Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Other lounges offering more for the same amount. Food was ok (just ok) staff didn't want to be there. Have to pay for things like prosecco. Had to pay to take my 2 year old in and there was nothing for her! Funnily enough she doesn't like soup or salad. No crisps, kids drinks (not everyone wants to give their kids Coke) or anything really for them”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Food was poor quality. Luke warm. Poor selection. Coffee is poor quality. Unless you plan on drinking plenty of alcohol it's not worth the money. Free wifi does not allow VPN so unable to use secure connection.”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“Overcrowded cramped expensive and poor quality food. Have you never even BEEN in a BA Terraces Lounge?”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Hi I would have loved to review your lounge but due to the appalling delays at security and check in at Geneva Airport I only just made my flight. It took over 2.5 hours to get through so I didn't have the chance to use the lounge.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 8 years ago

“my wife and I joined a yearly membership with yourselves due to our previous visit 28th April at Bristol airport we had scrambled eggs and sausages as well as the usually continental breakfast - this time no eggs or sausages! only bread rolls that were stale - we then asked for white wine which was undrinkable so asked for a rosa Wine which was just the same - we asked your staff for alterative wine and was told that was all they had and that it was Spanish! we thought it was very poor and to make matters worse we took a friend who booked in the lounge as well ( which she would not normally do ) and for £25 for a bowl of cereal and cup of tea! very very expensive and we felt terrible for making our friend book in the first place”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“Your food selection was poor compared to Escape Lounge and tables weren't cleared quickly enough. Both can be easily rectified with some more staff.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Thought the staff were so grumpy and unhelpful, apart from the 2 girls on reception they greeted us with a smile the rest were awful even tutted at me when I asked for butter as the dish was empty, I use this lounge a lot and had a good experience but was very disappointed this time I've booked my next holiday and will be flying out on my birthday I was going to book the aspire lounge but may try a different one this time, will think about it shame as I really like this lounge but grumpy staff let it down could understand a little if it was early morning flight but it was lunch time”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Only a few comfortable seats. All seats very close together.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Lack of spirits , ran out of hot food and Gordon's Gin. Not very enjoyable experience and in future will use No1 lounge.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 8 years ago

“From previous occasions the experience was poor. The choice of food was very limited with very little gluten free options, which had been advertised differently in marketing emails. The measures are also much smaller than on previous visits, this encouraging more trips to the bar. Overall not a great experience.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“It took far to long to check in... there was a huge queue and more than 1 person should have been on reception. Constantly running out of food and as only 1 person at the bar, queue was disappointing...”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

“The airport was extremely busy, we were a party of 7, we had 5 pre booked passes as the other two members of the party had dragon passes. They were not allowed in as we were told the lounge was at 'full capacity'. When we got into the lounge, it was no where near capacity. The problem was that too many singles were occupying large tables. If individuals were shown to tables staff made sure they utilised the space appropriately, then you would be able to fit many more people in there. The whole thing is poorly laid out and I dread to think how they will cope when the airport expands. The staff were stressed, unfriendly and bordering on rude. The chap behind the bar didn't smile once and had no conception of customer service and giving people a great experience. Not a great start and not worth the money!”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

“Well it's lovely to ralax but to have something to eat is awful no sandwiches rolls just the same thing every time we go there 'crisp's Walsh cakes go to Bristol that's lovely or Birmingham they give you pasta or rolls.”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“staff was not friendly at all.i stayed in t1 aspire in march 2017 and the staff was amazing t2 staff need to take lessons from the staff in t1”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“I was very disappointed with the lounge compared to another I have previously used at the airport. Your seat is not reserved in any way and also you may have to share a table with other people. Would not book again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Poor experience, dirty tables, lack of service, toilets out of order etc”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“Had to queue for around 15 minutes to get in. Very poor wine selection 2 Whites, 1 Red. Nice salads but only 2 hot choices. Obviously need more staff as had to find an employee each of the 3 times we went to the bar.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

“Paid to go in aspire plus lounge.it wasn't staffed so every time I required anything I had to go looking for someone to serve me,very little food out on display so all in all total waste of money.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“Good view and comfortable but poor breakfast selection.not even any toast.im vegetarian so nothing for me to eat.we will go back to the escape lounge in future as had plenty of choices”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Poor quality food and coffee”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews