eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,863 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 3rd February 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have in the past had several orders where foam was mis-cut. In one case it was 10x thicker, in another case it was cut the wrong shape. But to be fair, you have always sorted it out ok”

Helpful Report

Posted 10 years ago

“Very easy to select and price products. Had to make 3 attempts via sagepay before completing!”

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Posted 11 years ago

“generally I find Efoam service ok. staff always ring back if they have to and I find them easy to communicate with etc. my only comment would be the web site. it seems quite old and not easy to navigate also you have to keep going back if you want to order a number of different sizes of the same product.”

Helpful Report

Posted 11 years ago

“We have used e foam a number of times now. Generally pretty good, but they did offer a free memory pillow on orders over £50 or something like that. Having spent over a hundred pounds with them, we asked for two. We received none. The order was wrong and we explained to them we hadn't received the pillows. They sent out the extra foam - but no pillows.”

Helpful Report

Posted 11 years ago

We are really sorry to hear about your problem. For a number of years we are offering a FREE memory foam pillow for orders above £150, as you can see on our home page. This is added automatically to the basket when the order exceeds £150. Unfortunately your orders were smaller.

Posted 11 years ago

“Overall look and feel of the website is very dated. Issue with updating cart and adding to the shopping basket. Would have gone elsewhere if it wasn't for the price. Hope this helps.”

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Posted 11 years ago

“Site was easy to use. Price good. Hope product ok when arrives.”

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Posted 11 years ago

“The service looks good I look forward to receiving the good if they are what I'm looking for then I would probably increase my rating”

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Posted 11 years ago

“The site needs some updating. A bit amateurish looking.”

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Posted 11 years ago

“Web site is friendly and easy to use”

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Posted 11 years ago

“website was clear and easy to use to provide cushion measurements”

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Posted 11 years ago

“Prompt service”

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Posted 11 years ago

“Your website is very easy to use and provides a great range of sizes and shape. However your payment using Sage and, specifically, the verify Visa part to pay is not such a good experience. If it had not been for the many aborted attempts to pay I would rate you Very Good.”

Helpful Report

Posted 11 years ago

“What I couldn't see was the estimated date of delivery and once I got the invoice stage I lost the web page if I was to go back. I had to log on twice to this website and it went down twice at payment stage. I wanted to pay by visa but feared loosing the site again so opted for Paypal instead.”

Helpful Report

Posted 11 years ago

Sorry to hear you had problems. Our site is very easy to use, we don’t have a log in facility. I assume with “invoice stage” you are talking about the basket page. To go back to the site from the basket, it’s as easy as clicking the “continue shopping” button at the bottom left, or your browser’s back arrow button.

Posted 11 years ago

“! cushion ordered- will order more after I have checked that my measurements are correct and that the order i.e. type of foam etc meets our needs”

Helpful Report

Posted 11 years ago

eFoam is rated 4.9 based on 31,863 reviews