Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out $100. eBay is NOT worry-free shopping. A few months back I purchased Canada goose jacket, which was advertised as authentic. It was not, and it wasn't even a good fake, it was ridiculous. The seller purposely hid the fake logo, and hologram looked to be real from the pictures. I naturally went to return, eBay told me if the seller hasn't provided a return shipping label, I would have to pay for one, and the seller has to pay me back for the cost. Seller never did, months of back and forths with the seller, he shut me out, eBay "stepped in," but they didn't do anything. I called customer service a few times, hours of holds, they said they'll look into it, never got a callback. called again, hours of waiting again, then the lady said they wouldn't refund since it was not their responsibility the guy cheated me and HUNG UP ON ME! I'm out a hundred bucks because I trusted eBay's "Worry-Free shopping." There is no money back guarantee. NEVER trust a seller with "No returns, But backed by eBay money back guarantee."”

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Posted 6 years ago

“I just cancelled a order they didn’t give money back to me”

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Posted 6 years ago

“Any purchases from ebay have been delivered with no hassle and on time. Ebay is my first stop when shopping online. Recently had to cancel an order and both seller and ebay had sorted the problem immediately with great communication every step of the way.”

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Posted 6 years ago

“I am trying to get my refund but have been lied to twice by your customer services that I would receive it within 24 to 48 hours. I called on Monday 1st October and again on Wednesday 3rd October to complain and I was again promised the same. I bought an item that was not a described, waited ages to obtain a return label and now it has been delivered, I just want my money back please (without the lies).”

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Posted 6 years ago

“Cheap and efficient.”

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Posted 6 years ago

“verry good site”

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Posted 6 years ago

“Is brilliant and simple”

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Posted 6 years ago

“Worth a look . Amazing prices .”

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Posted 6 years ago

“Ebay caused total confusion by duplicating an order. The buyer and seller became totally confused since the two orders had the same item, at the same price, from the same buyer, for delivery to the same address and with the same details and order number. Online customer support have proved utterly hopeless. Ebay are only interested in making sales and if anything goes wrong in the process they are simply not interested, nor do they have a facility to deal with the problem.”

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Posted 6 years ago

“Just brilliant in general, always having bargains and reliable for delivery”

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Posted 6 years ago

“PENNY05 TRACKING”

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Posted 6 years ago

“I is the best produce for sweat that I ever tried.”

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Posted 6 years ago

“Ebay used to be good, now its just about how much money they can make out of Sellers. Never seen so many bad reviews as I have this last year or so. Think they got too big for their Boots.”

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Posted 6 years ago

“Still a great platform for online trading, and as far as I know, their working conditions are better than amazons.”

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Posted 6 years ago

“Easy to buy from & plenty of choice. Good prices & free delivery”

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Posted 6 years ago

“Csn usially find exactly what I want. And plenty of choice at reasonable prices”

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Posted 6 years ago

“If you're a seller any buyer can claim the item doesn't work or is damaged, eBay will almost always side with the buyer and you can end up losing the item as well as the payment the buyer made for it. Ebay reps will usually tell you anything to get you off the phone and different reps will tell you different stories. If you lose a lot of money due to ebay's ridiculous policies, you can take eBay to court for £25 - search Money Claim online and "taking eBay to court." - this is exactly what I'll be doing. There is no way that a buyer should end up with both THE ITEM and a REFUND and I lose the item. eBay needs to wale up. Pathetic service, untrained reps that will tell you the biggest load of rubbish, and an arrogant attitude. Awful company.”

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Posted 6 years ago

“They have a great system. I feel like my purchases are secure, and i usually find what im loking for at the best prices. Tnx ~ Stephanie”

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Posted 6 years ago

“My ebay account was hacked recently. After i called customer service and informed them of the issue. I went through the process and it was resolved quickly. The CSR was very helpful and advised on how to make my account more secure. They were straight to the point no long drawn out process.”

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Posted 6 years ago

“Great help with my items”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,112 reviews