DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,116 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious. Received a blank card on Saturday, no info apart from the reference number. Booked redelivery for today and left note on door stating that I was in the back of the house and to either knocked loudly or short through the gate. Found a comment that they'd shouted and knocked three times. There's nothing wrong with my hearing. I manage to hear every called yesterday above drills and hammering, and today was sat in complete silence. Needs to go back to school - the first person I've ever encountered incapable of spelling the word 'didn't '.”

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Posted 2 years ago

“If I could give 0 stars I would. Send emails saying they've attempted delivery when they haven't. I've been home on both occasions as the email from DX has pinged in saying 'failed delivery attempt. Left calling card'. The second time, I was sat by the front door of my house as it happened. Add to this the fact that there is no way to contact them - chat never staffed and phone number is (handily for them) for rebooking your delivery only. Appalling doesn't even come close.”

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Posted 2 years ago

“POOR. Worst delivery company in the the Whole United Kingdom, first of all my parcel was lost, after that the provider sent me another one that was supposed to arrive today between 1-3 PM, i took a day off from work to be home and pick it up and at 4:30 PM i ve got an email that they ve tried to deliver the parcel and left a note, wich didnt happend cause i was home all day. Costumer service was shouting trough the phone, got mad and hang up the phone in my face without any answer. This is unprofessional and poor.”

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Posted 2 years ago

“Had a run in with one of there charming drivers this morning as I was riding my bike to work on the outskirts of Birmingham. The driver was stationary in the middle of a busy road at times so I slowed to see what direction he was taking then he decided to reverse. I was at the rear on the drivers side so if he could have been bothered to use his mirror he would have easily seen me. I shouted out I’m behind you at wich point he decided to hang out of his window and call me a f ing w nker. As I passed the lorry I stopped got my phone out and took pics of him at this point he was sticking his finger up and shouting abuse. I’ve tried contacting someone but apparently their phone number isn’t working. I will be contacting the police as this bully shouldn’t be behind the wheel.”

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Posted 2 years ago

“Why do they suck sooooo bad at making deliveries. It is BAFFLING. Don't know whether to laugh or cry.”

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Posted 2 years ago

“Worst ever delivery company with zero customer service..”

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Posted 2 years ago

“Still waiting on my parcel a week later, tracking never updates, I've rang and been passed from pillar to post, order couldn't be found, waited at home all day Monday as the email said delivery between 0.800 and 18.00 hours, never turned up, live chat is non existent, another email yesterday after I had to submit one online to say out for delivery today, more lies, checked my tracking this evening and it has updated to say out for delivery, absolute shambles of a company!”

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Posted 2 years ago

“Would give 0 stars if I could. Purchased an item online specifcially selecting 1 June as delivery day. The evening of 31 May I get a confirmation saying delivery will be attempted 8.54-10.54 am, so I took half day of to stay home and get the parcel. No parcel arrived. It has now been almost a week and no updates from DX. After multiple attempts to call / speak to them on chat (no agents are ever available at this poor excuse for a company!) I finally got through, but I was told that they have no idea what is going on (apparently they are currently "too busy" as they "received too many orders") and the best they can do is to email the depot (they cannot get through on the phone to their own depot as no-one is picking up!) and hope to get bak to me in 3 working days with an update! Absolute rubbish! No-one should ever use them again. I will definitely not buy from any online stores that use them. ”

Helpful Report

Posted 2 years ago

“I am writing to express my extreme dissatisfaction with the level of service I have received from your company. I entrusted you with the delivery of my blinds, but the experience has been far from satisfactory. To begin with, I missed the initial delivery day because I did not receive any text message or email notification regarding the status of my delivery. After rescheduling for another day, I made sure to be available all day, yet your staff failed to show up or provide any communication regarding the situation. Frustrated, I rescheduled once again for today and had to contact your customer service to understand what was happening. I was promised a transcript of the chat once I closed the window, but it never arrived. Furthermore, instead of the initially agreed upon 9-5 delivery window, I suddenly received a text message notifying me that the delivery would take place between 7 am and 9 pm. I find it unacceptable that in this digital era, I had to spend an entire day waiting like a statue without being given even a two-hour window for the delivery. This lack of consideration for my time is highly disappointing. To add insult to injury, I just received a message stating that the delivery was unsuccessful BECAUSE I WAS NOT IN, despite the fact that I have been at my designated location all day long. This kind of negligence is unacceptable. Considering my daily rate of £150, I request that DX compensate me for the inconvenience caused. Your company's performance has been utterly useless, and your employees seem to lack any sense of pride in their work. I hope you take my concerns seriously and take immediate steps to rectify this situation.”

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Posted 2 years ago

“Please avoid this company. the couriers are completely lying about attempting the delivery. Today i was expecting delivery from 9:33 to 11:33 on 17 James Avenue, but nobody tried to deliver the parcel as i checked the footage from my security camera, and they still claiming that they left a calling card in the letter box. Absolutely ridiculous company.”

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Posted 2 years ago

“Item ordered from homebase 18/5/23 Either dx gives you dilivery time window and don't turn up or my 3rd attempt they didn't have the item on the van. I am getting fed up of spending my time chasing up for my dilivery!! 0 stars”

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Posted 2 years ago

“Same as others Claimed couldn't deliver Left note. NO note of attempt of deliver.Acrually sat in livingroom at allegedly time of attempted delivery which looks onto road. Unbelievable.”

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Posted 2 years ago

“Absolutely appalling. The driver seemingly doesn’t want to deliver the parcel. I needed the parcel ordered to be delivered on Wednesday. I am still waiting for the parcel! Never again will I order from the companies who use them . Disgusted.”

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Posted 2 years ago

“Still waiting for package a full week after tracking said “Out for delivery, on vehicle”…. Absolutely terrible service. I give this company a zero zero zero…….”

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Posted 2 years ago

“I had a important delivery for Wednesday so had day off work got a message driver was unable to deliver he didn’t even try so rebooked for today Friday 2nd June got notification of agreed new time slot it’s now 6pm and nothing checked the tracking number and it’s still in there warehouse won’t use them again”

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Posted 2 years ago

“I think DX Delivers are an absolute joke can’t believe the way your drivers are doing this job I personally think the driver thats doing this round in the UB8 area needs to find another job as he’s not very good at this one”

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Posted 2 years ago

“Everything went wrong. Lazy bastards.”

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Posted 2 years ago

“By far the most inept company I have ever had the misfortune of paying for. The tracking system is hopeless, the customer service staff might aswel work for the DVLA and I find my politicians to be more reliable. Its like they have hand picked all of the worst staff from royal mail and hermes combined. Will be avoiding all sellers who use them in future.”

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Posted 2 years ago

“Absolutely shocking .. got text Friday morning a nice hot sunny day I hasten to add.. text adv delivery 8.6 today. Waited in . No delivery”

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Posted 2 years ago

“Absolutely exhausted disgusted with DX delivery company lie after lie after after lie. How on earth they are allowed to even run a company who has no customer services available to talk to or contact and expects you to talk to a live chat which tells you it's unavailable to then email. Wow! Never in my life have experience such incompetence. To mess about medical essentials and then say we are delivering changed the time 3 to 4 times when the driver was across the road from my house? Then says still arriving the same day but after contacting the company I purchase from they said they couldn't get hold of them either on their direct line. But there update shows tomorrow. Well I had a medical appointment and was told to ask the nurse to get the parcel when it arrives? I said I specifically requested that the parcel arrive when it should of not the next day as that's what needed it for! Then it still never arrived even after allotted time was informed sorry we missed you? Absolute liars at no point did they attend my property. We have clear evidence of this as well as witnesses. So tried to get hold of them could again had to go back to the Company buying products from who tried to help but once again no avail. Only to find out on my side when it shows delivery picture nothing and then deleted? Redelivery Tuesday 30th May 2023 No use to me at all! As need it before then. Later after complaining showed couldn't find address. Call and inform with correct details? Erm 1).No one can get hold of anyone as it all on a rotating transfer line which then tells you to email them again! 2). So they lied both days now? And redirected parcel for another 5 days so had parcel since Wednesday 24th May not delivering till Tuesday 30/05/23 now so thats 7 days? Maybe they need to try Google maps! I was told to wait again as they were contacted via product company but no one came and nor was I called. So no its not a trusted company and I ain't the only complaining about this delivery company so why are they allowed to do this to customers especially vulnerable ones.”

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Posted 2 years ago

DX is rated 1.2 based on 2,116 reviews