Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good food, not enough comfortable seating and very poor internet.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Not very impressed poor choice of snacks on offer.seems like the main reason these lounges are used is for the alcohol on offer.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Very limited choice of food - especially as we were there at lunchtime. The seating was not particularly conducive to privacy. There were no magazines”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Great little lounge for the money, definately quieter than waiting in the main airport. However 1. No real designated quiet area 2. Very limited food selection on offer. I arrived at 10 at left at 1 PM and the buffet had not changed and was very breakfast orientated which was disappointing at lunch time. Savoury items were non existent...other than crisps and peanuts”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Not as refined as I thought it would be and food selection was only average. One type of soup, three different types of filled rolls, ham salad, warm Danish pastries, crisps and some other salad nibbles. Drinks were easy to access although I didn't get a positive look when I went up for my third drink over a two hour period. Although the price was okay for an airport I would grudge paying it again for the service!”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“Nice area to sit, let down a little by the selection of foods and fact that fizzy drinks were to be poured ourselves out of a large bottle, which was flat. Also only 2 ladies toilets so had to queue even at 5am. Had a lot more choice for less money at other lounges”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Not a great selection of hot food only rolls and bacon, also,had to chase staff for a drink at the bar..”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The general levels of comfort in the lounge and the quality of food are good. The coffee is of a disappointing standard but I would have rated the lounge higher than 3 stars if it had not been for the unacceptably rude receptionists. I have never felt so unwelcome!!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Booked a stay at this lounge as we had a long wait for connecting flight after an overnight flight from Canada. When we turned up at the lounge we found the system had booked our entry for 3 hours before our next flight was due to depart and we were refused entry earlier by a very rude receptionist. This is not what you need when you are very tired and want to rest. I feel there is a problem with the booking system as you are never going to get 3 hours in the lounge the way their system works. Apparently you can override the entry time but it's not obvious when booking. Once we gained entry to the lounge we found it quite small and very busy. Food and drink was okay. Some staff were friendly but on the whole I do not feel it was worth the money paid.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Ok but some rowdy behaviour from a group of men, with offensive and gratuitous language, when nothing was done by staff to try to moderate the situation. Average food and drinks fine. Think I shall use the slightly more expensive lounge next time, in the hope it will be better controlled.”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“I have used the lounges on many of my trips...I reason I book it when I have a early morning flight as there's always a selection of hot bacon rolls, omelets etc...but this time there was only snacks available but at the cost of £60 and at 5.30 in the morning you need more to eat than crisps and nuts”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Arrived at 4pm, unable to find a seat for two so sat at the bar stools for 30 minutes. Only food was biscuits, nuts and hot soup, all the bread rolls were gone. After an hour scones with jam and cream arrived. The wine was good quality and my B &Cs made waiting almost worth while! Lounge expense would be spot on by a bit better food, sausage rolls or similar.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Upon arrival, myself and my group of friends were greeted with funny looks as we were a hen party of 7 and had (inconveniently, judging by the sighs of the people behind the desk) booked serparately. I understand that there may have been issues with other hen/stag dos in the past but we were just a group of 7 friends who happened to be going away together. Immediately we felt like we were being treated like children and looked down upon. We had had t-shirts made that were not vulgar in any way and were asked to take them off, we thought that this was because there was a strict dress code but upon arriving in the actual lounge, (after me having to undress and change into a different top in front of the desk) there was a woman dressed in tight gym gear. We had been excited to come into the lounge to get our first drink of the holiday and the whole experience left us all slightly disappointed.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“Varity of food not that good for the price. Lounge itself quite comfortable.”

Helpful Report

(Aspire (Careport) Lounge Zurich) - Posted 9 years ago

“The lounge was okay, nothing special. The check-in staff could be friendlier. Did enjoy having wifi, drinks, snacks and a quiet place to spend a long layover. Value was probably fair for the price.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 9 years ago

“Lounge okay but our experience was ruined when a really rude woman told my 11 year old daughter off for sitting cross legged on the seat with bare feet. She could have asked politely for her to move her feet but she simply said "and you shouldn't have your feet up there either". The rest of the staff were lovely but experience was ruined before we even left the airport.”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“Unfortunately, I waited sometime for the receptionist to finish a casual chat she was having with a colleague in the store before she finally emerged to check my papers. Apart from that the lounge was fine.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“The lounge was quite full when we arrived and although we found somewhere to sit, there was quite a lot of mess in the seating areas from previous visitors. We found the décor to be a little dated and the lounge was not as comfortable as the Aspire lounge we have previously used in this terminal. However, for the price, we were able to have a snack and a few drinks before we flew which made it worth the money - I'm not sure if the other lounge was full, as it was this time, we would still book this one as an alternative.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“First visit and will be my last. Luke warm tomatoe soup, the cheapest gin, no ice or lemon/lime available, felt like a budget lounge rather than something special to start our holiday off”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“The aspire was clean and tidy. The choice of snacks was a little poor from my experience.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews