Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No place to sit, service was bad, food was bad. Everything was bad. Reception service was worst.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“From the moment of arrival it was a bad experience. Firstly it took 15mins to enter with rude staff. Then the list goes on: - no toilets in lounge - bar tender didn't know how to open bottle of prosecco, to work in anlounge was she not given training? - we were given half a glass in a VERY dirty glass. All of them were dirty. Even my water glass had lip marks on. - all further drinks to be at additional costs- this was not made clear. - food was terrible, worse than value at Asda. Coleslaw was watery. Quiche was not fresh. Pasta salad was jelly-like. - within lounge not one seat was free - no space at all to move around, very uncomfortable - no sockets worked! I couldn't charge my phone never mind work! Absolute waste of money and time. We booked this to make our transfer more enjoyable. It was embarrassing and a big mistake. You should not call yourselves a lounge. I have travelled with many airlines and in many classes and I have never experienced anything like this. We would have had a better experience sitting in macdonalds at least there would not have been any pretence at what we were getting for our money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Very poor food selection, almost nothing for Gluten Free option, crisps (chips) and some wilted spinach, or some rubber cheese and some cold cuts. No hot food available, as was pasta. Could not verify if soup contained any wheat. Both red and white wine bottles empty when we arrived. Lounge was VERY bright, opposite of relaxing. Very difficult to find, also. Not a good experience, we will not return.”

Helpful Report

(Desjardins Odyssey) - Posted 8 years ago

“We felt it was a total waste of money. The comfortable seats were all reserved. The food was dull and tasteless and we would have been better off going to one of the airport restaurants.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Cold food, no staff”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“This was a birthday gift pre holiday .when I went to the bar there was no one there then a lady came from out back and I asked for a vodka and tonic and she did not understand what I wanted I then asked for 2 glasses of presecco instead she then said I could only have one glass and needed to pay for the second I then had to explain that there were 2 of us so it was 1 each .Terrible service”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Compared to any other lounges we have ever visited (5 a year av.) This was by far the worst. the directions were appalling; it took over 30 mins to get there and then the location was situated on a concourse overlooking the shops which was very noisy. The food was of sub standard quality and I was poorly the next day. I would not pay for this service again. Use marharba - we're trying that next time.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“at times nobody able to serve at bar, no ice, poor selection of food, unlikely to use this option in future”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“No toilets facilities in the lounge, tables were not cleared, rolls were hard as had been under the heat lamp too long, staff calling across the room to each other, I believe this was the manager. Nobody manning the bar & when they eventually arrived I was told I could only have one glass of prosecco & challenged if I had already had one. A member of staff was arguing with a customer about a reserved table. Not at all what I was expecting as the lounge at Gatwick is far superior! Certainly would not use your facility in the future or recommend!”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Went to lounge 75 mins prior to flight Would not give me access As said my Id was different to booking”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“We arrived to be greeted by a packed lounge that had been utterly decimated by the hordes of people heading to a football match. There was nowhere to sit, no food left (apart from some apples), no mugs or glasses for drinks and because it was utterly rammed in there myself, my mother and my baby daughter sat outside instead. So I paid for nothing essentially. It is pointless operating a lounge if you are unable to manage the number of people entering. Especially with a lounge that small, i mean it probably has the capacity for no more than 40 people at a time. If it is full DONT LET PEOPLE BOOK IT. Poor poor poor!”

Helpful Report

(Inverness Airport Lounge) - Posted 8 years ago

“Tables were dirty - my wife and I had to clear the table ourselves. Children and adults were using their hands to serve themselves snacks, such as loose peanuts. Adults were picking up foodstuffs, both cold and hot with their hands, and worse were licking their fingers before picking up another item. Ultimately, so put off were we that we had a coffee and some sealed crackers and left. Ultimately, given that this is a lounge that one pays for, there is a certain expectation of cleanliness and hygiene, not to mention parental control over children which should be provided.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Not m7ch food, barely any space and not good service.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“Charged for one person as laptop was taken in error to luggage hold and no red wine available as it had not arrived”

Helpful Report

(Calgary Chinook Concourse D Airport Lounge) - Posted 8 years ago

“Very limited food, lounge busy with limited seating which as also oncomfortable and wi-fi would not connect, was slow or kept dropping out. Wanted a bag of crisps but was told they were not available till 11am. Total waste of money.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“The type of food that was available was shocking and the tables were not cleaned away quick enough”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 8 years ago

“We didn't make it due to fog”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“The Monday lounge in Jamaica was filthy, food was of such a poor standard and there was no fast check in service”

Helpful Report

(Montego Bay Airport Lounge) - Posted 8 years ago

“No food or coffe they clean all the time we asked get out after half hour and dont try to understand or help that it was wast of mony Why when I invite it was written until 22:3o and reality till 21:00 without any food or drink.Nothing what you say was happend”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“Paid £100 for a waste lounge was very busy, hardly any food out and was cold, staff not bothered with food or customer service. Booked this at Gatwick 2015 and was really impressed you could learn a lot from them. Room itself was cramped and not at all relaxing stayed in here for only an hour and went to Wetherspoon and got a better service. Will not be doing this again and will be putting this on trip advisor wish we'd looked before we booked this absolute disgusting and waste of money”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews