Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In a similar situation to many others who have left reviews recently. Items ordered on 30th November and didn't arrive within the 5 working days promised. After chasing up by email, a delivery then did arrive, containing some of the items ordered, some different items, and others omitted from the package, but included on the invoice. After emailing several times to try and get the wrong items swapped and the missing item sent, I wasn't making any progress, so decided to arrange to return the items for a full refund instead. Items returned on 29th December and after emailing several times to chase the refund I'm still waiting for even a response from them weeks later. Unless you have the time and the money to spend hours chasing them up for your items or your money back, shop elsewhere!”

Helpful Report

Posted 10 years ago

Thank you for your review I am sorry that you have had so much trouble with your order I can see from our records that a refund has been issued for you

Posted 10 years ago

“Ordered solar powered security lights ... they didn't turn up! Contacted Eckman customer service who informed me they were delivered to my porch when i was out. I don't own a porch! I have tried to tell them this over 2 telephone calls and 3 emails . No joy, i now just get ignored and they do not answer my emails. DO NOT USE THIS COMPANY, there is a strong chance you will be out of pocket like me! The next step is the small claims court ... all for items that were £33.98!!!! Stay away from Eckman!”

Helpful Report

Posted 10 years ago

Good Morning Thank you for your review I have emailed you for further information

Posted 10 years ago

“Wrong item sent, tried many time to call put on hold, then they would hang up. Ask to speak to manager they put you back through customer service, then hang up again. Emails not answered, only option left is court . Do not use this company .”

Helpful Report

Posted 10 years ago

Thank you for your review. I am sorry to hear of the problems that you are having with your order. I have emailed you for further details

Posted 10 years ago

“Ordered a heated ice scraper and telescopic snow brush on 5 December 2014. My money was taken from Paypal immediately and as of today (20 January 2015) nothing has arrived yet they have managed to send me their latest brochure! I have repeatedly tried to call - just left holding on for as long as 15 minutes. Got through once to be told "it was sent yesterday" which was obviously a blatant lie. The service (or lack of) from this company is appalling. Do NOT order anything from this company.”

Helpful Report

Posted 10 years ago

Thank you for your review I apologise for the delay and inconvenience caused in this matter I have emailed you for further information Thanks

Posted 10 years ago

“Ordered a gate (19579) on 7th December - money taken from account straight away. No mention of being out of stock. Emailed on 2nd jan and again a few days later.. Still no response to emails by19th jan. Rang a few weeks ago eventually got through and told stock was coming in but still no delivery. Now can't get through at all - customer service line keeps on hold for 10-15 mins and then cuts off. Terrible customer service. Would give no stars if there was that option.”

Helpful Report

Posted 10 years ago

good morning thank you for your review I am sorry to hear of the problems that you have had with your order. Unfortunately the item that you have order we are waiting for further supplies I will email you with a due date

Posted 10 years ago

“Ordered watch and parking camera in November 2014. Still not received anything. After a number of calls and emails I have been told the watch ordered is no longer available. They have suggested alternative. This was 'in packing' over a week ago and has still not arrived. My cheque was cashed December 2nd 2014. I have completely lost faith in the company. It's a disgrace and I feel they have taken advantage. I have reported them to watchdog, as I feel the way they have acted has been a huge con.”

Helpful Report

Posted 10 years ago

Good Morning Thank you for your review I am sorry to hear about the problems that you have had with your order As per email sent by customer services I am pleased to confirm that your order has been despatched

Posted 10 years ago

“Ordered telescopic looper on 2nd January - money taken from my account on 3rd. Like others no answers to emails and cannot get through on the phone. This is terrible service and looks like only option is to go to Watchdog! I want my products by the end of the week.”

Helpful Report

Posted 10 years ago

Thank you for your reveiw I am sorry to hear that you have been having problems with your order I have sent you a email

Posted 10 years ago

“Purchased a door canopy December 2014 in good faith, paid by credit card. Waited for delivery, managed only once to speak to customer service. Advised that goods would be dispatched within the delivery period of their small print, ( basic lip service with an attitude from customer service). Total waste of time trying to get hold of them as they are experiencing high call load, advise call back tomorrow every time. Again they do not respond to emails. Not sure if a reliable company Have advised credit card company. Would not advise dealing with them as very unpredictable and unreliable. Now have to go through process of organising anothe canopy”

Helpful Report

Posted 10 years ago

Good Morning Thank you for your review I am sorry to hear that you have not received your order I have checked and the order has been despatched and should have arrived I will send you an email from my email address if you can confirm if you have receieved the order

Posted 10 years ago

“Ordered goods on 3rd December 2014, Eckman sent email acknowledging order, took money from credit card account on 4th December. Managed to get through on telephone before Christmas to ask why no goods received - told part of order out of stock, some would be sent immediately. 16th Jan 2015 - still nothing received! telephone calls are diverted to Customer service who do not answer. They do not reply to emails at all - the website says "they will be answered within 24 hours of receipt". Next step - court. Advice - DO NOT BUY FROM THIS COMPANY John Bairstow.”

