Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,107 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nigel Devlin

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

WhatsApp (+ 4 4 73 88 6 97 9 58.) And Harrylucy977 (at) Gmail . Com Help Me Recover My Lost Money

William

+ 1 216 233 9442 Whatsapp Support Contact Help At Fraudshieldrecovery. Com

Anonymous

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eBay looks after eBay, not it’s loyal sellers who’ve been around for 15 years. Refunding my money willy nilly to impatient, nasty, paranoid buyers who want the item for free because there have been the worst postal delays I’ve ever know due to covid lockdowns on top of the Xmas rush, and they’re too tight to pay extra for tracked mail. Those buyers get the refund which eBay bullies out of the seller, and get to keep my items when they arrive late too. Not fair when the problem is Royal Mail. I have proof of postage but they’re not interested. I’m going to Etsy and Facebook marketplace instead.”

Helpful Report

Posted 4 years ago

“Selling on ebay - beware. You will be charged quite expensive fees and will never know that, because they dont talk about it other than somewhere deep in T&Cs. Good luck with that. No waiver possible.”

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Posted 4 years ago

“Ebay is the worst seller platform among Amazon, Walmart, and others. A buyer recently committed swap fraud and eBay just issued full refund from our account. eBay denied our appeal even when we presented a police report and all the fulfillment images. eBay is a classic example of wanting all your money but taking no risk or responsibility. I can see eBay becomes the target of a class action lawsuit.”

Helpful Report

Posted 4 years ago

“I received a lot of fake items, their service always assured me I am protected, always went through eBay to do the return, now apparently I am suspended and they can't disclose any information! This is the most horrible customer service, I used to spend a lot of money on eBay”

Helpful Report

Posted 4 years ago

“Do not get attached to your account.... eBay will take it away on a whim and will not give you a chance to get it back. 15+ year seller, I've recently been selling books. After over a year my account got suspended. No reason why, no appeal process, nothing. I spent hours trying to get hold of someone to talk to; chat people just pasted standard wording concerning suspensions and immediately leave the chat. Noone would call back when requested via the contact form. I finally called Customer services in US. Also, wasn't interested in talking to me. Promised that a manager would call back twice - no contact. And just like that... eBay decided that selling books isn't allowed (for me anyway), suspended my account and ar4e not willing to review their decision. I tried to open a new account but it was immediately locked - apparently, I cannot ever use eBay again.... This is a joke. Blanket suspensions without the right to appeal should not be permitted.”

Helpful Report

Posted 4 years ago

“Terrible customer service Which you can’t talk to nobody to resolve your problems Selling on eBay becomes a nightmare since they decided to hold your money for 3 weeks before they released it Plus the high fees Between eBay and PayPal fees there’s no money going to your pocket...,, Beware and save your time and money....”

Helpful Report

Posted 4 years ago

“Any Time I have had to call customer service , nothing but excellent over the phone customer service, just one of the reasons I enjoy selling on ebay.”

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Posted 4 years ago

“It is not so much a bad experience . The problem lies in ebays global shipping where packages are handed over to multiple carriers It never use to be that way . For one Intelcom Express Courier Service has the worst delivery service , the business is down right horrible and delivery service is never on an exact time ., a shady business A business that cares nothing about a persons package That's two days and my package hasn't been delivered yet from the dispatch centre in Surrey Ebay global shipping just doesn't get it and do not care about ones package They don't reply to messages through twitter as often , to me that's bad . Daryl S , Burnaby”

Helpful Report

Posted 4 years ago

“I bought a short pant at $15.95 after selected "brand new with tag"; the pants are preowned ! Returning them cost 9.75, then I just wasted my money beign led in error by eBay. Finally, rating one star this experience is impossible, and you are noticed that your rating will be automatically 5 stars ! Silly pathetic.”

Helpful Report

Posted 4 years ago

“There are scammers on eBay that eBay protects. Our daughter got money, real money stolen from her and the scammer had been a seller on eBay since 2007”

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Posted 4 years ago

“Don't sell on EBay you gone loose your money selling cause they put hold for 21 days and take high commission .”

Helpful Report

Posted 4 years ago

“Banned from Ebay for an unfair fee of £17.50 they refused to refund me. If you want fun, read the chat (third one) It was an item I cancelled 2 years ago, they still kept it update so someone tried to buy it, then has been refunded, but I was still supposed to pay the fees. Meanwhile, my account has been blocked, such as my linked Paypal account I cannot use anymore.”

Ebay 1 star review on 11th December 2020

Helpful Report

Posted 4 years ago

“BEWARE eBay Sellers (Especially Coin Dealers): EBay recently sent notification to all customers to change their method of payment to their bank accounts instead of PayPal (which has been the standard for years). DON’T DO IT !!! Like a fool, I did what they instructed me to do (without notifying me if the ramifications). If you do, eBay will unilaterally & instantaneously delist all your selling items (even those in the middle of auctions with valid bids!) with NO warning to the sellers or buyers. And, even worse, if you change payments to your bank account, you cannot relist many items as the new payment option has many categories that eBay will no longer allow to be sold on their platform (eg, coins). All coin dealers must find a new auction platform to sell their items !”

Helpful Report

Posted 4 years ago

“Horrible, horrible website. There is ZERO CUSTOMER SERVICE. THE CUSTOMER SERVICE DOES NOTHING FOR YOU. They hit you with fees you do not know about and then customer service says they cannot do anything. DO NOT SELL OR BUY ON THIS WEBSITE. USE ANY OTHER SITE BESIDES THIS ONE.”

Helpful Report

Posted 4 years ago

“Customer service is rude, they will not refund your money, they'll make excuses. Soon as my money was taken for item they informed me they found seller's account to be a problem, they stated item was no longer available, the seller was unreachable, yet they still wouldn't refund my money. DO NOT USE EBAY SCAMS LIVE HERE”

Helpful Report

Posted 4 years ago

“there new payment without paypal. you sell , buyer pays ebay maybe 2 days later ebay holds your money.. you ship without tracking , however long it takes. if buyer doesn't give feed back good luck trying to get paid.. without confirmation ebay may not pay you for weeks or months.. who sells without getting paid for that long a time? thats what i seem to get from new system..”

Helpful Report

Posted 4 years ago

“This is a scam by your seller. It may have been delivered but it was not delivered to me or my address! So why can you not get me a refund? Your seller also says it was shipped two days before I ordered, how can that be ? The shipping information your seller gave you is not for the item I ordered. My item weight over 300lbs the item supposed delivered by UPS to Swanky Sparrow in a different city, weighted 1 lb . Ebay does not protect there buyers.”

Helpful Report

Posted 4 years ago

“Ebay changed their policy without telling sellers. They put my money on hold until the thing I sold arrives at the buyers address. Never happened in the last 15 yrs of selling. But now they put a hold on my money until I can prove it arrived.”

Helpful Report

Posted 4 years ago

“Please !Be aware of the Ebay auto refund rule! Did not know it was on the setting of automatic refund and buyer also get to keep the product, it was damage from shipping? And buyer can keep it and also leave a neg feedback. So make sure you go into refund rule and make sure auto refund is turn off. I did not see this one coming. The buyer even asked for a return label, which stated that they pay return shipping, I send them a shipping label. Ebay said that is the rule. NOW! NO money! No product! No help! Understand the buyer side that they are disappointed about the purchase, they have the right! ? Refund and keep product and top with Neg feedback ! Thank God it was not anything real expensive, because you will be really, really, really mad !”

Helpful Report

Posted 4 years ago

“I have been a loyal Ebay supporter… I have been a loyal Ebay supporter since the beginning.I annually spend thousands of pounds a year. This week I complained that an items never arrived. Ebay didn't help me at all and I am out of pocket with nothing to show for it. R.I.P ebay.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,107 reviews