Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had so many bad expeiences from dodgy sellers selling rubbish with zero assistance from ebay that I will never use ebay again. At least you do gtet some support from Amazon. Now days you can get so much of the same decent stuff from Argos and the like ofetn cheaper it isn't worth the risk.”

Helpful Report

Posted 9 years ago

“ABSOLUTELY RUBBISH!!!! BUYER LIES TO EBAY THAT ITEM IS NOT AS DESCRIBED. EBAY TAKE MONEY OUT OF MY PAYPAL ACCOUNT WITHOUT PERMISSION. EBAY DECIDE THAT THE BUYER IS CORRECT AND TELL ME THAT ITEMS WILL BE RETURNED AT MY EXPENSE. BUYER IS SELLING MY ITEMS ON HER LISTINGS AND SENDS ME A MALICIOUS EMAIL AND CLOSES RETURNS REQUEST. EBAY TELL ME THAT THERE IS NOTHING THEY CAN DO AS BUYER HAS CLOSED ACCOUNT. I SAID I WANT THE ITEMS BACK AS PER EBAY DECISION. THEY SAY THEY CANNOT FORCE ANYONE TO DO ANYTHING. FUNNY THAT AS THEY WERE MORE THAN HAPPY TO FORCE ME TO MAKE A REFUND. I REPORT BUYER FOR MALICIOUS EMAILS AND THE FACT SHE ADMITTED SHE LIED ON THE RETURN REQUEST AND HAD NO INTENTION OF RETURNING MY ITEMS BUT WANTED ME TO SUFFER. EBAY DO NOTHING. CLEARLY THE CONDONE THIS TYPE OF BEHAVIOUR. ABSOLUTELY S***!!! CUSTOMER SERVICE - NOT A CHANCE. THEY OFFER NO SERVICE TO THEIR CUSTOMERS WHAT SO EVER. THEY SHOULD BE ASHAMED!!!”

Helpful Report

Posted 9 years ago

“Very poor, I believe seven to eight weeks to resolve an issue is not acceptable. Extremely difficult to get hold of, no email or postal address, everything done through Facebook. Evasive, General answers that do nothing except point you at website links. My advice. Avoid. That's my plan...”

Helpful Report

Posted 9 years ago

“Invoiced me incorrectly for £250, highlighted to them prior to payment reassured it was resolved. Payment taken out of my bank, I phone to complain to be told the refund request hadn't been made and had now been made but would be 5 working days. 5 working days later and I am told it will be 10-15 working days, requested call back from supervisor as they were on the phone. 5 hours later I call back having heard nothing asking to speak with supervisor again, stalling tactics used and then told payment would be 15-30 days!! Wtf?! Also supervisor was still on the phone apparently and unavailable, so told them I would be writing to the financial ombudsman and watchdog and how rubbish their customer service is. They were quick enough to take my money and leave me paying bank charges due to being overdrawn! Worst service ever!!!! Thieving gits!”

Helpful Report

Posted 10 years ago

“Crap. Buyer protection is a joke and the customer services are willfully unhelpful. I bought an item of some value and it arrived not as described. I opened a return case and I used the pre-paid return label supplied by eBay; this label was marked a "tracked 48" and I got proof of postage at the post office. To cut a long story short the item did not return back to the seller. The eBay return label is NOT a fully tracked or insured service like "special delivery" is. Royal mail can't find the item and eBay will not refund me as I can only prove I posted the item, I can't prove it has been delivered. Well I used the service THEY provided, it was their pre-paid return label, surely that means they are responsible? No, not according to eBay. So I'm out of pocket. eBay don't give a crap.”

Helpful Report

Posted 10 years ago

“There is no direct route to take when a seller accuses you of not paying for a item (that was not ordered or sent) all you get is drop down text boxes that do not cover the issues you want to complain about. It's much easer to just to close down the account and buy from somewhere else.”

Helpful Report

Posted 11 years ago

“Poor seller protection.”

Helpful Report

Posted 11 years ago

“been waiting 2 months for a phone cover! scum”

Helpful Report

Posted 11 years ago

“Purchased item on eBay. Item different to that described. Ebay closed case before it was resolved. Customer service say they cannot help. Resolution centre cannot be reached by telephone and no email available. Hopeless.”

Helpful Report

Posted 11 years ago

“eBay staff are awful. I've been on hold 6 times and on the phone for 2 hours”

Helpful Report

Posted 12 years ago

“ebay staff service is actually the worst, need to sort it out ebay”

Helpful Report

Posted 12 years ago

“eBay According to your "AWESOME" Customer Service you employ no one in the US and its "impossible" to get a hold of anyone in the US. sort it out”

Helpful Report

Posted 12 years ago

“My recent "customer service" experience with eBay ranks as one of the worst experiences I have had with a company. Ever.”

Helpful Report

Posted 12 years ago

“I've experienced the worst customer service. How can I get in touch with complaints department?”

Helpful Report

Posted 12 years ago

“customer service is horrendous, please, can someone who can speak English IN THE UK contact me! Getting beyond a joke! awefulservice”

Helpful Report

Posted 12 years ago

“BTW, EBAY HAS THE WORST CUSTOMER SERVICE EVER!”

Helpful Report

Posted 12 years ago

“Wow. eBay has some of the worst customer service I've ever experienced.”

Helpful Report

Posted 12 years ago

“PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.”

Helpful Report

Posted 12 years ago

“And eBay UK customer service might as well not exist. Absolutely abysmal. Try using their "live chat". One of the most pathetic systems created”

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Posted 12 years ago

“This is getting ridiculous now - unrealistic limits and poor customer service are killing eBay !”

Helpful Report

Posted 12 years ago

Ebay is rated 3.1 based on 4,142 reviews