Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced and not comfortable. Waste of money. Left and eat and relaxed elsewhere in the airport”

Helpful Report

(Dublin Airport Lounge) - Posted 5 years ago

“Absolute chaos, no seats, dirty tables, staff rushed off their feet”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“On arrival the greeting was unfriendly. Eventually we managed to find a seat in a very cramped area at the rear, would appear you have no control as people we spread out asleep and taking up space that we could have used. We also found it inconvenient to have to go outside of the lounge and into the main Terminal for the use of toilets. The food that was supposed to be hot was not and the selection was limited. We have used Lounges at Terminal 3&4 at Heathrow and at Gatwick and yours is the worst. In fact the first and last time we would use it. I await any comments you have.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“We got there and it was closed for refurb”

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(Luton Aspire Airport Lounge) - Posted 5 years ago

“Didn't visit, so I can't really comment. Nobody seemed to know where it was and time was so short that I never spent much time looking.”

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(London Heathrow Terminal 5) - Posted 5 years ago

“I used to love Newcastle’s Cheviot Lounge. Now Aspire has 2 mediocre offerings where you can’t even pour your own drink, all the mixers are in huge communal bottles and The (cheap and nasty) food is ‘left out’ in an unappealing buffet. OK it’s still an escape - but hardly a premium or pleasant offering. Toilets particularly nasty.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Not impressed at all - we paid up front only to find that it was cheaper for people who simply paid on arrival?! Ridiculous situation.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“over priced for what it is especially if you are going in after 11am , very poor food with very little choice. won't be doing it again”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Unfortunately, this lounge was difficult to find and inquiries did not help much. A very bad location for Dubai. Dishes were not cleared, food were not refilled and the selection left much to be desired. The toilet rooms should be renovated. Were very disappointed. Feedback geben Verlauf Gespeichert Community”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“Such a disappointment- no seats - no toilets - no desserts even though I asked staff on two occasions. I love a lounge so I was very excited to try Aspire at Heathrow Terminal 5 but never again I’m afraid”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very disappointed with our visit hot food had been there for a while was not very tempting, no toast /toaster, just tea/coffee and only beer by the glass or can, food was brought in fresh when we were leaving after an hour and a half, thought it would be a good start to our holiday but it wasn't We were the only ones there”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Small, bad WiFi and not very relaxing after flying 12 hours, waiting 5 hrs prior to connecting to another flight”

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(London Heathrow Terminal 5) - Posted 5 years ago

“Frequently use these lounges, this time took my parents in, who had never been before. Wish I'd gone to frankie and Benny's. Sausages were burnt to a crisp, no toast, definitely not worth the price. The chairs are uncomfortable, also, the segregated area for certain airlines makes you feel like a second class citizen. Certainly does not live up to expectations for £26.99 a person”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Food very poor bar service and choice poor also having spent time in a prime class lounge which was also cheaper in price this lounge at Manchester needs some serious looking at I for one wil not use again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“On arrival staffing levels were very low, the staff were struggling to find our booking, the woman who checked us into the lounge was not very polite or welcoming. The lounge was messy and there was a constant queue for the bar which meant it took 10 mins to be served a beer. Normally a very good service but food levels were low and not replenished very quickly, 2 large groups of parties in stag/birthday tops. Struggled to get seated, no high chair for our child and plates or empty glasses were not cleared from our table during our stay. Very disappointed, put us off flying from Bristol in the future. Would look to stick with the BA lounge flying out of Heathrow.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“was not allowed access at no fault of mine yet no compensation received”

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(Amsterdam T1 Lounge 26) - Posted 5 years ago

“The lounge was very poor indeed. Very tired, felt totally dilapidated, food was terrible and came across like a school canteen. I hate to say it but the worst lounge I think I have been in.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 5 years ago

“Lack of food; at times only a huge bowl of baked beans left out of the hot breakfast items. We left early in the end as it was overcrowded and we were unhappy with with the whole experience. I wouldn't visit the lounge here again and certainly wouldn't recommend it to anyone. Overall, very poor.”

Executive Lounges 1 star review on 19th January 2020

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Very very poor choice of food was dismal. I ended up having a scone it was from a supermarket multipack dry and tasteless. Unless you are going to use them to get your share of alcohol there’s no point and as I don’t drink it was an expensive waste of money. Best way to sum it up if I won it as a prize I wouldn’t go”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Disgusting. No toilet facilities in lounge. No room to relax. Far too crowded. Minimum food menu. Felt like I was sitting in a corridor. Wouldn't recommend at all.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews