Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was nice to have a quiet place to visit for our 3 hour stay at Copenhagen airport.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 7 years ago

“clean, tidy and quiet, no hot food available for breakfast, very basic compared to other lounges around the world, would not bother to use early in the day”

Helpful Report

(Calgary Chinook Concourse D Airport Lounge) - Posted 7 years ago

“It didn’t really as there were 2 incidents of customers arguing with the manager that required the presence of the Airport Police to the executive lounge . This was the first time that I had used a lounge and the selection and availability of the food/snack products were very limited and in some instances unavailable. The staff were constantly in the back office and therefore there were times when getting a drink took time waiting for a staff member to re appear. In all not a good first experience and I would consider just using the selection of bars available in the departure lounge in future.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Quiet time before flight”

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(Newcastle Airport Lounge) - Posted 7 years ago

“I could keep my small child in an enclosed environment and also liked the free wifi”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Not a good experience. Lounge was very busy, staff struggling to cope, replenish, clean. Felt like a canteen rather than a lovely pre flight experience, poor quality food, staff brusque and noisy when clearing crockery, with new food venues now opened I doubt I will be back due cost vs experience, you need to up your game Aspire.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“Usually Nice atmosphere to start your holiday but spoilt by being overbooked There was not enough room for four of us to sit together so two of our party spent most of the time standing Part of the lounge was reserved for Singapore airlines and this part was nearly empty and no seats in the remaining area”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Staff very friendly and efficient considering how busy it was on a Saturday afternoon.”

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(Luton Aspire Airport Lounge) - Posted 7 years ago

“The refreshments were pleasant, however the member of staff that greeted us on arrival was positively unfriendly!”

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(Luton Aspire Airport Lounge) - Posted 7 years ago

“Staff were very kind and accommodating, in spite of the rudeness of some customers. Unlimited alcohol a good bonus and food was tasty. However, it was very limited and not displayed in a very appetising way. Most of the seats were reserved for guests from specific airlines so there was barely anywhere to sit - really takes the mick when you've paid out of pocket for the service. Overall not that impressed and wouldn't pay for this again.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“"Airport was very full so able to relax away from crowds. Food was extremely poor. Apart from reception staff other staff seemed uninterested "”

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(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“I was less than happy, as a result I have sent a message of complaint regarding the "quality " of the food available.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“It was much too cold although staff said it was an airport problem the rest of the airport was fine. The bacon croissants were not replaced and the 'clean' coffee cups were so dirty it was difficult to find one to use”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“Have used escape lounges previously this was our 1st visit to aspire & we were disappointed. There were big queues for the bar with only 1 member of staff & we had to wait for food as they were short staffed. Even though they knew the situation they were still letting customers pay to come in. Only choice of good was pasta or ham & bread. Will use escape in future.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“It used to be self service but not now”

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(Cardiff Airport Lounge) - Posted 7 years ago

“It was quiet but choice of food was very limited.”

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(Manchester Terminal 2 Airport Lounge) - Posted 7 years ago

“Aspire Lounge in Heathrow T5 was average. There isn't much seating available, and we were lucky to be seated at all (which is kind of the point of booking a lounge). Complementary bubbly on arrival is always appreciated, but wasn't mentioned by the guy at the front desk, only when we ordered some at the bar did we find out it was complementary. Food options were limited. Charging sockets didn't work.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Very friendly front of house staff. Generally a quiet and modern lounge. Downsides are that it's small and the food/drink options are minimal.”

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(Liverpool Aspire Lounge) - Posted 7 years ago

“Overall I thought the room was too small and people were crammed in. Some people struggled to get seated straight away. Seating was reasonable but not above average for comfort. The food on offer was again reasonable but nothing special with a limited selection. Drinks selection was poor with no cider on offer. On a positive note all your staff I found were friendly and helpful. I have used escape lounges before but doubt if I would book again. Its a simple decision for me do I think you offer value for money and comfort for the money I paid. On this occasion my answer would be no.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Relaxed area before our flight, however the room and furniture are starting to look grubby and dirty, and not really what I would have called "executive". Staff were friendly enough, but a little slow in cleaning tables after people have left for a flight. We had to clear our own table........”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews