Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 264,180 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 264,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 27th June 2025

1175

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two parts. I got an email to say they were ready to pick up. I drove about 4 miles through Cardiff to get them and was told that only one part was there. The lady just said that shouldn’t have happened. Not much good to me. I suggested that the part was delivered to me but she said she couldn’t do that. I cancelled the part and bought it somewhere else. When a mistake like this is made it should be rectified.”

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Posted 2 months ago

“Used to be cheap now there quite expensive only really use when other places don't have in stock”

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Posted 2 months ago

“had to wait forever to be served even though there were people wondering around, customer service is not the priority here. Add to that, click and collect order for 2 items and they could not provide one of them, offering an alternative at double the price. Absolutely disappointed.”

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Posted 2 months ago

“Good price but wait time of 50 minutes at the branch just to collect an order that I’ve already paid for online is ridiculous.”

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Posted 2 months ago

“As usual a slow moving queue. Only one person manning the counter The rest in the next room having a fun chat.”

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Posted 2 months ago

“Only 1 poor lad behind the counter on a busy Saturday leading to long wait for service”

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Posted 2 months ago

“Cleaning products covered in oil.”

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Posted 2 months ago

“Hi I eventually got the parts I needed but Unfortunatly I paid for next day delivery and waited 3 days”

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Posted 2 months ago

“No where as easy as it used to be, if you don't have a number plate & have too phone up not a very good service at all. Phoned up 3 times & someone hung up twice on me.”

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Posted 2 months ago

“The wipers I bought to replace the original MINI ones did eventually fit and work well, but compared with the one-click removal of the original ones, they were extremely fiddly and frustrating to fit. It took me more than an hour with the instructions on the box providing little help. Surely Bosch could have engineered something easier to use!”

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Posted 2 months ago

“Gave me the wrong parts. Asked for 2017 golf brakes and got Audi brakes that don’t fit”

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Posted 2 months ago

“Euro car parts has a vast amount of items which is great the only problem I have is every time I go there I have to wait so long for them to get my item even though I've pre ordered them that is why I normally go elsewhere if I can get what I want”

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Posted 2 months ago

“I came to pick up a pair of disposal gloves at the Exeter branch, the chap behind the counter appeared to be annoyed that I had asked for the disposable gloves, generally a bad attitude, this is not the first I have experienced this in the Exeter branch, My recommendations would be to make sure staff are trained properly in customer service and treats them well, otherwise business will go elsewhere, I will add that other staff have been fine who have served me.”

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Posted 2 months ago

“It’s tough one, Gentleman on the counter was terrific he only do is job very pleasant guy but experience was awful the wait times where dreadful and then when I finally got served for the item(s) I ordered via click & collect after further long waits one was not in stock so then had to be refunded this experience would be 0 starts but I gave 2 only for the colleague serving who I felt sorry for having to man the counter solo dealing with unbalanced stocks and long queues of peoples quires and orders”

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Posted 2 months ago

“Paid Extra Delivery charge for next day delivery... which didn't happen. This was from the Canterbury Branch. I received delivery the following afternoon, by which time the mechanic that I had hired to work on my car had cancelled. I explained to the help desk that I required it by 1pm that afternoon , which failed to materialise. They only emailed the Cnaterbury Branch Manager. There doesn't seem to be any telephone communication between the two. I was offered a refund of my delivery charge and a £10 voucher. I asked for a £10 refund, as I couldn't trust Euro Car Parts Canterbury to deliver on time in the future, so I would be unlikely to use them again. I recived the £10 refund which was appreciated . The chap on the help desk was helpful, but I didn't recive my order on time.”

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Posted 2 months ago

“It's not about the product but the service. Everyone can make a mistake but it's about attitude. Euro car parts are responsable for the delivery services even if it is other company. Part orderd the 25th of March, never received. 4th of April refund asked... Money recived the 17th of April... Plus, no part no travel. I lose 130 quids for Eurotunnel ticket... Thank you all...”

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Posted 3 months ago

“Sadly not the customer service they used to give”

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Posted 3 months ago

“I bought the part off your website for £91 I am part of a tade account and with the trade account in store they wanted £127 what a joke. I since saw the part online for £51 You destroy the opposition then put the prices up !!! Been a mechanic for 35 years”

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Posted 3 months ago

“Had to wait a long time at counter as only one counter staff working lots of staff out the back joking around and one counter staff working seems a bit unfair and now find out could have got the same parts cheaper elsewhere tried to order online to get discount but didn't get any discount when I went pick up bits.”

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Posted 3 months ago

“Very disappointed as I use you for any car parts. ordered pads and disks for a Fiesta and never got delivered. Evri claiming too heavy yet i have had disks delivered before and they are only small ones. Never got a call back as promised from my first chase of the order and had to chase a second time. it is now ten days on and still no parts.This is not acceptable as they shoildnt be listed as delivery when there are these issues. I work in the Fire Service and have for once all four days off over Easter so i ordered them in good time to ensure they were here and today still no parts!”

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Posted 3 months ago

Euro Car Parts is rated 4.3 based on 264,180 reviews