Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality food and overcrowded”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Lounge could with a refurbishment. ie carpet stained in places and some vinyl chairs the covering on the arms had cracked which was uncomfortable.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Not as good as normal very busy. Had to get your own hot food.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“Overall ok, chairs are uncomfortable for a 2 hr stay. Food ok but not a wide range, croissants a bit stale. No Prosecco. Televisions off.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Samantha, Thank you for your feedback. Sorry to hear this. I will share your comments with the lounge manager about your stay. Many Thanks The Aspire Team

Posted 6 years ago

“A little bit boring food”

Helpful Report

(Copenhagen Airport Lounge) - Posted 6 years ago

Dear Claus, Thank you for your review. I will pass your comments on to our food and beverage manager. Many Thanks The Aspire Team

Posted 6 years ago

“Aspire lounge was the lounge I was in. Sorry but I didn’t rate the food at all. Not a lot of choice and not worth the money. Travelling with my son o thought it may cater more for kids but I was a little disappointed”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

Dear Carolanne, Thank you for your feedback. I am sorry to hear our food did not meet your expectations. Our summer menu has been receiving some great feedback so I will certainly pass your comments on to the food and beverage manager. Many Thanks The Aspire Team

Posted 6 years ago

“Before my visit I had a booking from last year I hadn't used and dealt with Phillip at customer services who was really helpful and I cant praise highly enough, especially when I made an error booking in a friend which he effectively resolved for me. The lounge is OK but the food was left un replenished for some time and bar staff quite openly criticised and bad mouthed the kitchen staff in front of customers stating that they were "being useless as usual" when I gave a look to the bar maid who had pulled someone over and in front of customer said" can you sort them out, they are doing nothing and its doing my head in". Not what I expected. Tables were left full of plates and glasses for quite some time also. Will use a different lounge on my next visit. I paid for 2 people last October and due to monarch going bust didn't use the booking. This is the booking that was swapped for this and while I am appreciative of this I paid for a friend too and don't feel it was worth it.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Jonny, Thank you for your review. I will pass your comments on to Phillip here at HQ. I am very to sorry to hear that your visit did not meet your expectations and is not the standard we uphold. Please could you email your full feedback to customerrelations@executivelounges.com and one of the team will be in touch ! Many Thanks The Aspire Team

Posted 6 years ago

“unfortunately we didn't enjoin the experience. we are regular users of the airport and thought we try something some thing different. We wish we kept our £50 and sent it elsewhere.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Needs to have more choice of foods”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 6 years ago

“The lounge and service was fine. On the downside. There were five women drinking and talking so loud that it was very intrusive.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“This was our second visit this year to the lounge and unfortunately I'm not sure we will be back. There are a few issues to highlight for feedback purposes. Firstly, the food on offer was poor - a congealed vegetable biriyani and a basic pasta with ham. Real budget offerings and to be honest I had expected more for the price. The beer pump went off for a period whilst we were there and the table was never cleared - I had to do this myself twice, transferring plates and glasses onto other tables. The red wine tasted like cooking wine and clearly not based on quality. The lounge was also very busy, at times to bursting point. I understand that some visitors attend due to a perk to their bank account - I actually qualify for this too although I have always paid - and I feel paying customers are having their experience diminished due to this offer. There were also a number of people with small children and infants many of whom were charging about or screaming. Not ideal. I understand people are travelling with kids (we had our 9 year old with us) and clearly the facility is for all, but perhaps limiting the age or amount of children would be prudent. I'm sorry to sound so negative, I know everyone works hard in there - I just feel that the whole experience could and ultimately should be much better than that experienced.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“I've used the Executive Lounge at Edinburgh twice now. First time perfect, second time, this month not so. Food choices on offer, hot and cold limited. Cold and hot food on offer, not replenished soon enough, and tables not cleared in readiness for next customers. I know you can do better raise your standards and perhaps a look at what Aberdeen Airport executive lounge and what's on offer wouldn't go a miss.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear John, Thank you for taking the time to review us. I am sorry your second visit did not match the first visit. I can assure you this was an isolated incident. We would love to welcome you back to the lounge again in the future to show you the high standards we operate on. Many Thanks The Aspire Team

Posted 6 years ago

“Clean and nice service. Somewhere to escape the crowds. I did expect better washing facilities though.”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

“Relaxed atmosphere rather than hustle and bustle of airport departures”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Pleasant bar staff with a good range of drinks. Seating was rather grubby and the staff took a long time to replenish food. Limited choice of sweet stuff - either sponge cake or rather unexciting biscuits.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Food was okay, would’ve been better if there was an option for hot food such as bacon sandwiches, as I feel it’s currently expensive for what it is.”

Helpful Report

(Humberside Airport Lounge) - Posted 6 years ago

“It was somewhere you can get away from the long queues and can take a seat and relax, it’s a shame prosecco isn’t included and there isn’t more choice in food.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Pleasant surroundings. Though sandwiches weren’t that appetising.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“I am a regular user of the aspire lounge and every time I have been there has been something wrong with the draft beer, it never seems to be working. Apart from that everything was great, will be back in the coming months.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Not too busy so could relax pre-flight and recharge phone etc”

Helpful Report

(Aspire Lounge International) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews