fee . Good job DX and DX drivers . Ps: I’m going to waste my time to driver 40 mins to your depot and 40 mins back to get my package. Pps: say bye to £5.95”

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Posted 6 years ago

“They failed three times to redeliver a parcel, their costumer service is hard to reach and when you do, staff are not helpful, worst experience with them!”

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Posted 6 years ago

DX is rated 1.2 based on 2,412 reviews