Ebay Reviews

Name: Ebay
Rating: 3.05

3.1 Rating 4,173 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vile. Removed the negative feedback I left of a seller who sent the wrong item and denied it, then got me pay for postage and said they'd refund no problem (pblinens). I took pictures of evidence (even when they said I tore apart packaging so barcode couldn't be read (I had proof this was nonsense because I took a picture of the packaging). They care only about revenue and will do their upmost to protect the most dodgy sellers if they know they're making a good revenue for ebay. I highlighted ebays own policies to them (that even if buyer is made to pay own postage, if the item is not as described or faulty, the seller is responsible for returns costs). Beware. I will be writing to Ireland - EBay Customer Service, P.O. Box 9473, Dublin 15, Ireland to highlight the incompetent responses I've had and the downright preposterousness of the protection of a seller who blatantly lies and deceives. All they have done is told me to communicate to the seller when I've repeatedly had to resort to telling them that the seller avoids my queries, responds with hostility (referring to me as a 'troubled aggressive and hostile person to divert from refunding me the full amount promised).I keep pleasing with them to send the seller a message because communication with the seller is not an option and resorts to self-defence and avoidance) but ebay do not get involved, even when I've provided all the evidence (and the seller provided none to defend their own position). I suggest anyone who experiences poor customer service with ebay does that little bit extra and takes the same action, because this will only get worse and your buyer protection will mean even less for you and every other poor unsuspecting buyer who gets conned.”

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Posted 8 years ago

“They don't ebay is rubbish. You asked for one recently”

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Posted 8 years ago

“They don't seem to care about sellers even though it's what makes ebay work in the first place.”

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Posted 8 years ago

“extortionate prices, and bad website.”

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Posted 8 years ago

“Took the same £50 payment from my paypal account twice, admitted it but said as I didn't spot it within 30 days they wouldn't give it back. Got to admire the nerve, lets see what the police have to say about it!!”

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Posted 8 years ago

“Poor seller verification”

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Posted 9 years ago

“They didn't send anything , it's been months. Love ,”

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Posted 9 years ago

“Worst customer service ever”

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Posted 9 years ago

“highly not recommended specially customer support if you decide to sell think before you lost your money as this very unfair and poor quality services where you as seller not covered as promised by money back guarantee program”

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Posted 9 years ago

“customer support bad quality services”

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Posted 9 years ago

“Bought them but can't seem to find a way to send them back”

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Posted 9 years ago

“The description was not clear and the wrong size was sent”

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Posted 9 years ago

“How very craptastic”

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Posted 9 years ago

“Make sure you use a reputable seller because the eBay guarantee is worthless, you'll get very little help from them if you have a problem with one of their sellers. I bought a caravan awning for £449, when it arrived it was damaged, it had a hole in the roof panel and a corresponding hole in the bag in which it came. I've been trying to return it since 19 Jun (15 days), I've offered 5 days when it could be collected. I've stayed in for these 5 days just in case. The seller is trying to get the manufacturer to pick it up, the manufacturer has made no contact whatsoever. Ebay are supposed to be sorting it out for me but are just making the situation worse.”

Helpful Report

Posted 9 years ago

“I originally ordered 6 cans White Grease on 18th April- advertised for £18.99 inc delivery. Shortly after that I received a call from them saying I would have to pay an extra £10 for postage. I advised that even second class postage to my address in Aberdeen-shire was only £4.55. They were not prepared to accept this and I cancelled the order with Pay pal and was duly refunded my £18.99. On 31st May I saw and ordered (via e-bay) another 6 cans of identical grease on e-bay for £17.09 with next day delivery included- I did not realise at the time that it was the same supplier: On the 3rd June I e-mailed eBay to advise (re #5138502352) that the product had not arrived. On the 5th June I received an e-mail from eBay with an attachment from 'the seller' (Lubriagecarparts) implying there seemed to be problems with payments from pay-pal- but basically it was badly written 'gobbledygook'; I then had to contact pay pal saying that they would address the problem- However I AM STILL AWAITING DELIVERY 9/6/17”

Helpful Report

Posted 9 years ago

“They described the product properly and listed the product properly and with much more concise information about what I am actually buying. What a great experience. Totally the opposite to euro car aparts. Ie yourselves”

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Posted 9 years ago

“The trainers that I ordered did not arrive and a larger payment was taken out of my bank account. I am going through proceedings to claim my money back. They are a fake site. Do not order!”

Helpful Report

Posted 9 years ago

“Ordered goods from the USA, paid via credit card, to be delivered by Ebay Global Shipping.Goods went missing despite courier declaring them signed for. Ebay refused to refund, the seller refused to refund, only refunded by my bank because I used a credit card. I chased the courier and it turns out that Ebay Global Shipping is a scam. Once goods arrive from overseas they end up in a large distribution centre who sub contract cowboys to deliver the goods. In other words individuals who own a van and register with them. Goods are disappearing and the distribution centre deny responsibility if goods go "missing". Ebay entice you with cheap shipping but stay away - it's a scam. In fact, stay away from ebay...period!”

Helpful Report

Posted 9 years ago

“This company is selling replacement vehicle turbos via ebay. My item was fitted by a qualified mechanic, yet broke within 3 months of fitting. What I discovered is that the terms of their warranties are 'sketchy' to say the least. After much cajoling the company offered me a replacement item, but only if I paid them 100GBP 'postage'. My original item cost 165GBP. I would be very wary of buying from them in the future. Their items appear to be cheap for a reason!”

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Posted 9 years ago

“I ordered a multi combination ladder set with platform from these people via eBay. I missed the delivery so card was left with no explanation on it. Managed after several texts to them to collect it from royal mail 2 days later. When received found that the one ladder was damaged. Arranged to replace damaged ladder with replacement on arrival found that they had sent the whole set again (which I still have) which the other ladder was damaged but managed take a good set. Contacted them to let them know what had happened and they tried telling me that I should have sent hhe whole set back which isn't true( i jave their text to prove it). They replied by saying that they would let me know, that was nearly a week ago. I will give them another week them give it to the that man. Not impressed”

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Posted 9 years ago

Ebay is rated 3.1 based on 4,173 reviews