Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought stollen computer on Ebay and Ebay says no help from them after 30 days and seller still active. Do not buy anything large on Ebay because scammers use the platform and are supported by Ebay.”

Helpful Report

Posted 4 years ago

“This Ebay.com need to stop their selling platforms. I believe the Government should really investigate on how they stealing and scamming people hard earn money. It’s a shame if the United state Government do not step in. I have constantly buying 100’s and 1000’s of dollars worth of an items. In feb I purchased an item $1400 worth. The seller claimed it was delivered but hold on the carrier claimed they could not delivered to my provided address instead they googled an address and they delivered it to God knows where. They claimed it was delivered however this item was meant to be signed for, where is my signature on delivery? I requested for proof of delivery and signature showing I signed for it. Now they awarding the seller my hard earn money. Also while all this was going on I recently purchased other 4 items worth a total of $1700+. America as you are witnessing this you need to stop buying on ebay and the United State Government need to investigate their scams. Since February I have fought hard on retaining my money, but to no success. Few weeks ago I was told on two different occasions that I will be awarded a few refund to allow 3-5 business days, then I will get messages like this (Thank you for getting in touch with eBay about the item Trunk/decklid/hatch/tailgate INFINITI (293461542466) you purchased from “advautosal112”. I receive your email and I understand you opened a case requesting a full refund on the transaction. Upon checking, I see that we initiated the refund today as part of your purchase protection. Kindly allow 24-48 hours to pass for finalization due to the amount of the item being processed. Let me thank you for the time and effort you exerted in resolving this case, your patience in handling this case is truly commendable. I trust that the information provided herewith is to your satisfaction and is helpful to you) Then today I get a reverse decision.now appealing for the 2nd time.despite this hard time of COVID-19, I’m still stupid enough to do business with EBay.com Scamming their buyer.”

Helpful Report

Posted 4 years ago

“New payment from users is horrible. I Will not wait a week for payment because you dropped PayPal. Big mistake you will be replaced soon. You are not untouchable. ATTY GENERALS PLEASE INVESTIGATE THE SCAM THAT IS GOING ON HERE”

Helpful Report

Posted 4 years ago

“eBay is now the nesting place for fraudulent transactions and fake companies! For 4 months i have been requesting for a refund of $83.77 but to NO Avail. eBay do not have Customer Support nor Customer Service.”

Helpful Report

Posted 4 years ago

“you took my money, cancelled my order, refused to let me open a dispute and didn't issue refund. What rating would you give a company like that??”

Helpful Report

Posted 4 years ago

“The seller refused to refund my money for a broken goblet. Which Patti Ford did not put fragile on the package. Ebay is giving me the money back”

Helpful Report

Posted 4 years ago

“I’ve sold 2 things, been scammed twice. No customer service. They pretty much encourage scamming.”

Helpful Report

Posted 4 years ago

“Really bad experience, I bought 3 times an item from there and only one item arrived. The last time I bought a virtual key . E bay canceled my order so I cannot give a feedback to that fraud guy, if it's a guy ( nor e bay itself), there is no post of the product anymore so I cannot do a thing. The payment have already been done. A company that doesn't care for the buyers and the customer service doesn't exist.”

Helpful Report

Posted 4 years ago

“Worst company ever. Doesn't protect buyers, doesn't protect sellers, just takes your money.”

Helpful Report

Posted 4 years ago

“.I have been a member since 2004. The Money back guarantee did not work for me. eBay did not pay attention to a dodgy seller who is selling faulty goods. Buy from Amazon better customer service and buyer protection. eBay is finished it’s had it day.”

Helpful Report

Posted 4 years ago

“Managed payments are a joke so they can earn interest with your money. Nothing but greed that always screws us sellers.”

Helpful Report

Posted 4 years ago

“I'm sorry I couldn't rate this lower than 1 star. Helped to remind me why I don't use ebay anymore. Thankfully there are less antiquated options available - ones that value the customer experience. I followed instructions, I contacted customer service immediately regarding a problem- they had the ability to help me resolve the issue and they refused. Their platform did not give me access to reach seller (15 mins after a sale) and they refused to put me in contact. Do NOT use ebay - I personally won't make that mistake ever again.”

Helpful Report

Posted 4 years ago

“VERY DENGEROUS PLACE FOR BUYING AND SELLING”

Helpful Report

Posted 4 years ago

“They cheat the seller every time, my buyer was clearly scamming and cheating the system, and because I went to appeal it I’m now out 500$ and he kept my phone, honestly eBay is a giant scam I would avoid at all costs”

Helpful Report

Posted 4 years ago

“eBay is a horrible place to deal with they will screw you over after you spend thousands of dollars and not even give you a reason for it... Save the headache and don't deal with these morons.”

Helpful Report

Posted 4 years ago

“I have been selling as a private individual to support a charity. I have been forced to Direct selling under managed payments. A week after my first complaint despite initial promises this matter has not been resolved. Additional restrictions have been placed to make trading harder. I agree with others that Ebay have no effective or fair dispute resolution system and side 99.9% of the time with buyers. They are complicit in supporting the dishonest and deceitful. A week on and no where near being sorted. Every person you speak to tells you something different, even managers. Promises made are not honoured. There are serious organisational problems. It is difficult to work out whether it is organisational incompetence or dishonesty and deceit or a combination of the two. In my case they have even threatened to permanently exclude the charity from Direct selling over this. Certainly with the problems I have face I find one star is too generous.”

Helpful Report

Posted 4 years ago

“I recently sold some items on ebay after they "restructured" their payout system....What a joke! ebay is getting greedy and there is nothing good about how they are now in control about how they pay you for sold items...not to mention the costly "fee's" that they add. Their site will now be a last resort for selling anything! RIDICULOUS!!!”

Helpful Report

Posted 4 years ago

“If I could give them a zero I would. They have horrible customer service..I just lost my money for an item that I never received. Ebay said that is not there problem basically. I going to close my account and never want to know anything about them.”

Helpful Report

Posted 4 years ago

“I sell thousands of items a year. What p*sses me off is that eBay will side with a sketchy buyer with only 2 feedbacks versus a seller with hundreds of positive feedback and ZERO negative feedback. Never fails. They always side with the buyer. I can ship an Xbox and the seller return a pair of sunglasses and eBay will side with the buyer. EVERYTIME”

Helpful Report

Posted 4 years ago

“I made an error when listing something, and before I had the chance to take it down once I realised my error, I was admitted to hospital. When I finally got out hospital, I noticed I had received an invoice for the fee I contacted customer services to be told the money they took was paid back (which it wasn't), as they understood my circumstances. Then when I contacted on numerous occasions with regards to the invoice emails I kept receiving after payment had been made, they told me not to worry. Then I started getting harassed by debt collectors to be told the issue would be resolved and someone would get back to me. I was told this twice and no one got back to me. I was then rudely told this was to be paid with the chat ending without them listening to anything else I had to say, or taking accountability for the distress and now increased payment that I apparently owe. I would not use this site for buying or selling and the distress this has caused in an already difficult time has been horrible. Terrible customer service.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,142 reviews