Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we arrived the receptionist was telling the couple in front that they were at capacity, this made us wonder if there would be any seating. After we booked in we looked all around the lounge and there were no seats at all and no refreshments, it seems that at the time of booking (a few weeks before we went) they didn't mind taking our money but when it came to delivering what we'd paid for they were very much lacking. Very disappointed, complete waste of money we left and waited down stairs. Would NOT book again or recommend to anyone, they take your money and over fill the lounge !!”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Aspire at Inverness, room was messy, poor choice, breakfast cereals still out out 3pm, tray of crisps not made available. TV was on and was very loud, reception was poor so was crackling and no one was watching it. Host was on the phone the whole time I was there, never entered the room once. Was very disappointed and not worth the money I paid.”

Helpful Report

(Inverness Airport Lounge) - Posted 8 years ago

“We arrived late due to an over turned lorry on the motorway so only had 10 minutes before departure. This was no ones fault at all but meant we had to quickly get in grab a drink and leave otherwise was a huge waste of money. My mother was in a wheelchair and the room was just not adaptable at all to cater for this. The staff were rude, not interested and didn't even offer to help. I had to move chair and tables myself to get round and was almost on the verge of tears. What was meant to be a nice relaxing start to the holiday extremely upsetting. Staff muttered under there breathe as my mum and wheelchair were in there way, no offer of can we can help. After reading bad reviews on the other lunge i had booked here in hope there would be good service. The room was not equipped for people with disabilities which is very upsetting, why should we lose out?”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Booked and paid for access to the lounge in advance, when we got there, we were told that it was full - no where to sit/stand so couldn't stay. Extremely disappointed and no refund given.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“the first issue is that there wasn't any seating available. It wasn't packed - the problem was that people were either sprawled across the few sofas that you had or used seating as a place to store their bags! The staff didn't seem to care at all. The choice of refreshments was also very limited. I suppose mainly because the lounge is so small and awkwardly located you have no room? Four items constituted what hot food you had on offer. I had to keep returning as the serving dishes were empty the first few times I attempted to get something to eat - Very disappointing. The staff would silently go from table to table cleaning up and began cleaning the small table we managed to get while we were still eating! This made me feel like I was in their way. There was no smile and no response when I offered a 'good morning'. Hen my wife attempted to get a drink from the bar there were no bar staff. She waited approx 5 minutes before managing to flag down a staff member who were basically ignoring her. We have used other lounges, notably at Stansted airport where we enjoyed a newspaper etc and used other facilities. There were none here. You have the cheek to charge a lot extra for spa facilities so it felt like there were two tiers of payment required to use all your facilities. This was not advertised. For the money I paid (£70 odd for two of us) I managed to get a sausage roll, a couple of cups of tea and a cola. We left well before our flight was called.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I was really disappointed with the food that was on offer it was definitely not worth the cost we paid. Also I didn't feel that the staff were very helpful, when we arrived I asked one of the staff where do you order the hot food to which they said there just there and wAlked away. I do not think I would book Aspire lounges again”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Arrived at 6.40 after queuing in security for 1 hr .so only had 30 mins before we Had to board ,bacon sandwiches were being warmedso basically it cost us £51 for a coffee and a pastry .shocking.staff were unhelpful.they were in the back was going to ring and complain on our return.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Really poor experience. Booked from 5.30pm on Dec 25th for 3 hours ahead of a 2 day journey to new Zealand. Was looking forward to the relaxation but on arrival just before 6 we were told that the lounge was closing and we were to leave. Apparently some glitch in the system allowed us to book and for our payment to be immediately taken. We were not advised before we arrived and also had to claim the refund. It was not done automatically. Completely understanding of the need for the lounge to close early but it was totally unacceptable for the booking to be accepted when it was known the lounge would be closed”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“I arrived to a long waiting que only to be told that the showers would only be available at 3:15 pm and my flight was leaving at 2:45 pm. The GBP29.00 was for drinks and food only. I will not be using your services again nor my friends. The online booking is a joke.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“On arrival at the executive lounge, we were greeted in a friendly manner by a lady at the front desk. As we ventured into the lounge, we were slightly dissapointed by the range of food and drinks on offer. When I enquired about ordering hot food, the 3 ladies on the bar were not very helpful and I was left waiting for five minutes to be served whilst they discussed their Christmas shifts and plans, and they could very clearly see me stood there. We were left waiting for our food for quite a while, which left us with little time to relax before our flight. I feel like the trip to this lounge was not worth the money we paid, and having visited other lounges at Manchester Airport, we will not be visiting again.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“No hot food”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“There was nowhere to sit, so we left straight away.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Its rubbery, you pay 29 £ just to get in all other services such as shower or special drink you need to pay extra. The payment is only on ccard and they are not hrlpfull at all.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“In the last visit it was no seat No good food Unfortunately if I stay with my family in the public area better than your lounge , please accept the booking as much your lounge has enough space”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 8 years ago

“The lounge is very dated with 80s decor and no view. Staff are dis-interested. Poor range of food and drinks. Had a bacon sandwich which was rock hard and dried out.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Basically I paid $100 for a hallway with some uncomfortable chairs. It took me 15 minutes to sit down because all the seats were taken. Bad, dried out quiche and soggy salad is not worth the money! Should have spent my time and money elsewhere.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Not enough gluten free choice. Signs saying ask staff about allergens who don't know anything and their answer is 'put it in writing'. Customer services don't give a damn either!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“The Aspire lounge at Heathrow Terminal 5 was extremely disappointing. It was like an add on to the corner of the airport, an afterthought. Your pass is for three hours yet you can only attend three hours before the departure time of your flight so you don't even get the three hours you've paid for as you have to leave to board long before your departure time, I felt it was a con.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“We visited the Aspire Lounge at Manchester Airport and were met with no welcome, despite the fact there were 3 members of staff at the reception desk chatting. There were no newspapers and no croissants available. The coffee was poor and there was no speciality coffees available. The tables had not been cleared and the seating was messy and disarranged. There was one toilet available for all the lounges and the queue meant we had to go back into the main hall so we didn't bother going back in the lounge - it was inferior to what was available outside. A very expensive lesson learned. Don't bother.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“On arrival at Heathrow Terminal 5 I was met by a very ill mannered gent at reception .”

Helpful Report

(Belfast City Aspire Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews