Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No food, no wine and no tonic, we decided not to enter, and heard from friends that they also ran out of vodka.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Food trays weren't filled up regular so each time we tried to get some food they were empty..ended up having 2 bread rolls, a packet of crisps which we had to ask for and the scraps of pasta that was left. We much preferred when you were offered cheese, crackers and olives”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“Shocking poor food no apology just told to contact head office as it was their fault nothing replenished dry pasta dish and semi stale bread. I will be making a formal complaint once returned from my holiday. Don't understand what I paid for had one drink and left to have lunch elsewhere. Have used aspire before and had no issue what have you done.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“Receptionist could not speak English when we arrived and had no idea of what she was doing. Quality of food was poor, very slow to pick up dirty dishes at counter and tables. We will not return, this was not value for our money.”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

“No food. The member of staff looked bored and uninterested. Several people had to ask her to top the food up and it took 2 hours.”

Helpful Report

(Newcastle Aspire Plus) - Posted 8 years ago

“Really disappointed with my first and last vist to aspire newcastle poor staff were stressed to death only two on poor food dried up pasta no scones no fruit juice etc”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“not sufficient food for breakfast,more time wait x new clean disk x eat and /cup x coffe:more 10 min,necessary go out for use toilette,staff not cleaning frequently table,not more English and international newspaper.....! Final.not more use in future this lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Lounge was under construction so they've cordoned off part of a pre-boarding waiting area right next to other gates, like an open space. Worse lounge experience ever. I want my money back. No-one made me aware of this at the time of booking”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“Absolutely everything went wrong. You do not offer what you advertise. Soup of the day finished, not refilled. Hot food oven display - empty and not refilled in the two hours we were there. Hot food listed - not available when asked, the reason given 'we are so behind with everything today'. No glasses for drinks, had to ask and then treated with utter disgust by the miserable staff for having to ask. O, I forgot I was lucky that the food available was 'crisps' - yippee! There were also scones, but guess what no butter, no jam, no cream - plain scones, ideal! This is an absolute joke of a Lounge. Your service offering is awful, and you should be ashamed charging for entry into this Lounge. The worst Lounge I have ever been in.”

Helpful Report

(Newcastle Aspire Plus) - Posted 8 years ago

“The offer is not value for money compared to other lounges you offer little food as a snack compared to sandwiches at other lounges and curtail people's ability to self serve with a poorly staffed bar.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Unfortunate due to the BA system shutdown we were unable to make it to the lounge. I called six times and left several messages for somebody to come back to me but we are still waiting. Terrible Customer service.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Alleged "pop up lounge". Very poor substitute.”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“Half the lounge is reserved for another airline which I find absolutely ridiculous.. This left very poor seeting and crowded. If this lounge is the I only one left again I will just sit in the main Airport as more comfortable and more space. Waste of money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Very disappointed in the airport lounge. Big group of us looking forward to our holiday and starting off the day with a few drinks. For drinks we had one double vodka orange everyone ach, no problem. Went up to get another one 20 minutes later and the staff refused to give us doubles, they would only serve us singles. 20 minutes later we went to get another once and then a member of staff gave us a lecture on company polices and how we won't be allowed onto the plane if we had drink too much. Every time we went the bar to order a drink the staff would makes comments about what and how much we were drinking. It's really what you don't need when you're trying to enjoy the start of your holiday. It's as if you didn't want us to make the most of the £25 we had paid to get in. The breakfast if you could call it that was terrible. Cold Scrambled egg and a few bits of fatty bacon. Hardly a breakfast! No atmosphere at all in the lounge, dead silent, no tv not even a little bit of background music. To be honest we couldn't wait to leave and get back into the main part of the airport with everyone else, won't be visiting the lounge again.”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“A total waste of money. No staff present when we arrived, no-one even checked our booking info, we just walked right in. There appeared to be three staff covering the entire lounge which was very obviously insufficient. There was lots of rubbish, old food and general waste on the tables, the floors were dirty and sticky to walk on. The wifi was absolutely rubbish frequently disconnecting or giving ridiculously slow speeds. The food and drinks on offer were very limited, we had a choice between some crisps, some lukewarm pasta and sauce or some "tomato soup" (which was just pasta sauce!!). A variety of drinks were available but nothing amazing. Perhaps most frustratingly of all for me (travelling with two little kids). The kids 'entertainment area' was a shocking shoddy plastic tub with broken Android tablets in it and exposed bits of metal. It was beyond a joke. We had access to a tv in the booth in which we sat but couldn't control the channels or the volume. Essentially I paid over £80 for a comfy seat and a few free drinks for my kids. It was an absolute joke and in no way represented what was offered on the website or promotional photos. I will be submitting a complaint to ExecutiveLounges explaining why I think it was not work the money and will be posting feedback on TripAdvisor too. Save your money and stay in the main terminal!”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“When we arrived there was neither food nor drink available. A very disappointing start to our holiday”

Helpful Report

(Liverpool Aspire Lounge) - Posted 8 years ago

“Food extremely limited! Staff miserable! Had to wait too long for service!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Almost nothing to eat. No choice.”

Helpful Report

(Aspire (Careport) Lounge Zurich) - Posted 8 years ago

“Lounge was being refurbished but not advised of this at time of booking. Temporary lounge was uncomfortable and not to usual standard expectations but still full price.”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“we were in a temporary lounge due to refurbishment. it was not clean or comfortable and I don`t think we should have had to pay full price.”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews