Ebay Reviews

Name: Ebay
Rating: 3.05

3.1 Rating 4,185 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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Cheryl

Danny

Ebay 1 star review on 11th September 2025

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156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, lack of respect for buyers. I was on ebay for 11 years with 917 positive feedbacks and they suspended my account out of the blue. They cut me off of the transactions and left without info about my purchases. Also, they did not refunded me money which was in credit. To sum up, being loyal buyer in ebay is not respected by them. Their customer service is more than horrible. They name ebay as a 'community', while it is just a selling/ buying platform. Very upset how they treated me after all these years. Not recommend. Also, when you sell on ebay they take 10% from the postage cost, which is just postage, the seller does not earn money sending the item !!!!!!!!”

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Posted 5 years ago

“They are fast, and i am happy for their service”

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Posted 5 years ago

“Fees are insanely high - how you can you justify the insane cut you take??? Also they have dishonest advertising practices. I hope Facebook marketplace, Amazon and others replace you very soon.”

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Posted 5 years ago

“New payment scheme that avoids PayPal is making me furious. Over a week to get paid. Absolutely awful website. Really gone downhill. Like millions of others,I'm closing my account. Also Absolutely full of chinese scam artists selling substandard goods, even when you set the default to UK items only, these items still appear.”

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Posted 5 years ago

“great nothing”

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Posted 5 years ago

“Been over 2 months since i have returned an item and have not received the refund. Been promissed every single time that in 48 to 72 hrs i would be receiving the refund of that we have emailed the back office and in 48 hrs you will have this sorted or Leave this with me i will be the one in charge of the case and will get this sorted and so on and so forth. Every single time i have allocated more than 48 or 72 hrs ( usually double the time span so that this gets sorted and it did not )”

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Posted 5 years ago

“eBay is a scam! There products are delivered at a low standard they aren’t AAA* there much worse everything looks Chinese just stick to paying “the right price” to get the quality you want. Also you can’t delete your account it’s a loophole they avoid helping you and make sure you simply cannot get rid of an account for their own good AVOID EBAY!!!!”

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Posted 5 years ago

“IS THIS COMPANY OWNED BY THE CHINESE WHEN YOU BUY SOMETHING FROM EBAY 9 TIMES OUT OF 10 IT COMES FROM CHINA AND DOES NOT WORK OR THEY SEND THE WRONG ITEM TRY TO GET A REFUND OR COMPLAIN IS ALMOST IMPOSS EBAY SEEMS TO STICK UP FOR THE SELLER ARE THE CHINESE THE BIGGEST SHARE HOLDERS DO NOT TOUCH BUY BRITISH AND GET THE RIGHT ITEM”

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Posted 5 years ago

“My account of over 20 years was suspended and then terminated permanently after posting an item as a social experiment(apparently this is against policy??). No warnings, just terminated and they refuse to actually explain why.”

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Posted 5 years ago

“Absolutely awful! They protect buyers (when it suits them) but as a seller you get sold down the river and ripped off. Ebay just do not care, lets face it keep upsetting your sellers and you'll have none left!”

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Posted 5 years ago

“THIS IS DISGUSTING!!! Ebay is an organisation of CRIMINALS who cheating customers on behalf with scum sellers!!! People be very careful as you can be next victim of CRIMINAL ORGANISATION EBAY”

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Posted 5 years ago

“I have been a seller on ebay since 01/2021. Due to the pandemic I had to start my own company. I used my savings to buy supplies to start making my own products. All payouts coming fine then all of a sudden restricted my account for no reason, and all payouts on hold. I have 124 orders to ship and cannot buy supplies to make the orders. I was doing great Ebay saw that and cut my account to make sure lager suppliers with same products could sell more.”

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Posted 5 years ago

“I recently made an account, and went and bid on some PS5's. Made several bids figuring one of them might win, if I win more i'll just re-sell them. I then get an email this morning (4/4/2021) saying my account was permanently banned for "suspicious activity". I then logged on and contacted customer service. After the robo-CSR I finally get a human being I think, named Angelica. I explain my situation and she goes and sees what's going on. Comes back a few minutes later sending a wall of text (same as in the email) through several instant messages. I then ask what was the "suspicious activities" in case my account was hacked so I can take steps to secure myself. According to policy she can't discuss the reason, how convenient. I then accused ebay is showing favoritism and admittedly was rude about it, Angelica consequently blocked me (I was rude I deserved the block). The only reason I can fathom why EBAY would snipe my bids by banning me was someone working there used their position to remove a potential bidding rival on PS5's which are a valued commodity right now. After seeing all the bad reviews on another review site, then a terrible 62% here, I am convinced of EBAY's bad reputation. DO NOT BUY FROM EBAY. Amazon is 100% better. Amazon doesn't support sellers who are scamming and/or thieving and they get to your issue if there is a problem right away.”

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Posted 5 years ago

“I tried to buy something and eBay blocked my bid. When I contacted them they said I had to be re-identified and they removed the restriction. Wouldn’t compensate me or do anything for me. Customer service sucks and don’t care at all about the average buyer.”

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Posted 5 years ago

“I only look at history stuff, but don’t you think 200 bucks for a us airborne jacket is expensive, most of the historic stuff has original in the name but I know 99% most of the stuff is replicated stuff”

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Posted 5 years ago

“Terrible company customer service is a joke close your company the only reason you are around is that your platform has monopolized some one please shut them down”

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Posted 5 years ago

“Bought item was not as described returned to seller no refund returned Ebay is of no help”

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Posted 5 years ago

“Ebay refunded one of our buyers without having them return our item, leaving us without our product or payment. Very unacceptable.”

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Posted 5 years ago

“We have shopped alot on eBay but are now shopping elsewhere,we had problems or bought pack of 6" nails was sent 1 nail,bought black plastic sheeting j Knox ,was sent pale grey ,little or no help from eBay,bought 2 items ,sent only 1 ,seller did not respond ,eventually got refund after long time,bought plants arrived very poor,bought seeds ,was sent sometimes just 3 seeds,some seeds supposed be viola ,but when germinated where oil seed rape,& cosmos ,supposed to be rare orchid. So we have had enough and now lockdown has ended will shop in town, postag e for items is far too expensive,we have been good eBay shoppers but have lost confidence. Still waiting for wall poster it's taken over M nth still haven't got it,we have contacted eBay in past with little help.”

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Posted 5 years ago

“Most clients don't even realize that you can only spend a mere $1,500 a MONTH on their OWN GIFT CARDS! That's right, buyers who support e-bay by buying their gift cards actually have a limit. If that's not absurd enough, that policy is hidden 4 pages under "gift card restrictions"...add to the fact E-bucks tend to go up to 5% a few days a MONTH teasing the Buyer to spend more. It's no wonder (with poor Management that never communicate with the customer, and this policy) anyone would want to support E-bay anymore....they used to be a great company.”

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Posted 5 years ago

Ebay is rated 3.1 based on 4,185 reviews