Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think the lounge is great value for money, comfortable and clean, would always recommend.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Fantastic time have booked again”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Whilst facilities within the Lounge are fine the entry process is onerous and staff do not go out of their way to make it simpler. Almost had to give my hat size and shoes size before being admitted! Other guests helped me with doors whilst pushing a wheelchair - staff didn't make any effort at all. My poorest experience of using the lounge over a number of years”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“We were really looking forward to the experience to be met with chaos! We arrived to a massive queue. It appeared that people who had not pre booked were queuing to get in. The lounger were still accepting these people. Unfortunately this made our experience terrible. The Lounge was at capacity. Although this shouldn’t have been a problem the amount of breakfast food available was not acceptable. We had a dry piece of bacon to choose from and some rubbery scrambled eggs. There was nothing else to choose from, every single breakfast item was not there. There was no cutlery or large plates. The queue at the bar was terrible with one member of staff serving. She was also very rude. This was supposed to be a special treat for the start of our holiday which left us feeling very disappointed. We did not get our money’s worth from this booking. Not a good experience!!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“No issues on day of departure. Lounge was not over busy, plenty of food and beverage choice. Loved the lunchtime vegetarian curry choice. Clean and modern setting. Toilet could not be locked for privacy but there was a sign advising. Did not encounter any mishap where this was concerned.”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

“The reason we went into aspire plus was it was afternoon and we were promised a better selection of food and drink and no children. That was as promised but the toilets were a little shabby. Other than that it was great again as always 👍”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“There were 7 of us was a good experience food was nice. We had to find a place to sit would have been. Ice to have a place reserved for our party”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I thought it was an excellent lounge. You could tell it was understaffed but the staff who were on duty were very nice pleasant and helpful. Excellent choice of drinks and snacks. Toast bacon rolls croissants.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Comfortable. Food was enjoyable perhaps a few more options though”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Only one person on the check in desk which caused around a ten minute delay to enter the lounge. Not as much choice in food as previous visits. Staff pleasant and helpful as always”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Friendly staff and good choice of food and drink. However, many tables were out of use being reserved for Philippine Airlines passengers.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Very relaxing staff quite nice food and drink very good.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“stale food, limited options of beverages, poor cleanliness generally. old magazines and restricted view of monitors to see flight times”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

“Peaceful and relaxed.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 6 years ago

“Excellent money well spent”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Poor. Insufficient staff resulting in queues. Overcrowded. Food passable. Overall not impressed and would not visit Aspire lounges again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“excellent food and service and fantastic views loved the new Lomond Lounge”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Early start at 4.30 but everything was laid out and we had a lovely breakfast and a couple of wines tut tut.Far better than queuing with the hoards at the main outlets”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“I would like to star by saying the lounge is nice inside (decor etc). Every time I arrive (pre-cooked as well) there is always a substantial delay in getting access to the lounge due to processing walk ins or other types of card holders. Even being an Aspire member takes time for my card number and details to be entered, even though I pre-book. The food choice is nice but is usually not topped up or there is very limited choice. The bar staff need more glasses behind the bar and the front of house staff need to streamline the entrance to the lounge process. Providing another member of staff to do this would be a good start. 15 minutes to get in nearly every week can be quite frustrating. I know the staff make the best effort and are generally always friendly but sometime you can see the frustration in dealing with the chaotic manner of people on the lounge. The manager should look at reviews and address the issues. Nothing seems to improve with the points of concern in this lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“More like a cafe than an exec lounge. No comfy lounge seating all tables and hard chairs. Escape lounge is far superior and offers prosecco in the price.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews