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Ebay Reviews

3.1 Rating 4,165 Reviews
52 %
of reviewers recommend Ebay
3.1
Based on 4,165 reviews
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154
Anonymous
Anonymous  // 01/01/2019
Buyer photographed an old item and claimed it was the one I sent. They got a full refund plus postage. I
Helpful Report
Posted 9 years ago
Hi got a blue dress off a seller (NEVER BUY FROM THIS EBAY SELLER tredsntecks mandy k lcmk global itd) PICTURE IN COMMENTS) the blue dress was nothing like the picture and was very badly made, i took pictures to show seller what the dress was like and of there ad of the dress they had on there selling site and the dress that was delivered to me I show them how different they were and how rubbish the stitching was ,the seller first offer to let me choose another dress and keep blue rubbish one so I said ok but don't want the blue dress so want to sent it back get my money back then get messages saying ok then send it back but you can not have a another dress witch I said that's fine they said il send you a pre-paid label and I told them no because I no full well it will never get to them as it's not recorded plus I'd read there feedback were people had sent back and had no refund so they lost there money and there clothe I told them I would send back recorded delivery so i opened a return with eBay the seller is been so rude message me when you send the dress back take pictures for us so we can see you have delivery it , so I did take pictures on Friday and sent the picture to them and picture that it was sent recorded delivery I got messages today rude one the tracking num wrong so I sent message to say it's the write number and that I will no it's got to them as they will have to sign for it also said that I believe that there out to rip me off £16 iv gone above and beyond I feel as a customer very let down as iv read there feedback and just no there going to rip me off they will have the dress and my money I work so hard and £16 for the dress was a treat for self am rally annoyed eBay dose not help in any way what so ever I've alway had grate Itsms always payed and give grate feedback were it was deserve and it's very rare that I've ever had to give in bad feedback iv been on eBay for 7years now ! what I want to no is if I don't get my money back and I can prove that the seller has signed for it will I be able to open a case and get my money back through PayPal
Helpful Report
Posted 9 years ago
Dishonest buyers on eBay con artists buy item sign for it 5 days later they decide item is broke eBay give them a full refund and I have NOT recieved phone back. Should of read the buyers reviews he's dishonest cancels orders, returns items days later,blocks contact, threatens to come to my house, total con man and eBay let him do this disgusting I feel violated will never use eBay again
Helpful Report
Posted 9 years ago
Had so many bad expeiences from dodgy sellers selling rubbish with zero assistance from ebay that I will never use ebay again. At least you do gtet some support from Amazon. Now days you can get so much of the same decent stuff from Argos and the like ofetn cheaper it isn't worth the risk.
Helpful Report
Posted 9 years ago
ABSOLUTELY RUBBISH!!!! BUYER LIES TO EBAY THAT ITEM IS NOT AS DESCRIBED. EBAY TAKE MONEY OUT OF MY PAYPAL ACCOUNT WITHOUT PERMISSION. EBAY DECIDE THAT THE BUYER IS CORRECT AND TELL ME THAT ITEMS WILL BE RETURNED AT MY EXPENSE. BUYER IS SELLING MY ITEMS ON HER LISTINGS AND SENDS ME A MALICIOUS EMAIL AND CLOSES RETURNS REQUEST. EBAY TELL ME THAT THERE IS NOTHING THEY CAN DO AS BUYER HAS CLOSED ACCOUNT. I SAID I WANT THE ITEMS BACK AS PER EBAY DECISION. THEY SAY THEY CANNOT FORCE ANYONE TO DO ANYTHING. FUNNY THAT AS THEY WERE MORE THAN HAPPY TO FORCE ME TO MAKE A REFUND. I REPORT BUYER FOR MALICIOUS EMAILS AND THE FACT SHE ADMITTED SHE LIED ON THE RETURN REQUEST AND HAD NO INTENTION OF RETURNING MY ITEMS BUT WANTED ME TO SUFFER. EBAY DO NOTHING. CLEARLY THE CONDONE THIS TYPE OF BEHAVIOUR. ABSOLUTELY S***!!! CUSTOMER SERVICE - NOT A CHANCE. THEY OFFER NO SERVICE TO THEIR CUSTOMERS WHAT SO EVER. THEY SHOULD BE ASHAMED!!!
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Posted 10 years ago
Very poor, I believe seven to eight weeks to resolve an issue is not acceptable. Extremely difficult to get hold of, no email or postal address, everything done through Facebook. Evasive, General answers that do nothing except point you at website links. My advice. Avoid. That's my plan...
Helpful Report
Posted 10 years ago
Invoiced me incorrectly for £250, highlighted to them prior to payment reassured it was resolved. Payment taken out of my bank, I phone to complain to be told the refund request hadn't been made and had now been made but would be 5 working days. 5 working days later and I am told it will be 10-15 working days, requested call back from supervisor as they were on the phone. 5 hours later I call back having heard nothing asking to speak with supervisor again, stalling tactics used and then told payment would be 15-30 days!! Wtf?! Also supervisor was still on the phone apparently and unavailable, so told them I would be writing to the financial ombudsman and watchdog and how rubbish their customer service is. They were quick enough to take my money and leave me paying bank charges due to being overdrawn! Worst service ever!!!! Thieving gits!
Helpful Report
Posted 10 years ago
Crap. Buyer protection is a joke and the customer services are willfully unhelpful. I bought an item of some value and it arrived not as described. I opened a return case and I used the pre-paid return label supplied by eBay; this label was marked a "tracked 48" and I got proof of postage at the post office. To cut a long story short the item did not return back to the seller. The eBay return label is NOT a fully tracked or insured service like "special delivery" is. Royal mail can't find the item and eBay will not refund me as I can only prove I posted the item, I can't prove it has been delivered. Well I used the service THEY provided, it was their pre-paid return label, surely that means they are responsible? No, not according to eBay. So I'm out of pocket. eBay don't give a crap.
Helpful Report
Posted 11 years ago
There is no direct route to take when a seller accuses you of not paying for a item (that was not ordered or sent) all you get is drop down text boxes that do not cover the issues you want to complain about. It's much easer to just to close down the account and buy from somewhere else.
Helpful Report
Posted 11 years ago
Poor seller protection.
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Posted 11 years ago
been waiting 2 months for a phone cover! scum
Helpful Report
Posted 11 years ago
Purchased item on eBay. Item different to that described. Ebay closed case before it was resolved. Customer service say they cannot help. Resolution centre cannot be reached by telephone and no email available. Hopeless.
Helpful Report
Posted 11 years ago
eBay staff are awful. I've been on hold 6 times and on the phone for 2 hours
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Posted 12 years ago
ebay staff service is actually the worst, need to sort it out ebay
Helpful Report
Posted 12 years ago
eBay According to your "AWESOME" Customer Service you employ no one in the US and its "impossible" to get a hold of anyone in the US. sort it out
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Posted 12 years ago
My recent "customer service" experience with eBay ranks as one of the worst experiences I have had with a company. Ever.
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Posted 12 years ago
I've experienced the worst customer service. How can I get in touch with complaints department?
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Posted 12 years ago
customer service is horrendous, please, can someone who can speak English IN THE UK contact me! Getting beyond a joke! awefulservice
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Posted 12 years ago
BTW, EBAY HAS THE WORST CUSTOMER SERVICE EVER!
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Posted 12 years ago
Wow. eBay has some of the worst customer service I've ever experienced.
Helpful Report
Posted 12 years ago
Ebay is rated 3.1 based on 4,165 reviews