Helpful Report

Posted 10 years ago

Thank you for your comments I am sorry to hear that you have had so many problems in trying to receive your order. I have checked and the order has been despatched to you and should have arrived. If the order has not arrived please email for the attention of Tracey and I will investigate it further for you

Posted 10 years ago

“I ordered a chainsaw in Sept 14....have been given 3 delivery dates but then told still not in stock. They have taken the money and now I can get hold of anyone( 1 hour on phone) to get my money back. THIS IS DISGUSTING.....NEARLY 4 MONTHS STILL NO REFUND OR CHAINSAW!!!!! Order number 15511”

Helpful Report

Posted 10 years ago

I am sorry to hear of the problems that you have had with your order I can confirm that a refund has been done for you

Posted 10 years ago

“Ordered a chainsaw in September 2014, so say out of stock. Been fobbed off with different delivery dates. Still no chainsaw 3.5 months still nothing. Order number 15511”

Helpful Report

Posted 10 years ago

Good Morning thank you for your review. I am sorry to here about the problems that you have had with your order which I will look into. I have checked your order this morning and can see that this how now been cancelled and refunded. Thanks

Posted 10 years ago

“Wish I had seen this before ordering! Ordered solar lights on the 02/01/15 - no delivery after the 5 working days, emailed and no response after 24hs. Have called and been on hold with customer services for over half an hour with no response. Eckman: maybe try switching operators from sales to customer services as its funny how there's no problem getting through to that line!!! Am drafting my complaint to watchdog as we speak....”

Helpful Report

Posted 10 years ago

Good Morning thank you for your review i am sorry to hear of the problems that you have had with your order i have checked this morning and it appears that you cancelled your order with one of our customer services agents

Posted 10 years ago

“Ordered a roasting tin on 4th December which still hasnt arrived, rung numerous times only to be kept on hold with a recorded message, the last time was 15 mins before I put the phone down, have now e mailed for a refund, customer service non existent will never use them again”

Helpful Report

Posted 10 years ago

thank you for your review i am sorry to hear about the queries that you have had with your order. I have sent you an email,

Posted 10 years ago

“order on webb 19/12/2014 sent 5 emails no answers 3phone calls nothing will right to com/directors”

Helpful Report

Posted 10 years ago

thank you for your feed back regarding your order I am sorry to hear that you have not received your order. I have sent you a seperate email asking if you would like the order replaced

Posted 10 years ago

“Ordered an item 6th December was told item would be despatched 22nd December. Sent emails requesting update as order never arrived, no response to my emails had to phone them waiting for 35mins was told my order was out of stock. Requested refund was told at beginning of January refund would take 3-5 days. Still no refund and not responding to my emails. Phoned again today waited to be told they can't help me customer service is closed and has been closing early all week. No refund not answering emails and can't help when I phone which I am being charged for!!!!!”

Helpful Report

Posted 10 years ago

thank you for your feedback. I am sorry to hear of the problems that you have had with your order. I can confirm that a refund has been done for you by Sagepay

Posted 10 years ago

“I ordered an item - it took longer than expected to arrive and then when it did it was not what I ordered at all so I had to return it. I have had no refund as Eckman say they have not received the return and I have now been passed over to the post office to claim compensation. If they hadn't sent me a poor substitute of what I ordered I would not have had to return it. I will never use this company again and would advise others to avoid. I got my required item from Amazon in half the time and for less money and no hassle!”

Helpful Report

Posted 10 years ago

I am sorry to hear about the issues that you have had with your order. I can confirm that a refund has now been done for you through sagepay

Posted 10 years ago

“Still waiting for order from 3rd December. No reply to email. Unable to get through by telephone? Have they gone bust????”

Helpful Report

Posted 10 years ago

Thank you for your feedback regarding your order I have rang and left you a message today regarding your order, I am sorry for the delay and inconvenience caused in this matter

Posted 10 years ago

“Placed an order on 13th December 2014 still waiting for my items, rang them three times today (5th January 2015) the first person put the phone down on me when I said it wasn't a new order, the second person said I will transfer you to customer services, my third attempt resulted in me finally getting through only to be told " I will transfer you to customer services" at this point on the verge of exploding I calmly explained that she was the third person to "transfer me to customer services" she eventually gave me a different telephone number...............wish me luck on getting through!!!”

Helpful Report

Posted 10 years ago

good afternoon thank you for taking the time to leave us a review. I have looked at your order and it has now been cancelled for you and a refund has been actioned on Sagepay

Posted 10 years ago

“I am absolutely disgusted with this company. I have ordered a 21st present for our son on 6th Dec and it's now 2nd January and it's still not arrived. They say 3-5 working days! I have made numerous phone calls and emails and no one seems to care. I am livid! I have sent a letter of complaint and again no response. Do not order from them!!!”

Helpful Report

Posted 10 years ago

I am sorry to hear about the problems that you have had with your order. I have checked with our system and it appears that you have now asked for the order to be cancelled which are organising. I have arranged for the order to be refunded on sagepay

Posted 10 years ago

“Ordered a pair of loppers (order: 20030) on December 15th. Nothing delivered.. No correspondence, no replies to my emails, kept on hold for half an hour by an automated phone service, still no update or delivery. Happy Christmas. When am I getting my product?”

Helpful Report

Posted 10 years ago

Thank you for your review regarding your order. I am sorry to hear of the problems that you have had we will look into this for you

Posted 10 years ago

Eckman is rated 1.5 based on 586 reviews