Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt uncomfortable by being constantly observed everytime we went to get a drink. Dissapointed that there was no warm snacks. Limited choice of beers (only localy brewed)”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Chaotic on arrival. Those not pre booked were turned away even although they were ticket holders. They were unhappy and made it known. Very uncomfortable to see. No computerised system for checking in. People in the lounge were loud even although in the quiet area. No official intervened. Facilities on offer were good but the noise and lack of planning means I am not likely to book again. Shame.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Staff on desk were not very welcoming. They were very harassed with one in particular coming across very rude and unhelpful. ( the other, Anne came over to apologise later). Very poor choice of food..stale bread for the soup. Only other choice was minimal cheese and biscuits and a small amount of fruit. There wasn't anyone on the bar for alcoholic drinks and when customers went to the front desk to ask for service they were made to feel like they were an inconvenience. The smallest amount of alcohol was given. All in all I would not return here”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“We didn't realise when paying for 5 adults that we wouldn't get seats together. A waste of money there are nicer bars in the departure lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I had to wait in a 15 minute queue to get in, then the selection of food was very poor. The lounge is quite small and there were people queueing again inside to get at the food and beverages. I am comparing this to the Manchester lounge which is very good and worth the money. I will not visit this lounge again as I feel I wasted my money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Drinks and food were limited compared to when I visited last year so was disappointed.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Worse one we've been in. Poor food choice, Crowded with lack of seating.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Seating was very limited had trouble getting a seat there was no butter when I asked I was told no delivery which is very poor and the food was not very good. Was not worth the £70 I paid and would not use it again please restore my faith in companies and refund my money!!!!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Disappointing environment - needs a refurb and making more attractive.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“The lounge at T5 has no toilets, was so crowded we had to stand and was quite difficult to find. Overall a total waste of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I came at 4am the lady at the counter refused to open up not even a minute before 4:30am. It said 4am on the door. Then when she opened up she was rude, abrupt no eye contact. Did not have some of the items first asked for on the menu. All in all very disappointed with the value and service.”

Helpful Report

(Newcastle Aspire Plus) - Posted 9 years ago

“Friendly staff, however food choice very restricted, tepid mushroom soup, fruit, cake or cheese and crackers were all that was on offer, will reconsider another booking of this lounge !”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Shocked and disappointed that you have to pay so much for a shower”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was overall comfortable and pleasant. However when we arrived the lady that booked us in was not customer focused at all..Her attitude was "short" to say the least... Their was not a great selection of food? The soup was Mushroom, I am allergic to Mushrooms, I asked but no alternative was offered... Their was fruit cake, no other selection of Cake.. Although rolls where available, if you didnt have the soup there was no alternative for a filling?”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Not a relaxing ambience, not enough seating, and overall not very well laid out. The food was also of a poor quality, looking tired & dried. Overall not a very good experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Overcrowded, people sleeping at some of the tables taking up space, poor food selection and just not good value for money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Unfortunately it was not possible to get to the lounge without a ticket. We arrived in Heathrow from Philadelphia and got off the plane but were told there is no way to get to the lounge without an airline ticket. I assume that means this lounge is intended for departures and not arrivals in the UK. That was not clear when we booked the lounge and may be a mistake but we were not able to access the lounge at all making it a frustrating start to our day.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“After an extremely long journey from South East Asia - whilst waiting for our final service / connecting flight to Manchester we were expecting a pleasant retreat. Incredibly disappointing experience. A lack of seating (stood for 5 minutes before being able to even sit down), unpleasant bar attendant - telling me to wait (in an authoritive tone) while he fiddled for ages trying to fix the only draft pump, observed constant queues for drinks, untidy, limited reading material and amenities. Finger food and penne pasta forgettable. Feel robbed of hard earned £70 (2 persons) - everything is small/has to be asked for which makes you feel they want to save as much as possible. Please, please save and make your money go further by having a much more pleasant experience outside the lounge in one of many bars/restaurants. We left the lounge prematurely and did just that! We opted to use the Plaza Premium Lounge in Terminal 2 prior to our outbound flight to Asia which at the same price was a world apart. I appreciate T5 is a busy facility, if you cannot sustain a lounge retreat by limiting numbers, obtaining more space, better service and amenities - the Aspire Lounge is not fit for purpose. Alan Clarke, Corporate Travel Management Consultant MANCHESTER”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“well and truly overbooked,unable to sit down,the beer pump was not working for my entire visit and generally untidy ,never again will I waste my money on this excuse of an executive lounge”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“First time using this lounge and wouldn't recommend. There wasn't a good selection of food or drink, as there is in other lounges and the staff were quite unhelpful. It is also not particularly spacious.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews