Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

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“Prompt and quick delivery on daily deals”

Helpful Report

Posted 6 years ago

“I didn't get paid by buyers that won bids of my items. Ebay just want me to file a claim for refund of sale fee. However, its a pain to relist my item and I've to go thru the frustration. Ne penalties for buyers that don't pay???”

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Posted 6 years ago

“No real eBay price guaranteed. Regardless of purchase history, eBay sided with the sellers. One day over $300 of shipments did not arrive. Other carrier shipments DID arrive, just not the one. The others were on my porch received”

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Posted 6 years ago

“Worst customer service of my life.. If you ever have a problem the workers have no idea what they are doing and if you want to report the workers there is no way of knowing who they are as you don't get sent emails when you call to ask for feedback.. A DODGY company I would avoid..”

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Posted 6 years ago

“Open door for fraud from dishonest buyers. Ebay ALWAYS sides with the buyer with no evidence. Total scam. I'll stopping all my ebay operations.”

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Posted 6 years ago

“I sold a phone for £327 on EBay. By the time they took their fees I got £275 (PayPal took 3%). I called customer services who told me that it was too much but that I should have waited until they had an offer on and not specified a reserve. Extortion”

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Posted 6 years ago

“Bought a nail art kit off eBay for near 100 pound only to find the product to be such a low quality within 15 seconds the uv lamp went bang replacement sent only for it to do the same now they won't message back do net buy with the seller gelnailvarnishshop they are a waste of time”

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Posted 6 years ago

“Brilliant for buying and selling, always look at peoples feedback before buying to see how reliable they are. Any problems eBay will step in and help resolve a problem”

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Posted 6 years ago

“eBay sucks. The payment is unsecured. They store Bank account details in their own database. Refunds went to wrong PayPal account. They delete sell history. What ?!?! Customer service closed the chat. I closed the account.”

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Posted 6 years ago

“Worst service I have seen in the US. The customer service is terrible and keep giving wrong advice. I lose money and lose product. It really sucks. They should be out of business.”

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Posted 6 years ago

“This year I have paid more than 6 products that never arrived. Ebay doesn't do anything to protect buyers. Now I asked for a refund and they says i'm not covered by money back. So my money flew away. Half of the product I have ordered didn't arrived and they do nothing. I used to give one star to those with problems. Now I can't do that either. STOP using Ebay!!! Is a scam!”

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Posted 6 years ago

“Greedy, doesnt care about their number one profit makers, sellers. RAPES you in fee's.....”

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Posted 6 years ago

“Bought an item in euros and phoned ebay to ask how to avoid paypal rip off foreign exchange rates only to be told it was not possible. Then I found it was possible. Ebay is obviously working with paypal to rip you off by forcing you to use paypal's foreign exchange rates. Terrible”

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Posted 6 years ago

“Been defrauded on this platform 3 times in 12 months. Latest by a seller called ohungryeye. In this last case I was sold a book with the last 5 pages missing. Won't use ebay again.”

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Posted 6 years ago

“Will never be using ebay again I never received my parcel despite dozens of calls, emails and hours of my time. I bought a table which the couriers said was put in a safe place with a blank image to show nothing. Not sure how you can leave a table outside a shop and class it as a safe place!! either it was never left there or they where at the wrong location. Either way I never received it and paid £200 for it - Not very happy.”

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Posted 6 years ago

“No protection for sellers whatsoever fees for selling are steep and you have no control over whether you can close your account or not”

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Posted 6 years ago

“Shipping was really fast. Item came as described.”

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Posted 6 years ago

“You can find almost anything.”

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Posted 6 years ago

“Their items r delivered on time and good quality”

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Posted 6 years ago

“I have been a customer with eBay for about 8 or more years and seen many changes, I wish I could give 5 star but feel they lack one thing. Until now I have always felt l00% safe buying, every now and then not to aften an item one orders never arrives, there is many of reasons for this maybe sender never sent or lost in post, however until now if item as never arrived and I opened a case eBay as always ruled in my favour, but this time they never because sender sent tracking information. Delivery company said they delivered the item so now me the buyer is responsible for the delivery of an item? Where is my buyers protection? I had to apeal the result from eBay to get somewhere, I give eBay 4 star because of past services but if this was my first experience with eBay I would be very dissapointed. I always thought the law was simple that a seller is responsible for the package they send, if buyer doesn't recieve package they are the ones who can make claims against their delivery company. Sadly this experience as left me with doubt qustioning am I really protected buying off eBay. The seller when I told him I hadn't recieved package was very unhelpful and unconcerned, but did eBay look into this properly? Sadly a service i am not used to from eBay.”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,112 reviews