Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food was terrible. The quiche was over cooked looked like it had been deep fried. There was no space for food. The choice was terrible. The room was over full.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“This is now my THIRD email to your establishment. Can you please see my emails and have someone get back to me? It has been one week with no correspondence. The disappointment continues.”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

“£32 for two for uncomfortable seats, poor coffee, dismal all cold menu. Plus £8 for 2 bacon sandwiches.”

Helpful Report

(Durham Tees Valley Airport Lounge) - Posted 8 years ago

“The session was purchased online for 3 hours prior to actual departure time. On arrival at 2.15pm a large queue was waiting some of which were people paying at the time. I was informed that it was very busy and seats may not be available which was true for the first 30mins. I took a seat at the bar to wait and was rudely told I was not allowed to sit there by the barman. I paid a further 20 pound for a shower which was actual a good experience and when I had finished found a seat and sat for about 45 mins before making my way to the gate for departure. As a value for money experience I would not recommend it as by total value I would just sit and order a cooked meal at one of the terminals restaurants in future. In essence the lounge is small, clearly overbooked and the staff due to obvious pressure of many customers come across as rude and unsympathetic.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I wasn't aware that they stop serving food after 18:00. I was about to go out of the lounge to get food but the lady at reception was helpful and went to the kitchen to get me food. The kitchen staff would not do this.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“There was no water in the restrooms and in the shower during our stay at the lounge. Toilettes could not be used. Very poor experience.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“Booked for 2 people back in August to guarantee availability when we arrived queue excessive , travellers paying on the door, no seating available anywhere , I complained at the desk but could not give an answer, complete waste of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“It was our first time using an airport lounge. As you can imagine we were quite shocked to be told when we arrived that we would have to stand as it was busy. The food was inadequate, I would not use this service again or recommend. I would have rather gone to one of the airport restaurant. Over priced. Not a good start to our holiday.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Upon arrival and having waited 10 minutes to be greeted we were advised there were no seats available due to over booking. We were eventually offered two bar stools, however we declined as we were travelling as a party of three. Very poor experience and would think twice about paying £70 in the future.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Date of visit Tue 18th April 2017 @ c15.30hrs: The selection of food was very poor and what there was seemed to have been sitting for some time, sandwich's where hard and curled up, pasties where cold and hard the bar had no orange juice, the first couple of glasses of wine where fine then the third tasted terrible and barman said that was all he had left !! at that point we decided to leave ,by far this is the worst VIP lounge my wife and I have ever experienced, a compleat waste of money and I would not recommend this to anyone”

Helpful Report

(Montego Bay Airport Lounge) - Posted 8 years ago

“Staff rude,not enough cooked food,when there was baps out there was no bacon there.Then it happened vice versa.would not book this lounge again waste of money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“My husband was eating his cornflakes on the day of our departure and discovered while eating a small metal bolt in his mouth. He spoke to the staff who apologised and said the manager would phone us our return from our holiday on the 17th of April. We are still waiting on a phone call. Can you please ask the manager to please call us as we expect this situation to be remedied. Thank you Kind regards Mrs Rea”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“For what they paid, there was nothing offered to eat . The clients found their experience poor . I am inclined to request a refund as they might as well have not gone it would not have made a difference. This was suppoesed to be a nice interlude before their flight and they came out very dissapointed . Booking reference: CAN-647008-MON Under the name of Patrick Byarelle. Elaine houle LM travel CWT 4506533658 ehoule@voyagelm.ca”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

“Promised a state of the art lounge with an outdoor terrace. Held in a random section of the airport with no outdoor terrace. Was diabolical paying £48 for two for this lounge. If I had known what it was I wouldn't have paid to use it. Very disappointed”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“Appalling customer service , we had booked the AsPire lounge as a start to our honeymoon to Jamaica, we arrived at the desk to be met with a very noisy reception area, then told that unfortunately there is no available space to accommodate us, and that we would have to stand in the corner until guests left. When asked as to why it's so busy and why given we had an appointment booked there isn't room and the reply was " sorry we are very busy today there is nothing we can do " - The whole reason for booking was to relax and in a nice environment and this just totally stressed us out . I did however get a full refund by the customer services head office. Won't be using executive lounges again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“overbooked overcrowded not enough seating poor wifi poor food”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Too many people were let into lounge many stood up waiting for you to leave to get a seat a group of 13adults were very loud no staff approached them web says no groups we only stayed 1 hour total nightmare”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“It was utterly overbooked, there was no where to sit down. It is an absolute farce to think that someone would pay for standing room only for 3 hrs before a long trans-Atlantic flight. Try looking up the word "lounge" in the dictionary. As I left still more people who had booked were turning up. Shame on you, what a joke”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“What went wrong is that we didn't even set foot in the lounge.I had booked it the day before however as we were staying in a chalet during our skiing holiday I was unable to print out the confirmation details.We arrived the next day and were refused admittance to the lounge due to this fact.I was having problems with my iPad so couldn't access the confirmation e- mail to prove my point, however the previous day I had written down the reference number of it,the staff wouldn't accept this as proof of purchase. The staff where extremely unhelpful saying that without paperwork they couldn't let us in then turning away and talking amongst themselves. We found the whole experience embarrassing and what should have been a relaxing end to our holiday was anything but,plus the point that I had paid for something I didn't receive. I certainly can not recommend the airport lounge at Geneva. Julia Wright”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 8 years ago

“Vegetarians not catered for. We arrived and hardly any food out at all. The plus point was it was relaxing”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews